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ATM Banking
Convenience is banking when you want
You can do a lot of banking at the ATM - including depositing checks & cash, transferring funds, checking balances and more - at any hour, every day.
Introducing PNC Card Free ATM Access – Easy as 1 - 2 - 3
2. Request a one-time access code.
3. Visit a PNC ATM and use the one-time access code by selecting the Card Free Access button on the welcome screen.[2]
Complete an ATM Transaction Without Inserting a Card[2]
PNC Card Free ATM Access allows you to use your mobile device to start an ATM transaction by requesting a one-time access code. This functionality will be available in all PNC markets in early August, 2018. Check the locator to see if this functionality is currently available at an ATM near you.
- Open the PNC Mobile app, navigate to the Cards section of the app, and select a debit or banking card.
- In the PNC Mobile app, tap the "Generate Access Code" button to request a one-time access code.
- An 8-digit access code will be presented along with instructions on how to use the access code.
- The access code will expire in 30 minutes.
Any PNC ATM transaction that can be completed with a PNC debit or banking card can now be completed without a card.
Once the 8-digit code has been presented in the PNC Mobile App, the experience will continue at a PNC ATM.
- At the PNC ATM, select the "Card Free Access" button on the ATM Welcome screen.
- You will be prompted to enter the 8-digit access code that is provided within the PNC Mobile app.
- Once the one-time access code has been successfully entered and verified, you will be prompted with the standard screen to enter your 4-digit card PIN that is associated with the card you selected in the mobile app.
- After a successful PIN entry, you can complete your ATM transaction utilizing existing ATM screens.
Are there any PNC cards not eligible for this feature?
Deposit-only cards, credit cards, SmartAccess® cards and non-PNC cards are not eligible for this feature.
Why can’t I find my card when I log into the PNC Mobile app?
Even though you may have a joint account, you must have your own online banking username and password to use the mobile app. Customers can enroll in PNC Online Banking at www.pnc.com or directly in the PNC Mobile app. You will need your social security number, the PIN number associated with your Debit Card/Banking Card, and account number to enroll.
I am in the PNC Mobile app and I can’t find “Card Free Access,” am I not registered to use it?
All PNC customers who have PNC Mobile access and the PNC Mobile app loaded on their phone can use PNC Card Free Access. Please ensure you've downloaded the latest version of the app and any updates. Then follow these steps:
- Sign in to the PNC Mobile application,
- Click the bars in the upper left,
- On the bottom banner click on “Cards”, select a card you want to use,
- Select “Card Free ATM Access,“
- In the center of the screen, agree to the terms, and
- Click the generate access code button.
Remember the one-time access code is only active for 30 minutes.
Can I use the one-time access code more than once?
No. Your one-time access code can be used only once to gain access at the ATM. However, just like when you use your card, you can complete multiple transactions at the ATM with the re-entry of your PIN. As soon as you return to the ATM welcome screen, the session is complete.
How many one-time access codes can I generate in a day?
There is no limit to the number of one-time access codes you can generate; however, only the most recent one will be active. A one-time access code will remain active until it is successfully used at an ATM, another code is generated for the card, or the 30-minute time limit expires.
When I entered my code on the ATM, the machine stated the code was invalid. What happened?
The one-time access code is 8 digits long. Please ensure that you entered the entire code correctly. Your active access code also displays after you sign in to the PNC Mobile app. If the code still isn’t working, it may be expired, and you will need to request a new code in the app.
When I pressed the Card Free Access button on the ATM welcome screen, I got a message saying that Card Free Access isn’t available. What do I do?
On rare occasions, Card Free Access may not be available at some ATMs due to maintenance. During this time, you can insert your card to complete a transaction. Please know that the requested code is good for 30 minutes. If not redeemed in that time, a new code must be requested.
I entered my code and requested cash but the money never came out of the machine and my account was debited the money. What do I do?
While PNC tries to limit the number of instances when a machine malfunctions, these issues may happen. Customers should call PNC Customer Service at 1-888-PNCBANK or visit a branch to explain your experience and file a dispute.
PNC DepositEasy℠
PNC DepositEasy is the "envelope-free" way to make cash or check deposits right at the ATM, any time of day or night, including weekends and holidays.
24/7, 365 days
Make cash or check deposits 24/7, 365 days a year
No envelope needed
"Envelope-free" way to make cash or check deposits right at the ATM
Receipt with a picture
Get a receipt with a picture of your checks right on it
Making a Deposit is Easy - See How it Works
Deposit checks right at the ATM
PNC DepositEasy is the "envelope-free" way to make cash or check deposits right at the ATM, anytime of day or night, including weekends and holidays.
Additional ATM Features
Chip Cards at PNC ATMs
Chip Cards are now enabled at PNC ATMs, making your experience even more convenient and easy. Depending on the type of ATM, your banking experience may vary. Watch How »
Dip Card Reader - Card Stays Visible
- Insert your card into the ATM with the chip facing up and remove as you normally would.
- If the ATM is chip-enabled, the machine will recognize the chip on your card and prompt you to insert the card again.
- Place your card back in the reader and leave it inserted. The machine will clamp down on your card.
- Follow the screen instructions to complete the ATM transaction.
- Take your card when the ATM says the transaction is complete. Don't forget your cash!
Motor Reader - Card Goes Into Machine
- Insert your card into the ATM with the chip facing up as you normally would.
- If the ATM is chip-enabled, the machine will recognize the chip on your card and will keep the card until the transaction is complete.
- Follow the screen instructions to complete the ATM transaction.
- Take your card when the ATM says the transaction is complete. Don't forget your cash!
Account Selection
When selecting an account for a transaction, PNC customers will see a change.
Instead of “generic” account designations, (i.e. Checking 1, Checking 2, etc.) the last four digits of the account will be listed.
This change will only be for PNC account holders. Non PNC-account holders will continue to see generic account designations.
Personalization
The PNC ATM Personalization feature makes visiting our ATMs an easier, faster experience.
In the past, a user had to enter three settings (language, receipt and fast cash) in order to enable ATM personalization preferences. With the enhancement, ATM Personalization no longer requires a user to enter all three settings.
Customers personalizing their ATM experiences will be asked to choose a preferred language. After that, languages can be changed in the “Preferences” menu or online through a user account link.
Within Preferences, your language, fast cash and receipt selections can be set up individually as well as altered individually. Also note that the Preferences will include an e-receipt option, so that receipts can be sent to a PNC account-holder’s e-mail address on file.
E-Receipt Feature
As an enhanced option, PNC customers will be able to choose an e-receipt. This means that ATM receipts will be sent to the primary e-mail address customers have registered with PNC. Customers will not be able to alter or input an e-mail address at the ATM. When a user chooses the e-receipt option, that user will be shown the e-mail address on file and asked to confirm that it is correct.
Prepaid Card
PNC SmartAccess® Prepaid Visa® card customers will now be offered ATM options specific to their cards.
That is, ATMs will read prepaid cards and display their corresponding transactions (instead of the comprehensive transaction menu offered to debit card holders). The new function will ensure that PNC SmartAccess prepaid card customers choose eligible transactions. That is, PNC SmartAccess card holders can't accidentally choose inapplicable options and receive an error message.
Two Screen Types, Same Great Service
We have two types of ATM screens - screens that are key-controlled and touch-screens. You can expect enhancements at both types of ATMs.
The enhanced screens won’t impact the function. PNC Bank ATMs still offer check-cashing and check images on receipts. Deposits made before 10 p.m. ET (9 p.m. CT) will still be considered to be made that day.
Screen-side Key Controls
On this ATM type, the user chooses transactions via the push-button keys flanking the screen.
Touch-Screen ATMs
On this ATM type, the user indicates choices by touching the screen.
About Chip Technology
What is a chip card?
A chip card enhances card security for electronic payments when inserted in the chip card reader (not swiped) of a chip-enabled terminal. The chip generates a unique transaction code which is shared with the ATM processor. This makes the card difficult to copy.
What is EMV?
Chip cards are based on a global card payment standard called EMV, currently used in more than 80 countries. There are more than 3.4 billion chip cards issued across the globe.
Will my chip card prevent all fraudulent activity?
No. Your chip card provides an additional layer of security at chip-enabled terminals; however, perpetrators continue to look for new opportunities to commit fraud. PNC will continue to provide 24-hour fraud monitoring and, as always, your PNC Visa debit, credit, and PNC SmartAccess cards come with Zero Liability Fraud Protection[4].
How do I know if I have a chip card?
If you have a chip card, the chip is located on the front of the card. You will still have a magnetic stripe on the back so that you can use it at merchants who don’t accept chip cards yet.
How To Use Your Chip Card at a Chip-Enabled ATM
What does a chip-enabled ATM look like?
Chip-enabled ATMs have all of the features that you are used to. You likely won’t notice any physical difference between a magnetic stripe ATM and a chip-enabled ATM.
How do I know if an ATM accepts chip cards?
Insert your card into the ATM with the chip facing up as you normally would. If the ATM is chip-enabled, the machine will recognize the chip on your card and will guide you through the transaction.
What should I expect when using my chip card at a chip-enabled ATM?
Depending on the type of ATM, your experience may differ slightly.
If your card is not visible, use these basic steps for a successful ATM transaction:
- Insert your card into the ATM with the chip facing up. The machine will recognize the chip and keep your card within the machine.
- Follow the ATM screen prompts to complete your transaction.
- The machine will indicate when you should remove your card; do so and take your cash.
If your card stays visible, use these basic steps for a successful ATM transaction:
- Insert your card into the ATM with chip facing up and remove as normal.
- The machine will recognize the chip on your card and prompt you to re-insert your card.
- Place your card back in the reader and leave it inserted.
- The machine will clamp down on your card.
- Follow the screen instructions to complete the ATM transaction.
- The machine will indicate when you should remove your card; do so and take your cash.
What if I remove my card before the ATM prompts me to do so?
If your card is removed prior to the prompt, the terminal and your card may be damaged. If there is no visible damage to your card and the machine returns to the welcome screen, you can attempt the transaction again. If the machine states out of service, then you will need to use a different ATM. If you card is physically damaged or denied by the ATM, you will need to call PNC at 1-888-PNC-BANK, or visit a branch, and go through the process of ordering a new card.
Using Your Chip Card at Other ATMs or Terminals
Can I still use my chip card at a non-chip-enabled ATM or merchant terminal?
Yes. Your card will have a chip and a magnetic stripe to accommodate any situation.
What if the ATM doesn't accept chip cards?
Cards will still have a magnetic stripe on the back, so even if a terminal or ATM is not yet chip-enabled, you can use your card as you do today.
Where can I find more information about using my chip card at merchant terminals?
Visit pnc.com/chipcard for more information about using your chip card for transactions at merchant terminals.
Enhanced ATM Features
How do I know if I am at an ATM with the enhanced screen?
ATMs that have the enhanced screen will have an orange bar at the top of each screen as well as a gray screen background.
I had a Personalization profile set up and I am being asked to set up another. Why?
Profiles created prior to the ATM upgrades are not compatible with the upgraded platform. However, a new profile can be created in only a few seconds. This can be done at the ATM terminal, any branch location, online or through PNC’s Customer Care line 1-888-PNC-BANK.
Is there any risk in having two Personalization profiles?
No. The responses to the Personalization questions do not house any information where personal information could be compromised.
Why can only PNC account holders utilize the e-receipt option?
PNC does not record the e-mail addresses of customers who are not PNC account holders.
Why can't I change my e-mail address at the ATM?
For your security, PNC does not allow account holders to change their e-mail address at the ATM. This can easily be done at any branch location, through Online Banking or through PNC’s customer Care line- 1-888-PNC-BANK.
When can I change my profile?
Immediately. On the main menu screen there is an option to edit profiles. Following the screen options will enable you to make changes. You can also make changes through Online Banking.
Important Legal Disclosures and Information
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PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.
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The Card Free feature is not available at all PNC ATMs. To locate a PNC ATM at which the Card Free feature is available, please use the locator feature through this link, within the PNC Mobile Banking app or at www.pnc.com.
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See the PNC Bank Consumer Funds Availability Policy or the Funds Availability Policy for Business Accounts for exceptions .
Zero Liability Fraud protection does not apply to ATM transactions or PIN transactions not processed by Visa, and certain commercial card transactions. Notify PNC Bank immediately of any unauthorized use. For specific restrictions, limitations and other details regarding unauthorized use, see your account agreement.
Apple, iPod, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone, Touch ID and Apple Pay are trademarks of Apple Inc. App Store is a service mark of Apple Inc.
Google Pay and Google Play™ store are trademarks of Google Inc.
PNC SmartAccess and SmartAccess are registered trademarks of The PNC Financial Services Group, Inc.
Visa is a registered trademark of Visa International Service Association and used under license.
PNC DepositEasy is a service mark of The PNC Financial Services Group, Inc.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
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