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PNC's commitment to having a diverse and inclusive culture ensures we reflect the communities we represent. Through employees volunteering at Grow Up Great® events and initiatives, we truly become one with our community and contribute to early childhood development.
I lead 140 retail branches in New Jersey throughout diverse communities across a large geography. I have roughly 1,000 employees who include entry-level positions, individual contributors, team managers, as well as senior-level leaders. My responsibilities include creating an industry-leading customer and employee experience, continuous recruitment, development and retention of talent, driving strong operation, service and sales performance, as well as creating the strategic direction for the market.
Every conversation I have, every meeting I hold and every conference call I lead has the customer at the heart of it. My team knows and is expected to work from the customer up, meaning, how will this decision impact our customer and what do we need to do to elevate that experience, interaction or product?
I-LEAD is where I start and end my day. I utilize I-LEAD as a planning tool for the day to come, as a reference point to ensure I am adding value to my team or individual employees. It helps me prioritize what will make the greatest impact to our employees and customers. I end the day by utilizing I-LEAD to hold myself accountable to making the impact I set out to make.
I am actively involved in every Employee Business Resource Group (ERBG) as well as Grow Up Great® events. I believe it is important as a leader to lead by example, so it starts with me. PNC’s EBRGs have been extremely rewarding personally and professionally. It has allowed me to truly get a better understanding of other cultural views and how to connect them to our customers and employees. It has also been a great networking opportunity to meet great people, build my personal brand and show my support.</
Our people are what shape our culture. Hear from them on what it’s like to work at PNC.
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