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I like that PNC’s culture is very open and inclusive. I work on a very diverse team, and we have mutual respect for each other. I really enjoy everyone I work with, and they understand the importance of having a work/life balance.
I am a digital product manager and do quantitative and qualitative testing. I am on a team of five, and each of us own and test different sections of PNC.com websites, apps and mobile sites. I analyze customer feedback in both video and written form to enhance the user experience.
My favorite part is reaching a point where a webpage is fully optimized. I enjoy making the customer experience better, and it’s rewarding to see the data show the customer experience getting better by making it easier to navigate and interact with the PNC.com website.
My work space is very inclusive and upbeat. We work in open seating, which has contributed to getting closer to my team. I genuinely enjoy coming to work every day.
I was a summer intern in 2017 and was offered a full-time position to join the same team after graduation. During my internship, I mostly worked on qualitative testing, but in my full-time role now I have taken on both qualitative and quantitative testing. I am grateful for my internship experience because it opened up my world to how technology and digital fit into banking. I learned there are many levels to this organization and there’s a place for me to do what I love to do.
Interns will grow so much during their internship and will have so many opportunities for professional and personal development. They should take advantage of all the networking events so they can meet people from different areas of the bank.
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