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Retail Banking (ACCEL)
Customer Care Center Development Program Details
The goal of the Retail Banking (ACCEL) Early Career Development Program is to develop PNC’s next generation of Retail leaders.
Throughout this 12-month program, associates will experience rotational work assignments, classroom learning, virtual learning, networking opportunities, mentoring by market leadership as well as sales, technical and professional skill development.
What to Expect During the Program
The development program follows a 70/20/10 learning model where 10% of the time is spent on formal learning/training, 20% of the learning is social and 70% is experiential.
Through the experiential-based rotations, associates will gain a deeper understanding of critical Care Center functions and roles including sales, support, small business and service
Our Customer Care Center representatives assist customers via phone, email or online chat, providing personable service to create a better customer experience without having to visit a branch.
As associates progress through the learning path, they will progress from having formal classroom training to working with a coach and mentor who oversee the experiential components.
Associates will have the opportunity to work directly with customers and partners within the business throughout their time in the development program.
What a Typical Day Looks Like
- Formal/Virtual Training (Core Service New Hire Training; Core Service Nesting Rotation)
- Mentorship and Job Shadow
- Department Rotations (including Compliance/Risk; Service Excellence; Reporting; Business Analytics; Workforce; Human Resources and Retail Branches)
- Technical, Business and Soft Skill Development
- Working with customers and opportunity to lead a team
Upon the successful completion of PNC’s Retail (ACCEL) Early Career Development Program, associates are placed into a permanent position, such as Servicing Team Leader, that aligns the associate’s skill development with long-term career interests and open positions.
In 2018, ACCEL will launch a redesigned Retail Development Program. The new program will build upon the existing framework, continue to support and place associates into branch leadership, business banking, and customer care with the opportunity for additional opportunities within Retail Channels. The goal of the redesign is to build Retail Athletes who can drive success for the Retail Bank and the PNC Enterprise.
Duration & Locations
Preferred Areas of Study: Sales, Management, Communication or related majors
Desired Skills: Leadership, customer service, flexibility, ability to work in a fast-paced environment, communication, risk management and problem-solving
Minimum Requirements: Bachelor’s Degree from a 4-year school or university, 3.0 GPA
Please check back in fall 2018 for information on submitting your interest.
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