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Retail Banking

Out of Branch Retail Sales | Development Program Details

Program Overview

At PNC, we work hard to provide the easiest way to bank and invest to help customers achieve financial well-being. We provide a great customer experience through our branches, our Out of Branch Retail Sales Channel, care center, ATMs, online and mobile solutions. Retail Banking serves more than 8 million consumers and small businesses who use our various deposit, lending, credit card, cash management and investment services. You can find PNC branches and ATMs throughout 19 states and the District of Columbia and we offer residential mortgage loans within our branch network and nationwide. Whether it’s buying a home, saving for retirement, investing for the future or finding the right credit card, PNC Bank helps customers gain the confidence they need to make important financial decisions.

Roles within Retail Banking focus on partnerships focused on the customer experience. The Out of Branch Sales track of the Retail Development Program develops the next generation of leaders for Retail through rotations across key retail channels with a focus on our Out of Branch Retail Sales. Our Out of Branch Retail Sales employees deliver the PNC Brand to prospects and/or clients outside the four walls of a physical branch. A combination of a winning attitude, professionalism, and genuine interest in helping clients achieve well-being is instrumental to excel in this role. Out of Branch Retail Sales Employee’s need to be proactive, persuasive and personable. Associates will experience a holistic view of how the Out of Branch Retail Sales organization functions to obtain the knowledge and skills necessary to lead a team of Out of Branch employees or serve as a Business Development Officer.

Throughout this 18-month program, associates will experience rotational work assignments within each of the Out of Branch Channels, classroom learning, virtual learning, networking opportunities, mentoring by market leadership as well as sales, technical and professional skill development.

What to Expect During the Program

The development program follows a 70/20/10 learning model where 10% of the time is spent on formal learning/training, 20% of the learning is social and 70% is experiential.

Through the experiential-based rotations, associates will gain a deeper understanding of the Retail Banking Strategy and critical Out of Branch roles including sales, support, small business and service for each of the channels. (i.e.; Workplace Banking; Universal Outbound; Experiential; University Banking)

As associates progress through the learning path, they will progress from having formal classroom training to working with a coach and mentor who oversee the experiential components.

Associates will have the opportunity to work directly with customers, partners and leaders within the business throughout their time in the development program.

What a Typical Day Looks Like

  • Department Rotations (including but not limited to; Out of Branch channels; Branch Banking; Small Business Sales and immersion experiences across key Retail distribution segments)
  • Formal/Virtual Training
  • Mentorship and Job Shadow
  • Technical, Business and Soft Skill Development
  • Working with customers and opportunity to lead a team

Career Opportunities

Based on business need and upon successful completion of the Retail Bank Development Program, associates are placed into a position that aligns with the associate’s skills and potential.

Out of Branch Track graduate opportunities may include:

  • Out of Branch Supervisor (Experiential Sales OR Universal Outbound)
  • Workplace Banking Development Officer

Program Duration




Available Locations

Carolinas; Central New Jersey; Chicago; Florida; Greater Maryland; Greater Washington; Northeast (PA/NJ); Philadelphia/Delaware/South Jersey

Preferred Areas of Study: Business Administration, Finance, Marketing, Management or related majors

Desired Skills: Strong interpersonal and leadership skills with an interest in relationship building, customer service, flexibility, ability to work in a fast-paced environment, communication, goal-oriented, organized, proactive, manage multiple priorities, risk management and problem-solving skills

Minimum Requirements: Bachelor’s Degree from a 4-year school or university, 3.0 GPA

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