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Customer Care Center | Summer Internship Program Details
The Retail Banking Summer Internship Program, Customer Care Center track, offers interns a deeper understanding of critical Care Center functions and roles including sales, support and service.
Interns will learn how to assist customers via phone, email or online chat, providing personable service to create a better customer experience without having to visit a branch.
What a Typical Day Looks Like
- Formal/Virtual Training (Core Service New Hire Training; Core Service Nesting Rotation)
- Mentorship and Job Shadow
- Department Exposure (including Compliance/Risk; Service Excellence; Workforce Management, Service Effectiveness Team; Human Resources and Retail Branches)
- Technical, Business and Soft Skill Development
- Working with customers and opportunity to lead a team
The Summer Internship Program is a direct pipeline for talent into the Retail Banking Development Program, Customer Care Center track, providing interns with an unparalleled opportunity to learn the business while gaining visibility among the firm's senior leadership.
Upon successful completion of the Summer Internship, interns may be offered an opportunity to join the Retail Banking Development Program after graduation.
The program is a dynamic experience which prepares participants for future career opportunities within the Customer Care Center, including Customer Service & Support Supervisor roles and Individual Contributor roles servicing a key functional area.
Kalamazoo, MI; Pittsburgh, PA
Preferred Areas of Study: Sales, Management, Communication or related majors
Desired Skills: Leadership, Customer Service, Flexibility, Ability to work in a fast-paced environment, Communication, Risk Management and Problem-Solving.
Minimum Requirements: Undergraduate student in pursuit of a Bachelor’s Degree from a 4-year school or university, 3.0 GPA.
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