For more than 160 years, PNC has been committed to providing
our clients with great service and powerful financial expertise
to help them meet their financial goals. We are proud of our
longstanding history of supporting not only our customers but
also our communities, employees and shareholders.
At PNC, we work hard to earn the trust and confidence of our stakeholders. Our culture is built on a set of key values and a commitment by our employees to always do what we know to be right. We constantly work to serve each of our constituencies in a manner deserving of their continued trust.
As PNC evolves as a company, we take greater responsibility for responding to our customers’ needs and resolving concerns in a fair and timely manner. We also partner with our communities to bring new vitality to the places where we live and work.
We strive for excellence in all that we do.
We understand our customers' needs, seek to deliver an exceptional experience and provide insight to help them achieve their financial goals.
We trust the capabilities, character and judgment of our colleagues and empower them to make decisions.
We are honest and conduct business in accordance with the highest ethical standards.
We recognize the value of our differences and endeavor to create an environment where every employee is engaged and has the opportunity to make a meaningful contribution to the success of the company.
We work together to achieve our goals and to celebrate our successes.
We advocate for the physical, financial and personal well being of our employees, customers and communities, and we support the pursuit of work-life balance.
In this report, you’ll read how our industry has undergone significant transformation in recent years. Massive regulatory change and evolving customer preferences have redefined the basic business model for banks. Amid the challenges this change presents, we at PNC see an exciting opportunity to solidify relationships with the people we serve and to secure an even brighter future for our company and for the communities where we do business.
The 2015 report includes several new sections. The risk management section provides a more detailed overview of the policies and practices that inform our energy financing. Among other topics, this section outlines PNC’s enhanced MTR policy and our approach to conducting increased due diligence during the underwriting process. We also created a more comprehensive customer-focused section in which we discuss the role of PNC’s new Office of the Customer. This section details our work with diverse customers, our customer interactions on social media and our commitment to helping customers buy and stay in their homes. Finally, a new stakeholder engagement section demonstrates how we interact with all of our constituents, including employees, customers, communities, shareholders and suppliers.
Business continuity management is a process that identifies potential threats to an organization and the impacts to business operations those threats might cause. It provides a framework for building organizational resiliency and recovery capabilities that enable an effective response that safeguards the interests of key stakeholders, reputation, brand and activities. The PNC Financial Services Group, Inc.’s (PNC) Business Continuity Program leads the organization’s business continuity activities, which include business and disaster recovery, crisis management, and operational and technology resiliency