For more than 160 years, PNC has been committed to providing
our clients with great service and powerful financial expertise
to help them meet their financial goals. We are proud of our
longstanding history of supporting not only our customers but
also our communities, employees and shareholders.
At PNC, we work hard to earn the trust and confidence of our stakeholders. Our culture is built on a set of key values and a commitment by our employees to always do what we know to be right. We constantly work to serve each of our constituencies in a manner deserving of their continued trust.
As PNC evolves as a company, we take greater responsibility for responding to our customers’ needs and resolving concerns in a fair and timely manner. We also partner with our communities to bring new vitality to the places where we live and work.
We apply knowledge, experience and innovation to develop and deliver the right solutions to all of our customers - large and small, retail and commercial. These fundamental skills have been critical to our success in the highly competitive financial industry.
Working hand-in-hand with our financial capabilities is our commitment to know our customers and understand their needs, concerns and aspirations. It's this combination of financial skills and customer focus that allows us to make it easier for people to manage everyday banking tasks, as well as to meet their most important financial goals.
Understanding that great banking and customer service require speed and flexibility, we trust the capabilities, character and judgment of our colleagues, and empower them to make decisions and deliver quality and value for our customers
We've been conducting business with the highest ethical standards for more than 150 years because we know that our customers must be able to trust us to "do the right thing" in all situations and circumstances.
We understand the critical value of our differences, and of our individual and collective strengths and skills. We celebrate this diversity and proudly apply these strengths to our business practices and customer service.
In our business, you can't be successful without a commitment to teamwork throughout every level of the organization. We work together to meet our goals and, in the process, to help our customers meet their goals.
We recognize the importance of a healthy balance between business and personal life. We support a commitment to family and personal life, and support our employees as they contribute to the health and well-being of the communities in which they live.
In this report, you’ll read how our industry has undergone significant transformation in recent years. Massive regulatory change and evolving customer preferences have redefined the basic business model for banks. Amid the challenges this change presents, we at PNC see an exciting opportunity to solidify relationships with the people we serve and to secure an even brighter future for our company and for the communities where we do business.
The 2015 report includes several new sections. The risk management section provides a more detailed overview of the policies and practices that inform our energy financing. Among other topics, this section outlines PNC’s enhanced MTR policy and our approach to conducting increased due diligence during the underwriting process. We also created a more comprehensive customer-focused section in which we discuss the role of PNC’s new Office of the Customer. This section details our work with diverse customers, our customer interactions on social media and our commitment to helping customers buy and stay in their homes. Finally, a new stakeholder engagement section demonstrates how we interact with all of our constituents, including employees, customers, communities, shareholders and suppliers.
Business continuity management is a process that identifies potential threats to an organization and the impacts to business operations those threats might cause. It provides a framework for building organizational resiliency and recovery capabilities that enable an effective response that safeguards the interests of key stakeholders, reputation, brand and activities. The PNC Financial Services Group, Inc.’s (PNC) Business Continuity Program leads the organization’s business continuity activities, which include business and disaster recovery, crisis management, and operational and technology resiliency