Environment, Social and Governance (ESG) Scorecard
The 2021 scorecard highlights progress we have made from 2019 to 2021 and our goals for 2021 and beyond.
At PNC, we are proud of our progress — but we are also aware that the road ahead of us remains long. We are committed to continuously improving our practices to ensure that we are doing the right thing for our stakeholders and the world.
We remain focused on delivering for our stakeholders by making progress toward several goals and targets regarding, but not limited to bank responsibility, building a talent-focused culture, strengthening our communities and delivering an exceptional customer experience.
We measure our progress against our organization-wide objectives and the United Nations Sustainable Development Goals (SDGs), a global framework for organizations from all sectors to contribute to a more inclusive and sustainable society.
The SDGs that we most impact with our ESG initiatives are: 3. Good Health and Well-being; 4. Quality Education 5. Gender Equality; 7. Affordable and Clean Energy; 8. Decent Work and Economic Growth; 9. Industry, Innovation and Infrastructure; 10. Reduced Inequalities; 11. Sustainable Cities and Communities; 12. Responsible Consumption and Production; and 13. Climate Action.
You can see below the full progress we have made.
Leading the way to a brighter future, coast to coast.
Explore 2021 CR Report Highlights »
Learn More About CR
Bank Responsibly
| Metric | 2019 | 2020 | 2021 | Objectives for 2021 and beyond | SDGs |
|---|---|---|---|---|---|
| Governance | |||||
| Percent women among independent board directors | 33% | 33% | 35.7%* | At least 30% of PNC's independent board of directors will be women |
5. Gender Equality |
| Percent racial/ethnic diversity among independent board directors | 25% | 25% | 28.5%* | Maintain or improve racial/ethnic diversity among independent board of directors year-over-year |
|
| Sustainable Finance | |||||
| Environmental finance | —1 | —1 | $9 billion | Mobilize $20 billion in environmental finance over five years, starting January 20212 | 7. Affordable and Clean Energy 11. Sustainable Cities and Communities 13. Climate Action |
| Responsible investing assets under management (AUM) | $2.6 billion | $3.4 billion | $3.9 billion | Year-over-year increase | 5. Gender Equality 7. Affordable and Clean Energy 8. Decent Work and Economic Growth 9. Industry, Innovation and Infrastructure 12. Responsible Consumption and Production 13. Climate Action |
| Ethical Conduct | |||||
| Percent of employees (both part-time and full-time) completing annual ethics training | 100% | 100% | 100% | 100% of part- and full-time employees will complete annual ethics training. | |
| New coal, oil, natural gas, fossil fuel power generation and nuclear power generation clients subject to enhanced ESG due diligence | 24 | 4 | 52 | 13. Climate action | |
| Existing coal, oil, natural gas, fossil fuel power generation and nuclear power generation clients subject to enhanced ESG due diligence | 246 | 249 | 268 | ||
| Sustainable Operations3 | |||||
| Scope 1 and 2 GHG emissions | -56% | -65% | -65% | 75% reduction by 2035, compared to a 2009 baseline | 7. Affordable and Clean Energy 11. Sustainable Cities and Communities 12. Responsible Consumption and Production 13. Climate Action |
| Energy consumption | -42% | -50% | -50% | 75% reduction by 2035, compared to a 2009 baseline | |
| Total water consumption | -40% | -55% | -55% reduction by 2035, compared to a 2012 baseline | 50% reduction by 2035, compared to a 2012 baseline | |
| LEED square footage | 21% | 21% | 27% | ||
| ENERGY STAR certified buildings | 220 |
243 | 261 | ||
| Internal paper consumption4 | -10% | -47% | 1% |
Year-over-year decrease5 | |
| Renewable energy | 1% | 25% | 46% | Achieve 100% renewable purchased electricityby 2025 | |
Build A Talent-Focused Culture
| Metric | 2019 | 2020 | 2021 | Objectives for 2021 and beyond | SDGs |
|---|---|---|---|---|---|
| Attracting, Developing and Retaining a Diverse Team | |||||
| Percent of workforce, women | 60.0% | 58.9% | 59.2% | 5. Gender Equality 8. Decent Work and Economic Growth 10. Reduced Inequalities |
|
| Percent of people managers, women | 50% | 50.3% | 50.3% | ||
| Percent of workforce, racial/ethnic minorities | 28.3% | 29.1% | 33.6% | ||
| Percent of people managers, racial/ethnic minorities | 21.1% | 21.8% | 25.5% | ||
| Diversity of early talent development program | 63.8% |
60.7% | 76.9% | At least 50% of new hires to PNC's early career development program to be made up of diverse6 candidates | |
| Voluntary retention rate | 84.7% | 87.2% | 81.3% | ||
| Employee Engagement and Wellness | |||||
| 401(k) plan participation | 91% | 92% | 92% | 3. Good Health and Well-being 8. Decent Work and Economic Growth |
|
| Total Health Savings Account funds committed | Over $49.3+ million | Over $28.5+ million | Over $35.4+ million | ||
| Value of pension benefits | $115 million | $115 million | $122 million |
||
| Percent of unique PNC employees who are members of Employee Business Resource Groups7 | 35% | 35% | 25% | ||
| Number of Employee Business Resource Groups | 90 | 96 | 106 | ||
| Change in employee engagement score | 8 point increase year-over-year | 4 point increase year-over-year | 3 point decrease year-over-year |
Year-to-year increase8 | |
| Total employee training hours | 2.4 million hours | 2.8 million hours | 3.8 million hours | ||
Strengthen Our Communities
| Metric | 2019 | 2020 | 2021 | Objectives for 2021 and beyond | SDGs |
|---|---|---|---|---|---|
| Community Engagement | |||||
| Philanthropic giving | $80.8 million | $93.7 million |
$98.1 million |
$500 million in charitable support, including sponsorships and grants, over a four-year period beginning January 1, 2022 | 4. Quality Education 10. Reduced Inequalities |
| PNC's volunteerism program/volunteer hours |
123, 540 hours | 24, 427 hours9 | 30, 400 hours9 | ||
| Community Development Banking | |||||
| Participants in PNC financial education classes focused on LMI individuals and communities10 | —10 | —10 | 843 classes and 51,210 participants |
5. Gender Equality 8. Decent Work and Economic Growth 9. Industry, Innovation and Infrastructure 10. Reduced Inequalities 11. Sustainable Cities and Communities |
|
| Community Reinvestment Act rating | Outstanding | Outstanding | Outstanding | Maintain "Outstanding" CRA rating |
|
| Microlending to small businesses | $249+ million | $334+ million | $506+ million |
||
| Small business loans | $6.7 billion | $11.5 billion | $8.6 billion | ||
| Supplier Diversity | |||||
| Percent of eligible spend going to diverse suppliers11 | —11 | —11 | 6.4% | Increase spending with diverse suppliers by at least 20% by the end of 202511 | 5. Gender Equality 8. Decent Work and Economic Growth 9. Industry, Innovation and Infrastructure 10. Reduced Inequalities |
Deliver An Exceptional Customer Experience
| Metric | 2019 | 2020 | 2021 | Objectives for 2021 and beyond | SDGs |
|---|---|---|---|---|---|
| Customer Relations | |||||
| Retail Net Promoter Score | 2 point increase year-over-year | No change year-over-year |
3 point increase year-over-year |
9. Industry, Innovation and Infrastructure | |
| Corporate & Institutional Net Promoter Score | 9 point increase year-over-year | 2 point increase year-over-year | 4 point increase year-over-year | ||
| Total bankers certified as Women's Business Advocates | 2,552 | 3,159 | 3,659 | Year-over-year increase |
5. Gender Equality 10. Reduced Inequalities |
| Innovation | |||||
| Percent of customers who use non-branch channels for the majority of their transactions | 71% | 77% | 79% | 9. Industry, Innovation and Infrastructure | |
Important Legal Disclosures & Information
The content in PNC’s corporate responsibility materials, including our Corporate Responsibility Reports and Newsletters, is accurate as of the date of each such report. Updates or changes to any of our corporate responsibility materials will be reflected in the online version of such report, which can be found at www.pnc.com/csr. Our corporate responsibility materials should be read in conjunction with PNC’s then current Annual Report and Proxy Statement, both of which contain additional information about our company. Our corporate responsibility materials use certain terms, including those that the GRI sustainability reporting guidelines refer to as "Material topics," to reflect the issues of the greatest importance to PNC and our stakeholders. Used in this context, these terms should not be confused with the terms "material" or "materiality," as defined by or construed in accordance with securities law, or as used in the context of financial statements and financial reporting. Furthermore, any forward-looking statements contained in our corporate responsibility materials should not be unduly relied upon, as actual results could differ materially from expectations. For more information about such statements, please refer to the "Forward-Looking Statements" and "Risk Factors" sections of our latest Form 10-K in PNC’s Annual Report, as updated or supplemented by our subsequent filings with the Securities and Exchange Commission, which can be found at www.pnc.com/investorrelations.
This material does not constitute an offer or solicitation in any jurisdiction where or to whom it would be unauthorized or unlawful to do so.
©2022 The PNC Financial Services Group, Inc. All rights reserved
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
