Sustainable Operations

PNC recognizes that environmental issues, including climate change, are impacting our business, our clients and the communities in which we operate. As one of the nation’s largest financial institutions, we understand the importance of balancing financial priorities with environmental issues, and believe that doing so is critical to practicing sound risk management and being a good corporate citizen. That’s why we continue to invest in our buildings, which impact the environment, as well as the health of our employees. Through our efforts, which are outlined over the next few pages, we have met our 2020 energy and carbon goals ahead of schedule and positioned ourselves to meet new and more aggressive environmental goals by 2035.

Building Performance

Buildings consume energy, among other resources, to create safe, healthy and productive spaces. At the same time, however, they often account for a significant percentage of a company’s expenses. In an effort to manage these expenses and meet the company’s environmental goals, PNC is focused on enhancing operational efficiencies to reduce its total energy consumption and carbon emissions.

PNC has shifted its focus beyond green buildings to focus more on innovation and intelligent buildings, which use: automation, advanced data processing, and cutting edge technology to increase efficiency.

To ensure that its actions align with science, as well as its commitment to innovation, PNC set ambitious environmental performance goals in 2010 to reduce carbon emissions and energy and water consumption by 30 percent by 2020. The company met its carbon and energy reduction goals in 2016 and 2017, respectively, and is on target to meet its water reduction goal. Due to improvements such as new lighting and HVAC systems, PNC’s branches and office buildings use less energy than ever before. Now, PNC is raising the bar on our efforts to reduce direct impact on climate change by setting new ambitious emissions, energy, and water reduction targets for 2035. Specifically, we aim to reduce our emissions and energy consumption by 75 percent, using 2009 as a baseline, and to reduce our water consumption by 50 percent, using 2012 as a baseline. These targets, our governance and oversight structure, and our commitment to managing environmental risks in our lending portfolio, reflect the degree to which climate change influences PNC’s business strategy. Furthermore, we will continue to manage our direct impact on climate change by further reducing our energy and water consumption, as well as our carbon emissions.

Intelligent Building Capabilities

PNC was an early adopter of green building and has made sustainable design and construction a key ingredient in its long-term climate change strategy. To further enhance the performance of its buildings, PNC has shifted its focus beyond green buildings to focus more on innovation and intelligent buildings, which use: automation, advanced data processing, and cutting edge technology to increase efficiency.

In 2017, for example, PNC updated its program that evaluates and enhances the efficiency of new or renovated buildings. Among other changes, we incorporated advanced features to ensure that PNC building systems are designed efficiently, installed appropriately and operated as intended. Also in 2017, we launched a life cycle assessment (LCA) on a newly-constructed PNC bank branch. LCAs account for all three phases of a building—design and construction, building operation, and disposal or end of life—and leverage external research, stakeholder engagement and data acquisition to calculate total environmental impact. This particular assessment will help us determine where we need to focus to enhance the bank branch’s overall efficiency and performance and will help inform future LCAs.

The effectiveness of our intelligent building strategy is largely dependent on analytics from various data sources, such as our utility bills, work order requests and building management system. To capture these analytics, PNC leverages hybrid intelligent systems, which use human and artificial intelligence to augment the capabilities of machines. PNC also plans to use automation to enhance its buildings’ operational efficiency, specifically by optimizing energy consumption.

Furthermore, PNC regularly conducts energy audits to identify and address building system issues and to achieve peak building performance. In 2017, PNC conducted audits at more than 200 of its buildings and provided energy efficiency plans to building managers. Through this work, we have completed lighting retrofits in more than 1,300 bank branches banks and 36 major buildings to reduce our energy consumption and costs while improving employees’ work environments.

Environmental Performance

  Carbon Emissions



Reduction since 2009




How did we meet these goals?
  • Green building initiatives
  • Updated lighting
  • HVAC improvements
  • Extensive analysis of energy data using traditional analytics techniques
2035 Reduction Goals




How will we meet these goals?
  • Employee education and engagement
  • Green and intelligent buildings
  • Advanced machine learning techniques on our energy data

*Compared against a 2012 baseline

We have completed lighting retrofits in more than


bank braches and 36 major buildings to reduce our energy consumption and costs while improving employees’ work environments

We have reduced our water consumption


and are on target to achieve our 2020 goal of a 30% reduction

Someday Starts Today
2017 Corporate Social Responsibility

Summary of Our Efforts »

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Executive Summary
2017 PNC CDP Response

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Recognized for our Efforts

Corporate Awards & Recognition

Employer of Choice

  • 50 Most Engaged Workplaces™, Achievers (2018)
  • Most Admired for HR, Human Resource Executive magazine (2018)
  • 50 Happiest Companies in America, CareerBliss (2018)

Diversity & Inclusion

  • Best Finance Companies for Women, Fairygodboss (2019)
  • Gender-Equality Index (BFGEI), Bloomberg (2019)
  • Best Places to Work for LGBTQ Equality, Human Rights Campaign (2019)
  • A. Leon Higginbotham Corporate Leadership Award, National Lawyers' Committee for Civil Rights (2018)
  • Top 50 Employers, CAREERS & the disABLED magazine (2019)
  • Top 70 Companies for Executive Women, National Association for Female Executives (2019)
  • 100% Score on the 2018 Disability Equality Index ® (DEI®) Best Places to Work™
  • The Most Powerful Women in Banking and Finance, American Banker (2018)
  • 50 Best Companies for Diversity, Black Enterprise magazine (2018)
  • Best Companies to Work for Women, Women's Choice Award® (2018)
  • Top Financial Companies, Professional Woman’s magazine (2018)
  • America’s 2018 “Best-of-the-Best” Corporations for Inclusion, National Gay & Lesbian Chamber of Commerce (NGLCC) and National Business Inclusion Consortium (NBIC) (2018)
  • 100 Best Companies for Working Mothers, Working Mother magazine (2018)
  • Best Companies for Dads, Working Mother magazine (2018)
  • 50 Best Places to Work for New Dads, Fatherly (2018)
  • Top Supplier Diversity Programs, Black EOE Journal (2018)
  • Top Employer, Black EOE Journal (2018)
  • Top LGBT Friendly, Black EOE Journal (2018)
  • Best Places for Women & Diverse Managers to Work, DiversityMBA Magazine’s 50 Out Front Companies for Diversity Leadership (2018)
  • Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2018)
  • Top Financial/Banking Companies, Hispanic Network magazine (2018)
  • Top 1000 Company Worldwide for Millennial Women, Mogul (2018)
  • Best Companies to Work for Multicultural Women, Women's Choice Award® (2018)

Military & Veteran Support

  • Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2018)
  • Top Veteran Friendly Supplier Diversity Programs, U.S. Veterans magazine (2018)

Community Investments

  • Outstanding Community Reinvestment Act Rating
  • Silver Halo Award, Engage for Good (2018)
  • Laurie D. Zelon Pro Bono Award, Pro Bono Institute (2018)
  • Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
  • Corporate Citizenship Award, Pittsburgh Business Times (2017)

Environmental Sustainability

  • 100 Most Sustainable Companies, Barron’s (2018)
  • Leader in Climate Disclosure, Carbon Disclosure Project (2017)