Sustainable Operations

PNC recognizes that environmental issues, including climate change, are impacting our business, our clients and the communities in which we operate. As one of the nation’s largest financial institutions, we understand the importance of balancing financial priorities with environmental issues, and believe that doing so is critical to practicing sound risk management and being a good corporate citizen. That’s why we continue to invest in our buildings, which impact the environment, as well as the health of our employees. Through our efforts, which are outlined over the next few pages, we have met our 2020 energy and carbon goals ahead of schedule and positioned ourselves to meet new and more aggressive environmental goals by 2035.

Building Performance

Buildings consume energy, among other resources, to create safe, healthy and productive spaces. At the same time, however, they often account for a significant percentage of a company’s expenses. In an effort to manage these expenses and meet the company’s environmental goals, PNC is focused on enhancing operational efficiencies to reduce its total energy consumption and carbon emissions.

PNC has shifted its focus beyond green buildings to focus more on innovation and intelligent buildings, which use: automation, advanced data processing, and cutting edge technology to increase efficiency.

To ensure that its actions align with science, as well as its commitment to innovation, PNC set ambitious environmental performance goals in 2010 to reduce carbon emissions and energy and water consumption by 30 percent by 2020. The company met its carbon and energy reduction goals in 2016 and 2017, respectively, and is on target to meet its water reduction goal. Due to improvements such as new lighting and HVAC systems, PNC’s branches and office buildings use less energy than ever before. Now, PNC is raising the bar on our efforts to reduce direct impact on climate change by setting new ambitious emissions, energy, and water reduction targets for 2035. Specifically, we aim to reduce our emissions and energy consumption by 75 percent, using 2009 as a baseline, and to reduce our water consumption by 50 percent, using 2012 as a baseline. These targets, our governance and oversight structure, and our commitment to managing environmental risks in our lending portfolio, reflect the degree to which climate change influences PNC’s business strategy. Furthermore, we will continue to manage our direct impact on climate change by further reducing our energy and water consumption, as well as our carbon emissions.

Intelligent Building Capabilities

PNC was an early adopter of green building and has made sustainable design and construction a key ingredient in its long-term climate change strategy. To further enhance the performance of its buildings, PNC has shifted its focus beyond green buildings to focus more on innovation and intelligent buildings, which use: automation, advanced data processing, and cutting edge technology to increase efficiency.

In 2017, for example, PNC updated its program that evaluates and enhances the efficiency of new or renovated buildings. Among other changes, we incorporated advanced features to ensure that PNC building systems are designed efficiently, installed appropriately and operated as intended. Also in 2017, we launched a life cycle assessment (LCA) on a newly-constructed PNC bank branch. LCAs account for all three phases of a building—design and construction, building operation, and disposal or end of life—and leverage external research, stakeholder engagement and data acquisition to calculate total environmental impact. This particular assessment will help us determine where we need to focus to enhance the bank branch’s overall efficiency and performance and will help inform future LCAs.

The effectiveness of our intelligent building strategy is largely dependent on analytics from various data sources, such as our utility bills, work order requests and building management system. To capture these analytics, PNC leverages hybrid intelligent systems, which use human and artificial intelligence to augment the capabilities of machines. PNC also plans to use automation to enhance its buildings’ operational efficiency, specifically by optimizing energy consumption.

Furthermore, PNC regularly conducts energy audits to identify and address building system issues and to achieve peak building performance. In 2017, PNC conducted audits at more than 200 of its buildings and provided energy efficiency plans to building managers. Through this work, we have completed lighting retrofits in more than 1,300 bank branches banks and 36 major buildings to reduce our energy consumption and costs while improving employees’ work environments.

Environmental Performance

  Carbon Emissions



Reduction since 2009




How did we meet these goals?
  • Green building initiatives
  • Updated lighting
  • HVAC improvements
  • Extensive analysis of energy data using traditional analytics techniques
2035 Reduction Goals




How will we meet these goals?
  • Employee education and engagement
  • Green and intelligent buildings
  • Advanced machine learning techniques on our energy data

*Compared against a 2012 baseline

We have completed lighting retrofits in more than


bank braches and 36 major buildings to reduce our energy consumption and costs while improving employees’ work environments

We have reduced our water consumption


and are on target to achieve our 2020 goal of a 30% reduction

Someday Starts Today
2017 Corporate Social Responsibility

Summary of Our Efforts »

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Executive Summary
2017 PNC CDP Response

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Recognized for our Efforts

Corporate Awards & Recognition

High-Performance Franchise

  • World's Most Admired Companies, FORTUNE magazine (2019)
  • 100 Most Sustainable Companies, Barron’s (2018)
  • Most Admired for HR, Human Resource Executive magazine (2018)
  • Forbes Global 2000, Forbes magazine (2017)

Employer of Choice

  • Achiever’s 50 Most Engaged Workplaces™ in North America (2018)
  • Great Workplace Award for Employee Engagement, Gallup (2017)
  • 50 Happiest Companies in America, CareerBliss (2017)

Diversity & Inclusion

  •  A. Leon Higginbotham Corporate Leadership Award, The Lawyers’ Committee For Civil Rights Under Law (2018)
  • 50 Best Companies for Diversity for 2018, BLACK ENTERPRISE (2018)
  • Best Companies to Work for Women, WOMEN'S CHOICE AWARD® (2018)
  • Best Companies for Dads, Working Mother magazine (2018)
  • Best Companies to Work for Multicultural Women, WOMEN'S CHOICE AWARD® (2018)
  • Top Financial Companies, Professional Woman’s magazine (2018)
  • Top 1000 Company Worldwide for Millennial Women, Mogul (2018)
  • 50 Best Places to Work for New Dads, Fatherly (2018)
  • Financial Services Gender-Equality Index (BFGEI), Bloomberg (2019)
  • Top 50 Employers, CAREERS & the disABLED magazine (2019)
  • Best Places to Work for LGBT Equality, Human Rights Campaign (2018)
  • 2018 Best-of-the-Best Corporation for Inclusion, National LGBT Chamber of Commerce/National Business Inclusion Consortium (2018)
  • Top LGBT Friendly, Black EOE Journal (BEOEJ) (2018)
  • Top Employer, Black EOE Journal (BEOEJ) (2018)
  • Top Supplier Diversity Programs, Black EOE Journal (BEOEJ) (2018)
  • Top Financial/Banking Companies, Hispanic Network magazine (2018)
  • Best Places for Women & Diverse Managers to Work, Diversity MBA Magazine's 50 Out Front Companies for Diversity Leadership (2017)
  • Top 50 Companies for Executive Women, National Association for Female Executives (2017)
  • Top Diversity Employer, Professional Woman's Magazine (2017)
  • The Most Powerful Women in Banking, American Banker (2017)
  • Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2017)
  • 100 Best Companies for Working Mothers, Working Mother magazine (2018)
  • Top Corporation for Disability-Owned Businesses, US Business Leadership Network (2017)
  • Diversity Leader Award, Diversity Journal (2017)
  • PNC scored 100% on the 2018 Disability Equality Index® (DEI® ) Best Places to Work

Military & Veteran Support

  • Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2018)
  • 2017 Best Corporations for Veterans Business Enterprises, National Veteran Owned Business Association (2017)
  • Sponsor of the Year, Guardian Angels Medical Service Dogs, Inc. (2017)
  • Employee Business Resource Group Exemplar Award, Vibrant Pittsburgh (2017)
  • Spotlight Impact Award, PRISM (2017)


  • Outstanding Community Reinvestment Act Rating
  • Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
  • Corporate Citizenship Award, Pittsburgh Business Times (2017)


  • Leader in Climate Disclosure, Carbon Disclosure Project (2017)