CSR Scorecard
The 2018 scorecard highlights progress we have made from 2017 to 2018 and our goals for 2018 and beyond.
See the scores in each of the areas below.
Bank Responsibly
| Objective | Metric | 2016 | 2017 | Goals for 2018 and Beyond | 2018 |
|---|---|---|---|---|---|
| BANK RESPONSIBLY | Governance | ||||
| Percent women among independent board directors | 31% | 36% | At least 30% of PNC’s independent board directors will be women. | 33%* | |
| Percent racial/ethnic diversity among independent board directors | 15% | 14% | Maintain or improve racial/ethnic diversity among independent board directors year-over-year | 25%* | |
| Sustainable Finance | |||||
| Sustainable financing | $6 billion + | $16 billion + | $23 billion + since 2016 | ||
| Responsible investing assets under management | $2 billion | $2.1 billion | Year-over-year increase | $2.4 billion | |
| Ethical Conduct | |||||
| Percent of employees (both part-time and full-time) completing annual ethics training | 100% | 100% | 100% of part- and full-time employees will complete annual ethics training. |
100% | |
| New clients subject to enhanced ESG due diligence | 7 | 21 | 23 | ||
| Existing clients subject to enhanced ESG due diligence | 125 | 172 | 229 | ||
| Sustainable Operations | |||||
| Scope 1 and 2 CO2 emissions | -30% | -42% | 75% reduction by 2035, compared to a 2009 baseline | -48% | |
| Energy consumption | -28% | -32% | 75% reduction by 2035, compared to a 2009 baseline | -36% | |
| Total water consumption | -23% | -29% | 50% reduction by 2035, compared to a 2012 baseline | -34% | |
| LEED® square footage | 15% | 18% | 18% | ||
| ENERGY STAR® certifications | 155 | 205 | 205 | ||
| Internal paper consumption | -15% | -15% | Year-over-year decrease |
-11% | |
| Renewable energy | Not reported | Not reported | Achieve 100% renewable energy by 2025 | 1% | |
*Data is accurate as of April 23, 2019, when PNC held its Annual Shareholder Meeting.
Deliver An Exceptional Customer Experience
| Objective | Metric | 2016 | 2017 | Goals for 2018 and Beyond | 2018 |
|---|---|---|---|---|---|
| Deliver an Exceptional Customer Experience |
Customer Relations | ||||
| Customers and prospects surveyed | 505,314 customers | 577,071 customers | 748,483 customers | ||
| Average speed of answer | 38.9 seconds | 76 seconds | Year-over-year decrease | 74.8 seconds | |
| Client questions addressed on first Customer Care call | 90.3% | 90.1% | Year-over-year increase | 90.4% | |
| Total bankers certified as Women's Business Advocates | 1,888 | 1,629 | Year-over-year increase | 2,004 | |
| Innovation | |||||
| Percent of customers who use non-branch channels for the majority of their transactions | 60% | 63% |
|
67% | |
Build A Talent-Focused Culture
| Objective | Metric | 2016 | 2017 | Goals for 2018 and Beyond |
2018 |
|---|---|---|---|---|---|
| Build a Talent-Focused Culture | Attracting, Developing and Retaining a Diverse Team | ||||
| Percent of workforce, women | 60.4% | 59.9% | 59.5% | ||
| Percent of people managers, women | 49.1%% | 50% | 50% | ||
| Percent of workforce, racial/ethnic minorities | 26.8% | 27.4% | 27.8% | ||
| Percent of people managers, racial/ethnic minorities | 18.8% | 20% | 21% | ||
| Percent of people managers completing Unconscious Bias training | N/A** | 8.5% | 95% of people managers to complete Unconscious Bias training by end of 2019 | 43.7% | |
| Percent of people managers completing Microbehaviors training | N/A** | N/A** | 95% of people managers to complete Microbehaviors training by end of 2019 | 16.3% | |
| Diversity of early talent development program | 56.8% | 57.4% | At least 50% of annual hires to PNC's early career development programs to be made up of diverse*** candidates |
57.5% | |
| Number of veterans hired | 354 veterans | 366 veterans | Hire at least 1,000 veterans in the three-year period from January 2018 through December 2020 | 367 veterans | |
| Voluntary retention rate | 79.8% | 83.7% | |||
| Employee Engagement and Wellness | |||||
| 401(k) plan participation | 88% | 90% | 90% | ||
| Total Health Savings Account funds committed | $16.6 million + | $17.8 million + | $27.8 million+ | ||
| Value of pension benefits | $102 million | $160 million**** |
|
$116 million | |
| Percent of eligible PNC employees who are members of Employee Business Resource Groups | 28% | 30% | 34% | ||
| Number of Employee Business Resource Group chapters | 64 | 68 | 81 | ||
| Change in employee score | 9-point increase year-over-year | 7-point increase year-over-year | 8 point increase year-over-year | ||
| Total employee training hours | 3.2 million hours | 3 million hours | 3.2 million |
||
**Unconscious Bias training became available as a limited Phase One pilot in 2017. The Phase Two pilot began in 2018, and the training will be fully available to all employees in 2019. PNC's Microbehaviors course launched in 2018.
***In this instance, "diverse candidates" includes women, veterans, people of color and those with a disability.
****$57 million due to tax reform/one-time investment of $1,500 per employee.
Strengthen Our Communities
| Objective | Metric | 2016 | 2017 | Goals for 2018 and Beyond | 2018 |
|---|---|---|---|---|---|
| Strengthen Our Communities | Community Engagement | ||||
| Philanthropic giving | $72.7 million | $72.1 million | Increase by $1 million each year, using 2017 as a baseline | $77.6 million | |
| Annual Grow Up Great® employee volunteer hours | 79,271 hours | 88,600 hours | Year-over-year increase | 102,855 hours | |
| Community Development Banking | |||||
| Participation in PNC financial education programs | More than 199,000 participants | More than 504,000 participants since 2016 | More than 692,000 participants since 2016 |
||
| Community Reinvestment Act rating | Outstanding | Outstanding | Maintain "Outstanding" CRA rating | Outstanding | |
| Microlending to small businesses | $210 million + |
$220 million + |
|
$235 million + |
|
| Small business loans | $948 million | $1.2 billion | $1.2 billion | ||
| Supplier Diversity | |||||
| Percent of eligible spend going to small, diverse and disadvantaged-owned business enterprises | 15% | 15.5% | 14.8% | ||
Corporate Awards & Recongition
Industry/Reputation
- U.S. Best Bank, Euromoney Awards for Excellence (2020)
- Best National Banks, Kiplinger (2020)
Corporate Social Responsibility
- Outstanding Community Reinvestment Act Rating for 44 consecutive years
- JUST 100 America’s Most Just Companies; Top 100 U.S. Companies Supporting Healthy Families and Communities, JUST Capital (2021)
- 100 Most Sustainable Companies, Barron’s (2020)
- America’s Most Responsible Companies, Newsweek (2020)
Diversity & Inclusion
Accessibility
- 100% Score on Disability Equality Index® (DEI®) Best Places to Work™ (2021)
- Top 50 Employers, Equal Opportunity Magazine (2021)
- Top 50 Employers, CAREERS & the disABLED Magazine (2021)
- Employer of the Year, Disability:IN (2019)
LGBTQ+
- Best Places to Work for LGBTQ Equality, Human Rights Campaign (2021)
- Top LGBTQ+ Friendly, Black EOE Journal (2021)
- Best-of-the-Best Corporation for Inclusion, National Gay & Lesbian Chamber of Commerce and National Business Inclusion Consortium, (2020)
Veterans
- Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2021)
- Top Veteran-Friendly Supplier Diversity Programs, U.S. Veterans Magazine (2021)
Women
- Best Companies for Multicultural Women, Seramount (2021)
- Gender-Equality Index, Bloomberg (2021)
- Top Financial Companies, Professional Woman’s Magazine (2021)
- 50 Out Front: Best Places to Work for Women & Diverse Managers, Diversity MBA Magazine (2021)
- 100 Best Companies, Working Mother (2020)
- Top 70 Companies for Executive Women, National Association for Female Executives (2020)
- Most Powerful Women in Banking and Finance, American Banker (2020)
- Best Finance Companies for Women, Fairygodboss (2020)
- Board Diversity Award, DirectWomen (2019)
Important Legal Disclosures and Information
The content in PNC’s CSR Reports and Newsletters is accurate as of the date of each such report or newsletter. Any updates or changes to these reports and newsletters will be reflected in the online version of such report or newsletter, which can be found at www.pnc.com/csr. Our CSR Reports and Newsletters should be read in conjunction with PNC’s 2019 Annual Report and 2020 Proxy Statement, both of which contain additional information about our company. Our CSR Reports and Newsletters use certain terms, including those that the GRI sustainability reporting guidelines refer to as “Material topics,” to reflect the issues of greatest importance to PNC and our stakeholders. Used in this context, these terms should not be confused with the terms “material” or “materiality,” as defined by or construed in accordance with securities law, or as used in the context of financial statements and financial reporting. Furthermore, any forward-looking statements contained in our CSR Reports and Newsletters should not be unduly relied upon, as actual results could differ materially from expectations. For more information about such statements, please refer to the “Forward-Looking Statements” and “Risk Factors” sections of our Form 10-K in PNC’s Annual Report for the year ended December 31, 2019, as updated or supplemented by our subsequent filings with the Securities and Exchange Commission, which can be found at www.pnc.com/investorrelations.
This material does not constitute an offer or solicitation in any jurisdiction where or to whom it would be unauthorized or unlawful to do so.
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