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CSR Scorecard
The 2017 scorecard highlights progress we have made from 2016 to 2017 and our goals for 2018 and beyond.
See the scores in each of areas below.
Bank Responsibly
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| BANK RESPONSIBLY | GOVERNANCE | |||
| Percent of Board of Directors, women | 31% | 36% | At least 30% of PNC's Board of Directors will becomprised of women | |
| Percent racial/ethnic diversity on Board of Directors | 15% | 14% | Maintain or improve racial/ethnic diversity on Board of Directors year-over-year | |
| SUSTAINABLE FINANCE | ||||
| Sustainable financing | $6 billion+ | $10 billion+ | Year-over-year increase | |
| Responsible investing assets under management | $2 billion | $2.1 billion | Year-over-year increase | |
| ETHICAL CONDUCT | ||||
| Percent of employees (both part-time and full-time) completing mandatory annual ethics training | 100% | 100% | 100% completion rate each year by all part- and full-time employees |
|
| Prospective clients subject to enhanced ESG due diligence | 7 | 21 | ||
| Existing clients subject to enhanced ESG due diligence | 125 | 172 | ||
| SUSTAINABLE OPERATIONS | ||||
| Scope 1 and 2 CO2 emissions | -30% | -37% | 75% reduction by 2035, compared to a 2009 baseline | |
| Energy consumption | -28% | -32% | 75% reduction by 2035, compared to a 2009 baseline | |
| Water consumption | -23% | -29% | 50% reduction by 2035, compared to a 2012 baseline | |
| LEED certified buildings | 289 | 291 | ||
| ENERGY STAR certifications | 155 | 205 | ||
| Internal paper consumption | -15% | -15% | Year-over-year decrease |
|
Build A Talent-Focused Culture
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| BUILD A TALENT-FOCUSED CUTLURE | ATTRACTING, DEVELOPING AND RETAINING A DIVERSE TEAM | |||
| Percent of workforce, women | 60.4% | 59.9% | ||
| Percent of people managers, women | 49.1%% | 49% | ||
| Percent of workforce, racial/ethnic minorities | 26.8% | 27.4% | ||
| Percent of people managers, racial/ethnic minorities | 18.8% | 20% | ||
| EMPLOYEE ENGAGEMENT AND WELLNESS | ||||
| 401(k) plan participation | 88% | 90% | ||
| Total Health Savings Account funds committed | $16.7 million+ | $17.8 million+ | ||
| Cost of pension benefits | $102 million | $160 million* | 100% of part- and full-time employees will complete annual ethics training |
|
| Percent of eligible PNC employees who are members of Employee Business Resource Groups | 28% | 30% | ||
| Number of chapters across PNC’s 10 Employee Business Resource Groups | 64 | 68 | ||
| Change in employee Net Promoter Score | 9 point increase year-over-year | 7 point increase year-over-year | ||
| Total employee training hours | 3.2 million hours | 3 million hours | ||
* $57 million due to one-time investment of $1,500 per employee related to 2017 tax reform
Strengthen Our Communities
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| STRENGTHEN OUR COMMUNITIES | COMMUNITY ENGAGEMENT | |||
| Philanthropic giving | $72.7 million | $72.1 million | Increase by $1 million each year, using 2017 as a baseline | |
| Annual Grow Up Great® employee volunteer hours | 79,271 hours | 88,600 hours | Year-over-year increase | |
| COMMUNITY DEVELOPMENT BANKING | ||||
| Participation in PNC financial education programs | 175,000+ participants | 276,000+ participants | Year-over-year increase | |
| Value of loans and investments that support low- and moderate-income communities | $2.3 billion+ | $2.9 billion+ | Year-over-year increase | |
| Microlending to small businesses | $210 million+ | $220 million+ |
|
|
| Small business loans | $948 million | $1.2 billion | ||
| SUPPLIER DIVERSITY | ||||
| Percent of eligible spend going to small, diverse and disadvantaged-owned business enterprises* | 15% | 15.5% | ||
* Tier 1 and Tier 2 suppliers
Deliver An Exceptional Client Experience
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| DELIVER AN EXCEPTIONAL CLIENT EXPERIENCE | CUSTOMER RELATIONS | |||
| Customers and prospects surveyed | 505,314 customers | 577,071 customers | ||
| Average hold time for calls to PNC Customer Care | 76 seconds | 39 seconds | Year-over-year decrease | |
| Client questions addressed on first Customer Care call | 65.1% | 64.4% | Year-over-year increase | |
| Average response time to customer questions asked through PNC's social media channels | 22 minutes | 16 minutes | 15 minutes | |
| Total bankers certified as Women's Business Advocates | 1,888 | 1,629 | Year-over-year increase | |
| INNOVATION | ||||
| Percent of customers who use non-branch channels for the majority of their transactions | 60% | 63% |
|
|
| Branches converted to alternative models of banking | 526 | 512 | 2/3 of branch network by 2021 | |
Recognized for our Efforts
Corporate Awards & Recongition
High-Performance Franchise
- World's Most Admired Companies, FORTUNE magazine (2018)
- 100 Most Sustainable Companies, Barron’s (2018)
- Most Admired for HR, Human Resource Executive magazine (2018)
- J.D. Power 2017 National Bank Satisfaction StudySM (First-Place Ranking)
- Forbes Global 2000, Forbes magazine (2017)
Employer of Choice
- Great Workplace Award for Employee Engagement, Gallup (2017)
- 50 Happiest Companies in America, CareerBliss (2017)
Diversity & Inclusion
- A. Leon Higginbotham Corporate Leadership Award, The Lawyers’ Committee For Civil Rights Under Law (2018)
- 50 Best Companies for Diversity for 2018, BLACK ENTERPRISE (2018)
- Best Companies to Work for Women, WOMEN'S CHOICE AWARD® (2018)
- Best Companies to Work for Multicultural Women, WOMEN'S CHOICE AWARD® (2018)
- Top Financial Companies, Professional Woman’s magazine (2018)
- Top 1000 Company Worldwide for Millennial Women, Mogul (2018)
- 50 Best Places to Work for New Dads, Fatherly (2018)
- Financial Services Gender-Equality Index (BFGEI), Bloomberg (2018)
- Top 50 Employers, CAREERS & the disABLED magazine (2018)
- Best Places to Work for LGBT Equality, Human Rights Campaign (2018)
- 2018 Best-of-the-Best Corporation for Inclusion, National LGBT Chamber of Commerce/National Business Inclusion Consortium (2018)
- Top LGBT Friendly, Black EOE Journal (BEOEJ) (2018)
- Top Employer, Black EOE Journal (BEOEJ) (2018)
- Top Supplier Diversity Programs, Black EOE Journal (BEOEJ) (2018)
- Top Financial/Banking Companies, Hispanic Network magazine (2018)
- Best Places for Women & Diverse Managers to Work, Diversity MBA Magazine's 50 Out Front Companies for Diversity Leadership (2017)
- Top 50 Companies for Executive Women, National Association for Female Executives (2017)
- Top Diversity Employer, Professional Woman's Magazine (2017)
- The Most Powerful Women in Banking, American Banker (2017)
- Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2017)
- 100 Best Companies for Working Mothers, Working Mother magazine (2017)
- Top Corporation for Disability-Owned Businesses, US Business Leadership Network (2017)
- Diversity Leader Award, Diversity Journal (2017)
Military & Veteran Support
- Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2018)
- 2017 Best Corporations for Veterans Business Enterprises, National Veteran Owned Business Association (2017)
- Sponsor of the Year, Guardian Angels Medical Service Dogs, Inc. (2017)
- Employee Business Resource Group Exemplar Award, Vibrant Pittsburgh (2017)
- Spotlight Impact Award, PRISM (2017)
Community
- Outstanding Community Reinvestment Act Rating
- Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
- Corporate Citizenship Award, Pittsburgh Business Times (2017)
Environmental
- Leader in Climate Disclosure, Carbon Disclosure Project (2017)
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