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Focusing on Customers Defines our Business

We're committed to providing a high quality of service to all customers, no matter the channel.

 

Download 2016 Corporate Social Responsibility Report
  • Customer Service
    The Experience Matters
    We hold a shared vision that guides all PNC employees to work together to deliver the best possible customer experience.
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  • Integrity
    Serving Diverse Customers
    We're committed to serving our increasingly diverse customers, including those with physical disabilities and language barriers.
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  • Advocacy
    Supporting Female Business Owners
    PNC offers bankers proprietary training to better understand the opportunities and challenges that female financial decision makers face.
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  • ADVOCACY
    Serving Veterans
    We are proudly committed to serving veterans in the communities we serve.
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  • Security & Protection
    Customer Privacy
    To earn the trust of increasingly discerning customers, we continue to invest in systems to detect, deter and prevent unauthorized access to customer information.
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  • Innovation
    Advancing Technology
    To best address changes in technology and consumer preferences, we're advancing innovation across our businesses, customer interactions and the communities where we operate.
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  • Customer Service
    Leveraging Social Media
    Our dedicated Social Media Customer Care team monitors and quickly responds to inquiries on PNC's corporate channels.
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  • Integrity
    Responsible Lending & Mortgage Practices
    We are committed to understanding our customers, including providing the products and services that best meet their individual needs.
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  • Building Trust
    Fair Design & Sales
    We ensure that the development and sales of our products and services comply with all laws and regulations, including fair lending and anti-
    discrimination laws.
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