Serving our Diverse Customers

PNC provides a wide range of services to non-English speaking customers, including:

  • Customer service with interpretation services available in more than 240 languages 
  • Bilingual employees at key branch locations who meet the needs of our diverse segment customers
  • Various resources in Spanish, including educational materials, a designated Customer Care Center line, 1-866-HOLA-PNC, and webpages in Spanish, including pnc.com/espanol
  • ATMs featuring languages such as Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Vietnamese
  • Customized webpages developed for Polish, Chinese, Korean, Asian Indian and LGBTQ customers

Financial Education for Spanish-Speaking Customers

Over the past two years, PNC has launched Spanish versions of two of its websites that help users explore the fundamentals of money and credit management. These sites complement PNC’s Spanish-language financial education workshops on budgeting, borrowing and first-time home-buying, among other topics, and are important tools that help serve PNC’s Spanish-speaking customers.

  • Fundamentos de la Administración del Dinero is a translation of PNC’s Foundations of Money Management, which is used primarily as a prerequisite for potential customers who do not qualify for a traditional checking account. The 90-minute course, which can also be taken by anyone who simply wants to learn more about money management, budgeting and banking, is accessible to Spanish-speaking users and can be found at es.pncfoundations.com
  • Fundamentos del Buen Crédito is a translation of PNCHealthyCredit.com, where users can learn more about how to use credit and debt wisely. As the health of a consumer’s credit can be important in his or her ability to achieve big financial goals, the site features topics such as how to establish a credit history and how to build positive credit skills. The site can be found at es.pnchealthycredit.com

240+

Languages Available

through our customer service interpretation services


Someday Starts Today
2017 Corporate Social Responsibility

Summary of Our Efforts »

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Recognized for our Efforts

Corporate Awards & Recognition

High-Performance Franchise

  • World's Most Admired Companies, FORTUNE magazine (2018)
  • 100 Most Sustainable Companies, Barron’s (2018)
  • J.D. Power 2017 National Bank Satisfaction StudySM (First-Place Ranking)
  • Forbes Global 2000, Forbes magazine (2017)

Employer of Choice

  • Top 50 Employers, CAREERS & the disABLED magazine (2018)
  • Great Workplace Award, Gallup (2017)
  • 50 Happiest Companies in America, CareerBliss (2017)

Diversity & Inclusion

  • Bloomberg Financial Gender Equality Index (2018)
  • Top Financial Companies, Professional Woman’s magazine (2018)
  • The Most Powerful Women in Banking, American Banker (2017)
  • Best Places to Work for LGBTQ Equality, Human Rights Campaign (2017)
  • Top 50 Companies for Executive Women, National Association for Female Executives (2017)
  • America’s 2017 “Best-of-the-Best” Corporations for Inclusion, National Gay & Lesbian Chamber of Commerce (NGLCC) (2017)
  • 100 Best Companies for Working Mothers, Working Mother magazine (2017)
  • Top Diversity Employer 2017, Professional Woman’s magazine (2017)
  • Best Places for Women & Diverse Managers to Work, Diversity MBA Magazine's 50 Out Front Companies for Diversity Leadership (2017)
  • Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2017)
  • Top Corporation for Disability-Owned Businesses, US Business Leadership Network (2017)

Military & Veteran Support

  • 2017 Best Corporations for Veterans Business Enterprises, National Veteran Owned Business Association (2017)
  • Sponsor of the Year, Guardian Angels Medical Service Dogs, Inc. (2017)
  • Employee Business Resource Group Exemplar Award, Vibrant Pittsburgh (2017)
  • Spotlight Impact Award, PRISM (2017)

Community

  • Outstanding Community Reinvestment Act Rating 
  • Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
  • Corporate Citizenship Award, Pittsburgh Business Times (2017)

Environmental

  • Leader in Climate Disclosure, Carbon Disclosure Project (2017)