Diverse Customers

As the demographics of the United States and PNC's markets shift, we're making every effort to get to know our diverse customer base and deliver solutions and services to ensure that we are meeting their needs ⁠— at every stage of life. To keep up with those changes, our Diverse Growth Segments team shares marketplace and cultural data and competitive intelligence with internal and external partners, making sure we apply the insights to everything we offer — from customer experiences to product innovation.

Serving Non-English Speaking Customers

PNC provides a wide range of services to non-English speaking customers, including:

  • Customer service with interpretation services available in more than 240 languages
  • Bilingual employees at key branch locations who meet the needs of our diverse segment customers
  • Various resources in Spanish, including educational materials, a designated Customer Care Center line, 1-866-HOLA-PNC, and webpages in Spanish, including pnc.com/espanol
  • ATMs featuring languages such as Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Vietnamese
  • Customized webpages developed for Polish, Chinese, Korean, Asian Indian and LGBTQ+ customers.

Financial Education for Spanish-Speaking Customers

PNC has Spanish versions of two of its websites that help users explore the fundamentals of money and credit management. These sites complement PNC’s Spanish-language financial education workshops on budgeting, borrowing and first-time home-buying, among other topics, and are important tools that help serve PNC’s Spanish-speaking customers.

  • Fundamentos de la Administración del Dinero is a translation of PNC’s Foundations of Money Management, which is used primarily as a prerequisite for potential customers who do not qualify for a traditional checking account. The 90-minute course, which can also be taken by anyone who simply wants to learn more about money management, budgeting and banking, is accessible to Spanish-speaking users and can be found at es.pncfoundations.com.
  • Fundamentos del Buen Crédito is a translation of PNCHealthyCredit.com, where users can learn more about how to use credit and debt wisely. As the health of a consumer’s credit can be important in his or her ability to achieve big financial goals, the site features topics such as how to establish a credit history and how to build positive credit skills. The site can be found at es.pnchealthycredit.com.

Information about PNC's financial education resources for all customers can be found at www.pnc.com/financialeducation.

Customers with a Disability

As part of our commitment to deliver an exceptional customer experience, we offer a variety of products and services to make banking easier, safer and more convenient for all customers, including those with disabilities.  

To best serve those with a disability, we are focused on:

  • Better understanding their needs 
  • Working with them to ensure that our products and services are provided in ways that meet their needs
  • Reviewing our processes for making accommodations so we can constantly improve how we deliver our products and services

Planning for the Modern Family

In the U.S. the number of non-traditional family structures continues to grow. More than 10 years ago, three PNC employees embraced our corporate value of Diversity & Inclusion and established the Planning for the Modern Family National Practice Group. The practice group addresses the unique financial planning needs of customers who do not identify as a traditional married couple with children.

Members of the group are highly credentialed wealth strategists who not only work with their clients, but also volunteer their time and share their expertise with our communities and the news media, which helps keep the needs of modern families front and center.  

The practice group also serves as a go-to resource for our employees.


240+

languages available
through our customer service interpretation services

Recognized for our Efforts

Corporate Awards & Recognition

    Reputation

    • Most Powerful Women in Banking, American Banker (2021)
    • Best Overall Bank for Students, Money.com, (2021-2022)
    • Best Private Banks, Global Finance World (2022)
    • No. 3 Paycheck Protection Program Lender in U.S. (2021)
    • U.S. Best Bank, Euromoney Awards for Excellence (2020)

    Corporate Responsibility

    Our Communities & Responsible Business Practices

    • Outstanding Community Reinvestment Act rating in every evaluation since the law was enacted in 1977
    • 100 Most Sustainable Companies, Barron’s (2022)
    • America’s Most Responsible Companies, Newsweek (2021)

    Our Commitment to Diversity & Inclusion

    Accessibility

    • 100% Score on Disability Equality Index® (DEI®) Best Places to Work™ (2021)
    • Top 50 Employers, Equal Opportunity Magazine (2021)
    • Top 50 Employers, CAREERS & the disABLED Magazine (2021)

    LGBTQ+

    • Best Places to Work for LGBTQ+ Equality, Human Rights Campaign, for 10 consecutive years (2022)
    • Top LGBTQ+ Friendly, Black EOE Journal (2021)
    • Best-of-the-Best Corporation for Inclusion, National Gay & Lesbian Chamber of Commerce and National Business Inclusion Consortium, (2021)

    Veterans

    • Best of the Best Top Veteran-Friendly Companies, Top Veteran-Friendly Supplier Diversity Programs, U.S. Veterans Magazine (2021)

    Women

    • Gender-Equality Index, Bloomberg (2022)
    • Top Companies for Executive Women, Best Companies for Multicultural Women, Best Companies for Working Mothers, Seramount (2021)
    • 50 Out Front: Best Places to Work for Women & Diverse Managers, Diversity MBA Magazine (2021)
    • Top 70 Companies for Executive Women, National Association for Female Executives (2021)
    • Best Finance Companies for Women, Fairygodboss (2021)