Serving our Diverse Customers

PNC is committed to serving its increasingly diverse customer base, including those with physical disabilities and language barriers.

We offer a variety of language services to our customers:

  • Customer interpretation services in more than 240 languages
  • 1-866-HOLA-PNC: Our dedicated Spanish language customer service team
  • Bilingual and multilingual branch personnel in key locations
  • ATMs in languages such as Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Vietnamese
  • Spanish-language financial education seminars on the foundations of money management, budgeting, borrowing and first-time home buying

Financial Education for Spanish-Speaking Customers

In 2016, PNC’s Multicultural Marketing, Financial Education and Community Development Banking teams launched Fundamentos de la Administración del Dinero. This Spanish version of PNC’s Foundations of Money Management, used primarily as a prerequisite for potential customers who do not qualify for a traditional checking account but who would like to open a Foundations checking account, was created to help our Spanish-speaking customers improve their financial literacy and wellness.

The course also can be taken by existing customers who simply want to learn more about money management.

The Spanish version broadens the potential reach of this program and helps Hispanic customers with a Spanish-language preference to achieve financial well-being

- Carrie Ann Quintana, PNC Vice President, Multicultural Marketing

The approximately 90-minute online course is optimized for desktop and laptop browsers and is compatible with mobile devices.

240+

Languages Available

through our customer service interpretation services


Together, We Prosper
2016 Corporate Social Responsibility

Summary of Our Efforts »
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Recognized for our Efforts

Corporate Awards & Recognition

High-Performance Franchise

  • Most Admired Companies (superregional banks), Fortune (2017)
  • Fortune 200 company (2016)

Diversity & Inclusion

  • "Best-of-the-Best" Top 30 Corporations for Inclusion, National Gay & Lesbian Chamber of Commerce/National Business Inclusion Consortium (2016)
  • One of the Best Places to Work for LGBT Equality, Human Rights Campaign (2016)
  • Top 50 Companies for Executive Women, National Association for Female Executives (2016)
  • Diversity Leader Award, Profiles in Diversity Journal (2015)
  • Top 10 Regional Companies for Diversity, DiversityInc (2016)
  • Top 25 U.S. ERG & Diversity Councils, Association of Diversity Councils (2015)
  • Top 50 Employers, CAREERS & disABLED (2015)

Employer of Choice

  • Great Workplace Award for Employee Engagement, Gallup (2016)
  • 100 Best Companies for Working Mothers, Working Mother (2016)
  • 2020 Women on Boards Winning "W" Company, 2020 Women on Boards (2015)
  • Best Employers for Healthy Lifestyles®, National Business Group on Health® (2015)

Military & Veteran Support

  • Top 100 Military-Friendly Companies, G.I. Jobs (2016)
  • Top Veteran-Friendly Companies, U.S. Veterans (2016)
  • Top 25 Military-Friendly Supplier Diversity Programs, National Association for Veteran-Owned Businesses (2016)

Community

  • Community Reinvestment Award, Excellence in Cross-Sector Community & Collaboration Development for PNC’s Grow Up Great Early Education Initiative (2014)
  • U.S. Chamber of Commerce Foundation Corporate Citizenship Awards, Best Commitment to Education (2014)
  • Outstanding CRA Rating

Environmental

  • Net-Zero Energy Certification (PNC's net-zero energy branch in Fort Lauderdale, Fla.), International Living Future Institute (2016)
  • Game Changer Award for Project Finance Innovation, Canadian Solar Industries Association (2016)
  • Leader in Climate Disclosure, Carbon Disclosure Project (2015)