Business Continuity

PNC is committed to protecting the health and safety of its employees, contractors, customers and third parties, and to safeguarding the company’s products and services through business continuity, disaster recovery and crisis-management planning.

PNC is committed to protecting the health and safety of its employees, contractors, customers and third parties, and to safeguarding the company’s products and services through business continuity, disaster recovery and crisis-management planning.

It provides a framework for building organizational resiliency and recovery capabilities that enable PNC to safeguard the interests of key stakeholders, as well as the company’s brand, reputation and business. In addition to identifying and mitigating internal and external business disruptions, this program was designed to facilitate an efficient recovery of PNC’s facilities, employee work, third parties and technology in the event of a disruption.

The governance structure of PNC’s business continuity program integrates a top-down direction and governance model through established risk committees, executive management, and clearly defined accountabilities and succession planning across PNC’s business units and staff functions. This includes direct engagement of the Board of Directors, executive management and PNC management and staff, as appropriate. Furthermore, a Business Continuity Steering Committee, comprised of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.

PNC’s Business Continuity Program also has established a crisis-management strategy that encompasses crisis teams, crisis plans and standardized processes.

A key component of this strategy involves close coordination with various agencies, authorities and organizations that also have an important role in responding to natural disasters, political unrest, cyber-attacks and other incidents that carry potential risks to the company.

To ensure the success of this strategy and our larger business continuity program, we regularly track our progress in minimizing the impact of internal and external crises. In addition to evaluating our threats, including those related to employee health, technical failures and natural disasters, we analyze historical impacts, including loss of technology, third parties, facilities and human capital. Such tracking allows us to identify trends and create processes to address future threats more efficiently.

2017 Business Continuity

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Business Continuity Steering Committee

Our Business Continuity Steering Committee, comprised of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.


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2017 Corporate Social Responsibility

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Recognized for our Efforts

Corporate Awards & Recognition

High-Performance Franchise

  • World's Most Admired Companies, FORTUNE magazine (2018)
  • 100 Most Sustainable Companies, Barron’s (2018)
  • J.D. Power 2017 National Bank Satisfaction StudySM (First-Place Ranking)
  • Forbes Global 2000, Forbes magazine (2017)

Employer of Choice

  • Top 50 Employers, CAREERS & the disABLED magazine (2018)
  • Great Workplace Award, Gallup (2017)
  • 50 Happiest Companies in America, CareerBliss (2017)

Diversity & Inclusion

  • Bloomberg Financial Gender Equality Index (2018)
  • Top Financial Companies, Professional Woman’s magazine (2018)
  • The Most Powerful Women in Banking, American Banker (2017)
  • Best Places to Work for LGBTQ Equality, Human Rights Campaign (2017)
  • Top 50 Companies for Executive Women, National Association for Female Executives (2017)
  • America’s 2017 “Best-of-the-Best” Corporations for Inclusion, National Gay & Lesbian Chamber of Commerce (NGLCC) (2017)
  • 100 Best Companies for Working Mothers, Working Mother magazine (2017)
  • Top Diversity Employer 2017, Professional Woman’s magazine (2017)
  • Best Places for Women & Diverse Managers to Work, Diversity MBA Magazine's 50 Out Front Companies for Diversity Leadership (2017)
  • Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2017)
  • Top Corporation for Disability-Owned Businesses, US Business Leadership Network (2017)

Military & Veteran Support

  • 2017 Best Corporations for Veterans Business Enterprises, National Veteran Owned Business Association (2017)
  • Sponsor of the Year, Guardian Angels Medical Service Dogs, Inc. (2017)
  • Employee Business Resource Group Exemplar Award, Vibrant Pittsburgh (2017)
  • Spotlight Impact Award, PRISM (2017)

Community

  • Outstanding Community Reinvestment Act Rating 
  • Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
  • Corporate Citizenship Award, Pittsburgh Business Times (2017)

Environmental

  • Leader in Climate Disclosure, Carbon Disclosure Project (2017)