PNC is committed to protecting the health and safety of its employees, contractors, customers and third parties, and to safeguarding the company’s products and services through business continuity, disaster recovery and crisis-management planning.
In support of this commitment, PNC’s Business Continuity Management program is responsible for identifying potential threats to the company, as well as the impacts of those threats.
It provides a framework for building organizational resiliency and recovery capabilities that enable PNC to safeguard the interests of key stakeholders, as well as the company’s brand, reputation and business. In addition to identifying and mitigating internal and external business disruptions, this program was designed to facilitate an efficient recovery of PNC’s facilities, employee work, third parties and technology in the event of a disruption.
The governance structure of PNC’s business continuity program integrates a top-down direction and governance model through established risk committees, executive management, and clearly defined accountabilities and succession planning across PNC’s business units and staff functions. This includes direct engagement of the Board of Directors, executive management and PNC management and staff, as appropriate. Furthermore, a Business Continuity Steering Committee, comprised of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.
PNC’s Business Continuity Program also has established a crisis-management strategy that encompasses crisis teams, crisis plans and standardized processes.
A key component of this strategy involves close coordination with various agencies, authorities and organizations that also have an important role in responding to natural disasters, political unrest, cyber-attacks and other incidents that carry potential risks to the company.
To ensure the success of this strategy and our larger business continuity program, we regularly track our progress in minimizing the impact of internal and external crises. In addition to evaluating our threats, including those related to employee health, technical failures and natural disasters, we analyze historical impacts, including loss of technology, third parties, facilities and human capital. Such tracking allows us to identify trends and create processes to address future threats more efficiently.
Our Business Continuity Steering Committee, comprised of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.
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