Business Continuity

PNC is committed to protecting the health and safety of its employees, contractors, customers and third parties, as well as safeguarding the ongoing availability of PNC products and services. This is accomplished through effective business continuity, disaster recovery and crisis management planning.

In support of this commitment, PNC’s Business Continuity Management Program is responsible for identifying potential threats to the company, as well as the impacts of those threats. It provides a framework for building organizational resiliency and recovery capabilities that enable PNC to safeguard the interests of key stakeholders, as well as the company’s brand, reputation and business. In addition to identifying and mitigating internal and external business disruptions, this program was designed to facilitate an efficient recovery of PNC’s facilities, employee work, third parties and technology in the event of a disruption.

The governance structure of PNC’s Business Continuity Management Program integrates a top-down direction and governance model through established risk committees, executive management, and clearly defined accountabilities and succession planning across PNC’s business units and staff functions. This includes direct engagement of the board of directors, executive management and PNC management and staff, as appropriate. Furthermore, a Business Continuity Steering Committee, composed of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.

PNC’s Business Continuity Management Program also has established a crisis-management strategy that encompasses crisis teams and plans, as well as standardized processes. A key component of this strategy involves close coordination with agencies, authorities and organizations that have an important role in responding to natural disasters, political unrest, cyber attacks and other incidents that carry potential risks to the company.

To ensure the success of this strategy and our larger business continuity program, we regularly track our progress in minimizing the impact of internal and external crises. In addition to evaluating our threats, including those related to employee health, technical failures and natural disasters, we analyze historical impacts, including loss of technology, third parties, facilities and human capital. Such tracking allows us to identify trends and create processes to address future threats more efficiently.

Download Business Continuity Program Document

Business Continuity Committee

Our Business Continuity Steering Committee, composed of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.

Recognized for our Efforts

Corporate Awards & Recognition


  • Most Trusted Bank, Best Mortgage Lender Overall, Bankrate (2023)
  • Best Private Bank for New Customer Segments, Best Private Bank for Business Owners, Global Finance Awards (2023)
  • Overall Leader in Cyber-Trust in Banking Scorecard and a Leader in Consumer Privacy category, Javelin Strategy & Research (2022)
  • U.S. Best Super-Regional Bank, Euromoney Awards for Excellence (2022)
  • Most Powerful Women in Banking, American Banker (2022)
  • Best Overall Bank for Students,, (2021-2023)

Corporate Responsibility

Our Communities & Responsible Business Practices

  • Outstanding Community Reinvestment Act rating in every evaluation since the law was enacted in 1977
  • America's Most JUST Companies (JUST 100), JUST Capital and CNBC (2023)
  • 100 Most Sustainable Companies, Barron’s (2022)

Our Commitment to Diversity & Inclusion

  • Gender-Equality Index, Bloomberg (2023)
  • 100 Best Companies, Top Companies for Executive Women, Best Companies for Multicultural Women, Best Companies for Dads, Seramount (2022)
  • Best Places to Work for LGBTQ+ Equality, Human Rights Campaign, for 10 consecutive years (2022)
  • 50 Out Front: Best Places to Work for Women & Diverse Managers, Diversity MBA Magazine (2022)
  • 100% Score on Disability Equality Index®(DEI®) Best Places to Work™ (2022)
  • Top 50 Employers, Equal Opportunity Magazine (2022)
  • Most Influential Black Executives in Corporate America, Savoy Magazine (2022)
  • Best Finance Companies for Women, Fairygodboss (2022)
  • Top LGBTQ+ Friendly, Black EOE Journal (2022)
  • Best-of-the-Best Corporation for Inclusion, National Gay & Lesbian Chamber of Commerce and National Business Inclusion Consortium, (2022)
  • Best of the Best Top Veteran-Friendly Companies, Top Veteran-Friendly Supplier Diversity Programs, U.S. Veterans Magazine (2022)