Business Continuity

PNC is committed to protecting the health and safety of its employees, contractors, customers and third parties, as well as safeguarding the ongoing availability of PNC products and services. This is accomplished through effective business continuity, disaster recovery and crisis management planning.

In support of this commitment, PNC’s Business Continuity Management Program is responsible for identifying potential threats to the company, as well as the impacts of those threats. It provides a framework for building organizational resiliency and recovery capabilities that enable PNC to safeguard the interests of key stakeholders, as well as the company’s brand, reputation and business. In addition to identifying and mitigating internal and external business disruptions, this program was designed to facilitate an efficient recovery of PNC’s facilities, employee work, third parties and technology in the event of a disruption.

The governance structure of PNC’s Business Continuity Management Program integrates a top-down direction and governance model through established risk committees, executive management, and clearly defined accountabilities and succession planning across PNC’s business units and staff functions. This includes direct engagement of the board of directors, executive management and PNC management and staff, as appropriate. Furthermore, a Business Continuity Steering Committee, composed of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.

PNC’s Business Continuity Management Program also has established a crisis-management strategy that encompasses crisis teams and plans, as well as standardized processes. A key component of this strategy involves close coordination with agencies, authorities and organizations that have an important role in responding to natural disasters, political unrest, cyber attacks and other incidents that carry potential risks to the company.

To ensure the success of this strategy and our larger business continuity program, we regularly track our progress in minimizing the impact of internal and external crises. In addition to evaluating our threats, including those related to employee health, technical failures and natural disasters, we analyze historical impacts, including loss of technology, third parties, facilities and human capital. Such tracking allows us to identify trends and create processes to address future threats more efficiently.

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2018 Corporate Social Responsibility

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Download Business Continuity Program Document

Business Continuity Committee

Our Business Continuity Steering Committee, composed of functional leaders across the organization, facilitates the ongoing review, prioritization and execution of business continuity strategies and initiatives.

Recognized for our Efforts

Corporate Awards & Recognition

Employer of Choice

  • 50 Most Engaged Workplaces™, Achievers (2018)
  • Most Admired for HR, Human Resource Executive magazine (2018)
  • 50 Happiest Companies in America, CareerBliss (2018)

Diversity & Inclusion

  • 2019 Employer of the Year, Disability:IN (2019)
  • Best Finance Companies for Women, Fairygodboss (2019)
  • Gender-Equality Index (BFGEI), Bloomberg (2019)
  • Best Places to Work for LGBTQ Equality, Human Rights Campaign (2019)
  • A. Leon Higginbotham Corporate Leadership Award, National Lawyers' Committee for Civil Rights (2018)
  • Top 50 Employers, CAREERS & the disABLED magazine (2020)
  • Top 70 Companies for Executive Women, National Association for Female Executives (2019)
  • 100% Score on the 2019 Disability Equality Index® (DEI®) Best Places to Work™
  • The Most Powerful Women in Banking and Finance, American Banker (2018)
  • 50 Best Companies for Diversity, Black Enterprise magazine (2018)
  • Best Companies to work for Women, WOMEN'S CHOICE AWARD® (2019)
  • Top Financial Companies, Professional Woman’s magazine (2019)
  • 2019 "Best-of-the-Best" Corporation for Inclusion, National Gay & Lesbian Chamber of Commerce (NGLCC) and National Business Inclusion Consortium (NBIC) (2019)
  • Best Companies for Dads, Working Mother magazine (2018)
  • 50 Best Places to Work for New Dads, Fatherly (2018)
  • Top Supplier Diversity Programs, Black EOE Journal (2019)
  • Top Employer, Black EOE Journal (2019)
  • Top LGBTQ+ Friendly, Black EOE Journal (2019)
  • 50 Out Front: Best Places to work for Women & Diverse Managers, DiversityMBA Magazine (2019)
  • Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2018)
  • Top Financial/Banking Companies, Hispanic Network magazine (2018)
  • Top 1000 Company Worldwide for Millennial Women, Mogul (2018)
  • Best Companies to work for Multicultural Women, WOMEN'S CHOICE AWARD® (2019)

Military & Veteran Support

  • Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2019)
  • Top Veteran Friendly Supplier Diversity Programs, U.S. Veterans magazine (2019)

Community Investments

  • Outstanding Community Reinvestment Act Rating
  • Silver Halo Award, Engage for Good (2018)
  • Laurie D. Zelon Pro Bono Award, Pro Bono Institute (2018)
  • Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
  • Corporate Citizenship Award, Pittsburgh Business Times (2017)

Environmental Sustainability

  • 100 Most Sustainable Companies, Barron’s (2018)
  • Leader in Climate Disclosure, Carbon Disclosure Project (2017)