Our success largely depends on strong relationships with our stakeholders. To develop and maintain these relationships, we must build trust and engage in two-way communication with our stakeholder groups. We must be transparent in our words and actions and actively listen and respond to their questions and concerns.
The tables below provide a few examples of how PNC communicates with, receives feedback from and responds to stakeholders. In addition to actively communicating with our stakeholders, we regularly monitor PNC and financial industry media coverage and social media conversations and track the overall health of our brand, all of which allows us to better gauge PNC’s reputation and visibility in the regions where we operate.
2020 Corporate Responsibility
Channels and Frequency
Key Topics and Concerns
Response to Topics and Concerns
Channels and Frequency
Key Topics and Concerns Raised
Response to Topics and Concerns
Channels and Frequency
Key Topics and Concerns
Response to Topics and Concerns
Channels and Frequency
Key Topics and Concerns Raised
Response to Topics and Concerns
PNC regularly and proactively communicates and facilitates a clear understanding of the company’s strategic direction and resulting financial performance. We seek to understand and address our shareholders’ interests and concerns in a timely manner through our public written and verbal shareholder communication channels.
Channels and Frequency
Key Topics and Concerns
Response to Topics and Concerns
Channels and Frequency
Key Topics and Concerns
Response to Topics and Concerns
Channels and Frequency
Key Topics and Concerns
Response to Topics and Concerns
In alignment with our commitment to strengthen our communities and better support our employees and customers, PNC holds a governance position in, and/or provides funding to, various industry groups and coalitions, including:
While the nature of our engagement varies by organization, PNC strategically supports and affiliates itself with groups and coalitions that share a similar vision and set of values. As a company focused on diversity & inclusion, for example, we strongly believe in the Human Rights Campaign's (HRC) mission and joined the HRC's Business Coalition for Equality Act. This coalition consists of a group of leading U.S. employers that supports the Equality Act, federal legislation that would provide the same basic protections to members of the LGBTQ+ community as are provided to other protected groups under federal law.
Similarly, PNC's work with the U.S. Chamber of Commerce Corporate Citizenship Center, which helps businesses drive positive environmental and social impacts, reflects our commitment to addressing environmental, social and governance issues and opportunities. In 2018, PNC Accessibility Officer Greg Pollock participated in a panel on the importance of disability inclusion at the Corporate Citizenship Center's annual conference.
Our partnerships with these and other organizations are mutually-beneficial, as they leverage PNC's unique resources to help drive positive impact while introducing us to valuable connections and best practices.
PNC’s CSR Working Group includes more than 60 employees from across the bank whose roles directly support the company’s sustainability commitment. These employees represent Community Affairs, Legal, Investor Relations, Human Resources, Credit Portfolio Strategy, Responsible Investing, Women’s Business Development, Community Development Banking and Realty Services, among other lines of business and support functions. The CSR Working Group meets quarterly to discuss major ESG updates and to provide employees with an opportunity to showcase their respective work.
Not only does this approach foster engagement, but it facilitates cross-functional collaboration and promotes greater awareness of what is occurring across the organization.