In our 2015 Corporate Social Responsibility (CSR) report, you will read about who we are and what it means to be a Main Street bank. Specifically, this report, which covers the period of January 1, 2015 to December 31, 2015, is intended to provide clarity on what sets PNC apart from its competitors. From our Office of the Customer and commitment to data protection to our community development initiatives and approach to risk management, we organize our business around our customers and the communities we serve.
Our 2015 report was produced in accordance with the Global Reporting Initiative’s (GRI) G4 framework and includes disclosures that we have not addressed in previous reports. While some of these disclosures are addressed in the narrative, others can be found in the GRI index, which is located on pages 58 to 62. Also new in this report is a greater emphasis on PNC's priority issues, which were identified through our 2015 materiality analysis. These issues, specifically financial performance, customer relations, data privacy and protection, community engagement, and innovation, informed much of the report content and are discussed in terms of their significance to and impact on PNC’s stakeholders.
We greatly appreciate your interest in PNC’s commitment to social responsibility. Should you have any questions about our report, please email firstname.lastname@example.org.
The PNC business continuity program manages the organization's capabilities to provide services at any time, regardless of the event and impact. Prioritization of investments in people, process, technology and facilities are based on different types of events, business risk and criticality. Comprehensive testing continuously validates PNC's resiliency capabilities and an integrated governance model assures transparent management reporting.
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