A Successful 2019 in Review

We are pleased to provide a recap of 2019 results for Midland Loan Services, a PNC Real Estate business, as well as some of our strategic priorities for 2020. We are confident that the investments we’re making and our focus on delivering an exceptional client experience will allow us to continue to perform at the highest levels. We remain committed to supporting your business and customers.

Our industry continues to grow and evolve, and we recognize that your commercial real estate financial services needs are increasingly complex. Our goal is to provide you with innovative solutions, and modern technologies, to help grow your business. In 2020, Midland is making significant investments in both our personnel resources and the Enterprise!® Loan Management System. Additionally, last year Midland focused its efforts on treasury management solutions and hired a dedicated treasury management officer to help our clients manage costs, investments and risk.

We believe these investments in our people, technology and new services bring us one step closer to achieving our vision to be the leading third-party provider of servicing, asset management and technology solutions for the commercial real estate finance industry.

With a stable commercial real estate finance market in 2019, Midland achieved growth across its diversified commercial loan servicing, asset management and special servicing engagements. This resulted in record levels for our total servicing and special servicing portfolios.

2019 accomplishments include:[1]

  • Added new commercial loan servicing totaling approximately $91.1 billion in balances and more than 2,600 new loans.
  • Grew total loan servicing portfolio to $646.8 billion, a 12% increase year over year.
  • Increased named special servicing portfolio to $216.2 billion.
  • Selected as special servicer on 67 new securitized transactions with outstanding balances of approximately $38.5 billion. Midland also provided due diligence on 21 CMBS and Freddie Mac K-series transactions on behalf of subordinate investors.
  • Resolved or liquidated 52 specially serviced CMBS assets. Since 2005, Midland has resolved 3,350 specially serviced assets with more than $27.5 billion in net recoveries (representing approximately 85% of outstanding balances).
  • Increased the number of assets under management on Enterprise! and ended the year with $1.3 trillion in balances.

PNC Real Estate / Midland Loan Services ranks as the largest U.S. third-party commercial loan servicer with $631.9 billion in total loans serviced.[2]

PNC Bank had another successful year and continued to drive its expansion into new markets, including opening a second Solutions Center in Kansas City, Missouri, near where Midland is headquartered in Overland Park, Kansas.

With another successful year complete, we are looking ahead in 2020 and are prepared for a productive year. Please contact us to share the latest news from your organization and to discuss ways we can continue working together for success.

To learn how we can develop solutions to help you move your business forward, contact:


Important Legal Disclosures & Information

    1. As of December 31, 2019
    2. Mortgage Bankers Association's Year End 2019 Commercial/Multifamily Mortgage Servicer Rankings report for the combined portfolios of PNC Real Estate and Midland Loan Services (Derived by excluding Total Loans Held in Own Portfolio)

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