As a result of our enduring client relationships and the consistent efforts of our nearly 500 dedicated employees, Midland Loan Services, a PNC Real Estate business, had another successful year in 2018. We continued to serve our valued clients and borrower relationships. As always, we remain committed to supporting our clients' businesses and providing innovative solutions to meet their increasingly complex commercial real estate finance needs.
As many of you know, Steve Smith retired at the end of 2018 after a distinguished 26-year career with Midland. Tim Steward has succeeded Steve as Co-Head of Midland, along with Stacey Berger. To better address the opportunities and challenges of a dynamic business environment and position Midland to deliver exceptional client experiences, we’ve added new senior executives and reorganized our leadership team. Learn more about the depth and experience of the Midland Senior Leadership team.
The commercial real estate finance market remained positive in 2018. Our clients were successful in continuing to grow their portfolios, allowing Midland to achieve growth across our diversified businesses. Midland’s total servicing and special servicing portfolios increased to record levels, as well as the Enterprise!® Loan Management System assets under management. Our new business efforts helped to expand Midland’s commercial loan servicing, special servicing, asset management, construction loan administration services, single family residential rental and alternative ABS servicing portfolios.
We continued to focus on ways to improve responsiveness and enhance borrower satisfaction, for our institutional, specialty finance and alternative lender clients. We are actively working with CMBS issuers to develop improvements in the master and special servicing lender consents and approval processes, to improve the borrower experience.
2018 accomplishments include:1
- Added new commercial loan servicing totaling approximately $61.6 billion in balances and more than 5,000 new loans.
- Grew total loan servicing portfolio to $576 billion, a 9% increase year over year.
- Increased named special servicing portfolio to $197.1 billion.
- Selected as special servicer on 69 new securitized transactions with outstanding balances of approximately $44.2 billion. Midland also provided due diligence on 22 CMBS and Freddie Mac K-series transactions on behalf of subordinate investors.
- Resolved or liquidated 48 specially serviced CMBS assets. Since 2005, Midland has resolved 2,965 specially serviced assets with more than $26.3 billion in net recoveries (representing approximately 85% of outstanding balances).
- Increased the number of assets under management on Enterprise! and ended the year with $1.1 trillion in balances, an almost $111 billion increase from 2017.
- Maintained the industry’s highest rankings as a U.S. primary and master servicer from Standard & Poor’s, Morningstar and Fitch, and the highest rankings as a U.S. special servicer from Standard & Poor’s and Morningstar.2
Our PNC Real Estate Loan Referral Consultants team helps borrowers who have commercial real estate loans serviced by Midland to find alternative capital sources for refinancing through PNC Real Estate and other lenders. Since its inception in 2011, the consultants have referred approximately $2.7 billion of closed loans through this program.1
Midland is an integral line of business within PNC Real Estate, a leading national commercial and multifamily real estate lender. PNC Real Estate / Midland Loan Services maintains its ranking as the largest U.S. third party commercial loan servicer with $549.3 billion in total loans serviced.3
PNC Bank had another successful year and continued to drive its Main Street banking model. In 2018, the bank grew loans and deposits and added customers – all while continuing to focus on expense management and executing on strategic priorities.
Feedback
