Borrowers

We are committed to responding to borrowers' needs and providing superior customer service. Midland has a dedicated and specially trained team of customer service representatives available to respond to requests, no matter how complex the issue.

For information on common borrower issues, review our Frequently Asked Questions.

Midland Borrower Contact Information:

Telephone: 1-800-327-8083
(Borrower Services - 8:00 am to 5:00 pm CST)
Facsimile: 1-913-253-9001
Email: customer.service@midlandls.com


Send correspondence only to these addresses:

Regular Mail:
Midland Loan Services P.O. Box 25965
Shawnee Mission
KS 66225-5965

Overnight Mail:
Midland Loan Services10851 Mastin, Suite 300
Overland Park, KS 66210

Easy access to your loan information and on-line customer service are available through Borrower Insight®. This tool empowers you to access information about your loan directly. And customer service representatives can simultaneously view this information with you to resolve issues quickly.

Learn More:

FDIC Privacy Rights:

Midland provides commercial loan servicing for the Federal Deposit Insurance Corporation (FDIC).  Borrowers with loans controlled by FDIC Receiverships have certain privacy rights which are described in detail at http://www.fdic.gov/consumers/privacy/.

Important Legal Disclosures and Information

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions (including PNC Bank, National Association and its subsidiaries) to obtain, verify, and record information that identifies each person who establishes a formal relationship with such institution. What this means for you -- when you enter into a business relationship with PNC Bank, we will ask you your name, street address, tax ID number and other pertinent information that will allow us to identify you. We may also ask to see your organizational documents or other identifying information. We appreciate your business and patience with our compliance efforts.


We Request Your Consent

Canada's anti-spam legislation (CASL) into effect on July 1, 2014. This legislation requires that we secure your consent to send email communications that interest you such as: economic reports, newsletters and other information that is relevant to you and your business.

Please click here to complete our consent form.