At PNC, your account and data security are important to us. We want to make it easy for you to safely bank online. Knowledge is the best attack deterrent, so check out our cyber security tips.
The emails and texts you receive may look official, but they could be fake. Never click on a link or attachment or respond with personal information -- credit card numbers, Social Security numbers, or other banking details. Instead, contact the company directly or visit online by typing the company web address into your Internet browser. PNC will never ask you to share your user ID or online banking password via email or text. If you suspect that you've received a fraudulent email that appears to be from PNC, forward the message to PNC at firstname.lastname@example.org. If you responded to a fraudulent text or email or disclosed personal information, immediately go to another (ideally) computer/device and change your password. Then contact PNC Bank's Online Banking Team at 1-800-762-2035 option 3.
Create passwords that are easy to remember, but difficult for others to guess, and change them every few months. The best passwords are a minimum of eight characters, contain a mix of letters, numbers, and symbols, and use words that are not common. Never use the same password for banking as you do for other non-financial sites, such as social media or email. Be cautious about choosing security questions with answers that you know can be found easily on public websites or guessed.
Personal information shared on social networking sites like Facebook, Twitter, and LinkedIn can be used by criminals to commit fraud. Never post key information, such as where you bank, how you invest your money, physical addresses, emails, mobile phone numbers, account numbers, or passwords. Don’t accept invitations or friend requests from people you don’t know.
Your mobile phone contains valuable personal information. Secure it with a password or lock pattern and be sure to wipe it clean before trading it in. Only install apps from well-known stores like Google Play, Apple App Store, Windows Store and Amazon. Other stores may look legitimate, luring you in with the promise of free apps designed to steal your credentials and install malware on your device. Be extra vigilant when a newly downloaded app requests administrative access to your phone. Be careful of scanning QR codes, as they may direct you to a fraudulent site. Set up and use remote find, lock and erase functions like "Find my IPhone" or "Android Device Manager.” Do not “jailbreak” or “root” your mobile device to alter the operating system and add customized software and applications. This opens devices to extreme risk by altering the underlying system security settings.
The Wi-Fi available at many public locations may not be secure. Be cautious about the sites you visit and the information you release. Never do your online banking from an unsecure Internet connection.
PCs, laptops, smart phones, tablets, and other web-enabled devices need the most current security software, web browser, and operating system. Also, Microsoft, Apple, and other tech support companies will never call you to "fix" your computer. If you receive a call like this, report it to the Federal Trade Commission, www.ftc.gov or 1-888-382-1222. Consider using a dedicated computer for banking versus other day-to-day functions to lessen the chance of a computer infection leading to theft. When traveling, keep your computer/devices under your control at all times. Do not leave equipment in the trunk of your car or unattended in public areas.
How to Spot a Scam