Online & Mobile Banking

We're Improving the Way You Sign-On

Learn more about the changes that will impact how you log in to PNC Online & Mobile Banking.

 

Starting November 16, signing on to Online Banking from pnc.com will be easier with your User ID and password on the same page. The PNC Mobile Banking Apps[1] will reflect these changes later this year. You may have noticed this change in our Virtual Wallet® app, which has already been updated.

We also offer a new security feature that is part of Two-Step Verification. If you choose to enroll, a unique one-time passcode will automatically be sent to you via text message[2] every time you sign-on to Online Banking.

This one-time passcode is an additional layer of verification after you enter your currently established User ID and password.

Signing on to Online & Mobile Banking will be easier with your User ID and password on the same page.

  • You can enter both your User ID and password on the same page when signing on.[3]
  • To support these sign-on changes, you’ll no longer see the Personal Security Image and Caption that you are accustomed to seeing before entering your password.

Two-Step Verification is an optional, added layer of security. 

You can choose to receive a text message with a one-time passcode every time you sign-on to Online Banking.[4] You’ll receive a prompt within Online Banking and with a few quick steps you can setup this new security feature by enrolling your mobile device.

Learn More About How Two-Step Verification Works »

Here's how it works:

Enter your Online Banking User ID and password, then click Sign On

Click the Generate Code Button to receive a text message with a one-time passcode to your enrolled mobile device.

Enter the one-time passcode on your computer to verify your identity and click Continue to access your account(s) within Online Banking.

Have Questions?

 Check Out Our FAQs

Frequently Asked Questions  »

Call Us

Call 1-888-PNC-BANK
(1-888-762-2265)

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET
Credit Card Customer Service is available 24/7

For Virtual Wallet® Customers: 1-800-352-2255

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET

Reach Us on Twitter

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Saturday & Sunday: 6 a.m. – 9 p.m. ET

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Have Questions?

Find answers to your questions and concerns.

 

Important Legal Disclosures & Information

  1. PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.

  2. Standard message and data rates may apply.

  3. The changes to the way you sign-on to Online Banking through pnc.com will be available to customers in mid-November and to the PNC Mobile Banking Apps by the end of 2017. These changes are already available when signing on through onlinebanking.pnc.com, Mobile Web, and on the Virtual Wallet App.

  4. Two-step verification will be coming soon to PNC Mobile Banking apps.

Mint is a registered trademark of Intuit, Inc.

Venmo is a service of PayPal, Inc. 

Virtual Wallet is a registered trademark of The PNC Financial Services Group, Inc. 

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC