Online & Mobile Banking
We're Improving the Way You Sign-On
Learn more about the changes that will impact how you log in to PNC Online & Mobile Banking.
Starting November 16, signing on to Online Banking from pnc.com will be easier with your User ID and password on the same page. The PNC Mobile Banking Apps will reflect these changes later this year. You may have noticed this change in our Virtual Wallet® app, which has already been updated.
We also offer a new security feature that is part of Two-Step Verification. If you choose to enroll, a unique one-time passcode will automatically be sent to you via text message every time you sign-on to Online Banking.
This one-time passcode is an additional layer of verification after you enter your currently established User ID and password.
Signing on to Online & Mobile Banking will be easier with your User ID and password on the same page.
- You can enter both your User ID and password on the same page when signing on.
- To support these sign-on changes, you’ll no longer see the Personal Security Image and Caption that you are accustomed to seeing before entering your password.
Two-Step Verification is an optional, added layer of security.
You can choose to receive a text message with a one-time passcode every time you sign-on to Online Banking. You’ll receive a prompt within Online Banking and with a few quick steps you can setup this new security feature by enrolling your mobile device.
Here's how it works:
Enter your Online Banking User ID and password, then click Sign On
Click the Generate Code Button to receive a text message with a one-time passcode to your enrolled mobile device.
Enter the one-time passcode on your computer to verify your identity and click Continue to access your account(s) within Online Banking.
What is Two-Step Verification?
Two-Step Verification is an optional security feature that adds a layer of security each time you sign-on to Online Banking. After entering your User ID, you'll request and receive a text message on your enrolled mobile device that will have a six-digit, one-time passcode. After receiving the one-time passcode, you’ll enter that on your computer screen and then enter your password. A new code will be sent to you every time you sign-on to Online Banking. In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device.
Is Two-Step Verification required?
How do I turn on Two-Step Verification?
Once available, you will see a prompt within Online Banking that will take you to the setup page. You can also go to the Customer Service tab, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security section.
I use other applications that I have shared my PNC Online Banking User ID and password with to retrieve my account information. Will I still be able to use these applications??
What if I don't have my mobile device with me?
If you don’t have your mobile device with you when you are signing on, we recommend waiting until you have access to your mobile device. If you need to access your accounts immediately, please contact us at 1-888-PNC-BANK (1-888-762-2265) so that we can reset your Personal Security Information which will allow you to be able to temporarily sign on. If you have more than one mobile device, we encourage you to enroll it through Online Banking so you have multiple mobile numbers that can be used for Additional Sign On Security in case your primary device is not available.
What if my mobile device is lost/stolen?
How can I enroll another mobile device in Additional Sign On Security?
You can enroll a mobile device in Additional Sign On Security by clicking on the Enroll Mobile Device link on the Additional Sign on Security page.
Sign On Changes
Will I still be able to use my current User ID and password?
Yes, you will be able to still use your current User ID and password.
If I use Save User ID, will my User ID still be saved?
How will I know I'm on the actual PNC website if I no longer have a security image and caption?
You will always be able to tell you are on PNC’s website by the green address bar (or variation of the green bar) in your web browser. For more information, visit PNC Security & Privacy.
Why am I still seeing the old way of signing on in some instances?
Will I need to update my security questions and answers?
No, your security questions and answers will stay the same. If you would like to update your security questions and answers, you can do so at any time under the Security Settings page of the Customer Service tab within Online Banking.
What are some of the security features available to me to help protect my personal and financial information?
- Security questions and answers – add a layer of security when signing on from an unrecognized device to ensure it’s you signing on.
- Two-Step Verification – adds a layer of security every time you sign on to Online Banking and when you reset your online access.
- Security Alerts – a variety of automatic Security Alerts will advise you of important activity within your online banking services. Security Alerts are automatically sent to your primary email address and are also available via text message. To receive your Security Alerts via text message, you'll need to enroll your mobile device for Alerts on the Delivery Options page. Then on the Alerts Profile tab, click the 'Edit Alert' link under the Security Alerts section to select your mobile number as a delivery option.
- Touch ID – allows you to use your fingerprint instead of entering your password to sign on to our Mobile Banking apps on an iOS device.
- Trusteer Rapport – works to protect your User ID, password, and other sensitive sign-on information and preventing malicious software (malware) and fraudulent websites from stealing this information. View Trusteer Rapport.
Important Legal Disclosures & Information
PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.
Standard message and data rates may apply.
The changes to the way you sign-on to Online Banking through pnc.com will be available to customers in mid-November and to the PNC Mobile Banking Apps by the end of 2017. These changes are already available when signing on through onlinebanking.pnc.com, Mobile Web, and on the Virtual Wallet App.
Two-step verification will be coming soon to PNC Mobile Banking apps.
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Virtual Wallet is a registered trademark of The PNC Financial Services Group, Inc.
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