Over the next few months, you'll see two important enhancements to the way you access Online & Mobile Banking:
You can choose to receive a text message with a one-time passcode every time you sign-on to Online Banking. Soon, you’ll receive a prompt within Online Banking and with a few quick steps you can setup this new security feature by enrolling your mobile device.
Enter your User ID as usual, then click to request a one-time passcode.
Receive a text message with a 6 digit one-time passcode to your enrolled mobile device and enter it on your computer.
Enter your password to successfully sign-on to Online Banking.
What is Two-Step Verification?
Two-Step Verification is an optional security feature that adds a layer of security each time you sign-on to Online Banking. After entering your User ID, you'll request and receive a text message on your enrolled mobile device that will have a six-digit, one-time passcode. After receiving the one-time passcode, you’ll enter that on your computer screen and then enter your password. A new code will be sent to you every time you sign-on to Online Banking. In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device.
Is Two-Step Verification required?
How do I turn on Two-Step Verification?
Once available, you will see a prompt within Online Banking that will take you to the setup page. You can also go to the Customer Service tab, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security section.
I use other applications that I have shared my PNC Online Banking User ID and password with to retrieve my account information. Will I still be able to use these applications??
What if I don't have my mobile device with me?
If you don’t have your mobile device with you when you are signing on, we recommend waiting until you have access to your mobile device. If you need to access your accounts immediately, please contact us at 1-888-PNC-BANK (1-888-762-2265) so that we can reset your Personal Security Information which will allow you to be able to temporarily sign on. If you have more than one mobile device, we encourage you to enroll it through Online Banking so you have multiple mobile numbers that can be used for Additional Sign On Security in case your primary device is not available.
What if my mobile device is lost/stolen?
How can I enroll another mobile device in Additional Sign On Security?
You can enroll a mobile device in Additional Sign On Security by clicking on the Enroll Mobile Device link on the Additional Sign on Security page.
Will I still be able to use my current User ID and password?
Yes, you will be able to still use your current User ID and password.
If I use Save User ID, will my User ID still be saved?
How will I know I'm on the actual PNC website if I no longer have a security image and caption?
You will always be able to tell you are on PNC’s website by the green address bar (or variation of the green bar) in your web browser. For more information, visit PNC Security & Privacy.
Why am I still seeing the old way of signing on in some instances?
Will I need to update my security questions and answers?
No, your security questions and answers will stay the same. If you would like to update your security questions and answers, you can do so at any time under the Security Settings page of the Customer Service tab within Online Banking.
What are some of the security features available to me to help protect my personal and financial information?
PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.
A supported mobile device is needed to use Mobile Banking. Standard message and data rates may apply.
One-time passcode will be available to customers starting May 2017 for Online Banking. This will be available on the Mobile Banking apps later in 2017.
The changes to the way you sign-on to Online & Mobile Banking will be available to customers starting June 2017.
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