If you have questions or experience a disruption related to your PNC Merchant Services account, please call: 800-742-5030
If you would like to talk to a specialist regarding different ways your business can accept payments online, please call: 888-562-2300
We recognize the tremendous impact that the Coronavirus (COVID-19) is having on many aspects of our lives, and in particular, the significant challenge it is creating for small businesses across America. As a firm, our #1 focus is the safety and well-being of our clients and teammates, and we are leveraging all of the resources of PNC Merchant Services to support our clients through this challenging period.
In 2018, Visa® announced that the capture and validation of a cardholder’s signature would be optional for all EMV®-enabled merchants. In light of the COVID-19 pandemic, effective May 14, 2020, Visa is extending the same policy change to all merchants, even if they have not deployed EMV chip capabilities, to reduce the need for customers to interact physically with POS terminals.
In particular, we would highlight potential third-party apps and solutions that may help you establish or bolster your e-commerce capabilities and online ordering.
* Please note that PNCMS is not endorsing any third-party apps, including the apps noted above. It is important that you conduct your own review and due diligence of all apps that you consider using with your business, including apps that are compatible with your Clover devices.
Certain devices, features and functions require third party apps or software. PNC Merchant Services is not responsible for third party apps or software. All apps are provided by third parties (including Clover, a Fiserv Company) and are subject to the terms and conditions of the app developer. All Clover software plans are provided by Clover. Availability of certain Clover software plans and apps may be based upon the Clover equipment you purchased or leased, as well as your industry. For more information contact your PNC Merchant Services account executive. Some apps may be available for download on your Clover device through the Clover App Market. The Clover App Market can be accessed through a Clover device or through the Clover web dashboard. There may be fees associated with software and third party apps and fees are disclosed in the Clover App Market. For all apps that you purchase through Clover, on a monthly basis, Clover will charge you an amount that equals your total fees for apps. Clover then pays the app developer directly. If you purchase third party apps outside of the Clover App Market that are compatible with your Clover device, you must arrange to pay any associated app fees. In addition, you will be charged monthly fees for all Clover software packages. These monthly fees may be changed at any time. For information regarding third party app fees and software fees, contact PNC Merchant Services support at 800-742-5030. Fees for software plans and many apps are charged through the Clover App Market. Please note that PNC Merchant Services may earn commission if you choose to use certain third-party services.
While PNC is pleased to be able to make EcwidTM offers available to our customers, PNC does not provide the product or service, and makes no representations, warranties or guarantees regarding your use of Ecwid. Please note that PNC Merchant Services will earn commission if you choose to use Ecwid’s services.
The Clover® name and logo are owned by Clover Network, Inc., a wholly owned subsidiary of Fiserv, Inc. and are registered or used in the U.S. and many foreign countries, and may or may not be registered in your country.
PNC Merchant Services is a registered mark of The PNC Financial Services Group, Inc. Merchant Services are not deposit products. PNC Merchant Services does not offer deposit products and its services are not guaranteed or insured by the FDIC or any other governmental agency. Merchant Services are subject to application, credit review of the business and its owners, and approval.
Visa is a registered trademark of Visa International Service Association and used under license.
EMV is a registered trademark of EMVCo in the United States and is an unregistered trademark in other countries.
Main Street Insights is a registered product with Fiserv, Inc. You will not be charged a fee for the Temporary License granted during the 30 day trial. The trial begins on the day you agree to the terms and conditions presented at mainstreetinsights.fiserv.com/login and ends 30 calendar days later. Once the trial period ends, you will need to sign the necessary contractual agreements to continue using Main Street Insights.
Ecwid is a trademark of Ecwid, Inc.
All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Banking products and services and bank deposit products are provided by PNC Bank, National Association, a wholly-owned subsidiary of The PNC Financial Services Group, Inc. and Member FDIC.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.