3 Steps to Choosing the Right Suppliers
& Maintaining Relationships over Time
by Erika Napoletano
The suppliers you work with are key to your business's success. It is therefore critical to pick the right suppliers from the get-go and to assess how things are going over time.
To ensure that the relationship works smoothly — and to figure out when to cut ties if it doesn't — make sure you follow these steps:
1. Focus on Payment Flexibility
When considering a new supplier, be sure to ask about payment terms. Of course, cash flow is important to both you and your supplier, but it's important to remember that those cash flow needs can change. When interviewing prospective suppliers, here are a few questions to ask to ensure that payment terms match your cash flow and their expectations:
- Do you offer early payment discounts?
- What are your standard terms?
- Can terms be renegotiated for good customers?
- If we ever have extenuating circumstances, how can we reach out to you to discuss a temporary modification of payment terms?
- What options do we have for making payment on an invoice (such as automatic withdrawals)?
Questions like these will help you choose suppliers invested in long- (or at least longer-) term relationships with their customers.
2. Schedule Frequent Check-ins
Establishing a schedule for regularly evaluating supplier relationships can be useful for identifying early on when a relationship just won't work. Such a model can also help you deepen relationships with suppliers who are going above and beyond.
Depending on your ordering habits, you should implement a quarterly or semi-annual review period for each of your suppliers. This level of frequency will keep those in your company responsible for ordering tuned in to the nuances of each supplier — and ensure that the money you spend with suppliers is money well spent.
3. Relate Supplier Performance to Pricing
You're no doubt looking to offer your customers the best possible value throughout their experience with your brand. Your suppliers should be offering you the same.
As you go through the process of assessing your current supplier relationships, consider the overall experience you’ve had in dealing with them. Have they been friendly and forthright? Have shipments and deliveries been on time? Reliable? Accurate? Are your suppliers communicating with you clearly, managing expectations and minimizing surprises?
Answers to those questions can justify a supplier’s pricing increase, justify the price you’re currently paying or prompt a pricing negotiation to compensate for areas needing improvement.
Nurturing relationships with suppliers pays off in many ways — not least, keeping your business running smoothly.
About This Author
Erika Napoletano is an author, columnist, speaker and branding strategist, hailed by Forbes as a “spinless spin doctor.” She's a twice-published author, including The Power of Unpopular (Wiley 2012), a columnist for American Express OPEN Forum, an acclaimed speaker from TEDx Boulder 2012, and speaks at conferences across the U.S. on the inherent power of truth in business… or as she refers to it, the power of unpopularity.
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