Top New Customer Questions
When are my payments due? Most mortgage loans are due on the 1st of each month. You may refer to your loan closing documentation, first payment letter, mortgage statement or coupon book to confirm your payment date.
How do I sign up for Electronic Funds Transfer (EFT)? To sign up for our EFT program, simply, go to PNC Online Banking. Once you log-in to your account, click Electronic Funds Transfer and complete and submit the enrollment form online. It’s fast and easy to enroll.
What are bi-weekly payments and how can they benefit me? The PNC Mortgage Bi-Weekly Payment Program helps you pay off your mortgage faster and reduce interest payments. You’ll make ½ of a monthly payment every 2 weeks, for a total of 13 monthly payments per year – instead of 12. Plus, this “extra” payment will automatically be applied to your principal balance, reducing the total interest you will pay on your mortgage, which will help you payoff your loan faster. The funds from your first ½ payment each month will be held in a non-interest bearing account, and will be applied once a full monthly payment is received.
Your Mortgage Account Online
Visit PNC Online Banking to access your account and manage your mortgage.
Contact Customer Service
Mortgage Customer Service Center
PNC Mortgage Homeowners Insurance
Hours of Operation:
Monday–Thursday 8AM– 9PM ET
Friday 8AM–5PM ET
For existing customers, please send your customer inquiry to us via the Secure Email Message Center.
To request information or notify us of a potential error regarding your loan, please send a written request/notice to:
P.O. Box 8807
Dayton, OH 45401-8807
Attn: Payment Services
P.O. Box 1820 Dayton, OH 45401-1820
*Please be sure to include your loan number on your check or money order