Top New Customer Questions


When are my payments due? Most mortgage loans are due on the 1st of each month.  You may refer to your loan closing documentation, first payment letter, mortgage statement or coupon book to confirm your payment date.


How do I sign up for Electronic Funds Transfer (EFT)? To sign up for our EFT program, simply, go to PNC Mortgage Online. Once you log-in to your account, click Electronic Funds Transfer and complete and submit the enrollment form online.   It’s fast and easy to enroll.


What are bi-weekly payments and how can they benefit me? The PNC Mortgage Bi-Weekly Payment Program helps you pay off your mortgage faster and reduce interest payments. You’ll make ½ of a monthly payment every 2 weeks, for a total of 13 monthly payments per year – instead of 12. Plus, this “extra” payment will automatically be applied to your principal balance, reducing the total interest you will pay on your mortgage, which will help you payoff your loan faster. The funds from your first ½ payment each month will be held in a non-interest bearing account, and will be applied once a full monthly payment is received.


Your Mortgage Account Online

Visit PNC Mortgage Online to access your account and manage your mortgage.


Top Resources

Guide to Your Annual Escrow Statement

Information about Transferred Loans

Mortgage Glossary of Terms

Contact Customer Service

By Phone

Mortgage Customer Service Center



PNC Mortgage Homeowners Insurance

Processing Center



Hours of Operation:

Monday–Thursday  8AM– 9PM ET

Friday  8AM–5PM ET


By Email

For existing customers, please send your customer inquiry to us via the PNC Mortgage Online Secure Email Message Center.


By Mail

To request information or notify us of a potential error regarding your loan, please send a written request/notice to:


PNC Mortgage

P.O. Box 8807

Dayton, OH 45401-8807


Mortgage Payments

PNC Mortgage

Attn: Payment Services

P.O. Box 1820 Dayton, OH 45401-1820


*Please be sure to include your loan number on your check or money order