What if I start having financial problems and can't make my payment in a timely manner?

If you are having financial difficulties, it’s always best to make us aware of your situation. We may have a payment program available to help you through your financial hardship. To learn more, click here, or call 1-800-822-5626 to speak with a PNC Mortgage Home Loan Assistance Representative.


My spouse is obligated to make the mortgage payments under our divorce agreement. Am I still liable?

If you signed the Note and Mortgage, you are still liable for the payments. A divorce agreement does not alter your obligation to make payments.


If I deeded my interest in the property to my spouse or someone else, does this remove my liability?

No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.


What if my loan is in foreclosure and I want to reinstate my mortgage?

You can reinstate your mortgage at any time up to the confirmation of foreclosure sale date if you pay all past due payments plus any fees and costs associated with the foreclosure. In some states, the mortgagor can redeem the property after the Sheriff sale date. Redemption involves a total due payment to a court official, for the amount that was established by the foreclosure action.


How does the Short Sale work?

In a Short Sale, you will list the property with a licensed Real Estate Agent. The sale of the property is typically for less than the full amount due on the mortgage. When an acceptable offer is received, the servicer or investor must approve the offer and terms of the contract. Upon completion of the short sale, the lien on your property will be removed; however, you may continue to be responsible for any deficiency amount owed on the loan after the short sale proceeds are applied.  There may be tax consequences if the deficiency amount is waived.  Please consult your tax advisor. 

If you have received an offer to buy your house and haven’t started the Short Sale process, you might still qualify. Contact us immediately for details.


How does the Deed-in-Lieu of Foreclosure work?

With the Deed-in-Lieu of Foreclosure, you voluntarily transfer ownership of your property to the servicer or investor in full satisfaction of the total amount due. The servicer or investor may require that you list and market the property before they agree to a deed-in-lieu arrangement.


Other terms and conditions apply to the Short Sale and Deed-in-Lieu programs. Contact a Customer Service Representative at 800-523-8654 for more details.


What happens if there has been a death or divorce with one or more of the borrowers?

There still maybe options and opportunity to retain or liquidate the property. Please contact PNC Customer Service at 800-523-8654 for more details.


How can I determine the identity of my mortgage loan servicer?

You should contact the lender or the company identified on your monthly mortgage statement or coupon book to confirm the identity of your mortgage loan servicer.


How do I know if my loan is owned or guaranteed by Fannie Mae or Freddie Mac?

Contact a PNC Home Loan Assistance Representative and ask about foreclosure alternative options. Alternatively, both Fannie Mae and Freddie Mac have established toll-free telephone numbers and websites to make this data available. On the website you may enter information to determine if either agency owns or has securitized your existing loan.


Fannie Mae: 1-800-7FANNIE (8am to 8pm ET)



Freddie Mac: 1-800-FREDDIE (8am to 8pm ET)




PNC Financial Hardship Documents


Other Resources


U.S. Department of Housing and Urban Development



Office of the Comptroller of the Currency (OCC)



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