Towson DOC - Frequently Asked Questions

  1. What is Towson DOC?
  2. What are my options for receiving rebates or refunds?
  3. How do I get started?
  4. When should I set up my Towson DOC account?
  5. Are there advantages of having my refunds deposited directly to an existing bank account?
  6. How will I know when my financial aid or other refund has been deposited to my bank account?
  7. Can I have my refund deposited to another bank account?
  8. Is there a fee for having the funds directly deposited into my account?
  9. Can I pick up a refund check from the Bursar's Office?
  10. What happens if I don't activate my Towson DOC account or select my payment preference?
  11. I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
  12. Who do I call if I have a concern with my refund?
  13. How do I know if I will receive a rebate?
  14. If my permanent address on file is not local, can I update this?
  15. I received a rebate, but my account shows a balance as well as a registration hold. Why?
  16. I have a credit on my account. My financial aid for the term is comprised of both student loans and parent loans. Will I receive the rebate or will my parent?
  17. What do the descriptions in my student account activity mean relating to my rebate?

PNC Bank Related Questions

  1. Are there PNC ATMs located on campus?
  2. Where is the closest PNC ATM to my home?
  3. Is there a PNC bank on campus?
  4. Does PNC offer student checking accounts?
  5. How do I contact PNC?
What is Towson DOC?

Towson DOC (Disbursement Online Center) is a service that provides fast, convenient processing of student refunds from financial aid and other credits on students' accounts. Towson DOC enables a student to have any refund deposited directly into an existing bank account - no problems with lost checks, changing addresses, or waiting for the mail!

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What are my options for receiving rebates or refunds?

You have three options for receiving payment:

  1. Direct Deposit into a PNC Bank Account.
  2. Direct deposit to a bank account at another financial institution.
  3. Paper Check mailed to a local address you select.

* Please note, Students that do not select one of the above methods will default to a paper check mailed to your permanent address on file with Towson University.

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How do I get started?

Easy. Convenient. Safe. Here's how to use DOC:

To enroll, go to Towson Online ServicesOnce there: Log On > Click Self Service >Student Center > DOC Account Log in (Found under the Finances section)

When you log in, have your bank account information available too, so you can set up the Direct Deposit option, which will be the fastest way to receive your refunds. You'll need your bank routing number, your account number, and your mother's maiden name.

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When should I set up my Towson DOC?

Log in to Towson DOC right away so that you are set up and don't have to worry about it later. That way, should you be eligible for a refund, it can be deposited directly into your checking account.

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What are the advantages of having my refunds deposited directly to an existing bank account?

The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster and more securely. Credit balance funds will be deposited to the bank account of your choice within 48 hours of receiving aid funds.

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How will I know when my refund has been deposited to my bank account?

You will receive an email notification to your Towson University email account when the transfer process has begun. Funds will be received 1-10 business days after this message based upon which delivery method you have chosen.

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Can I have my refund deposited to any bank account?

Yes, when you log in to set up your account, just click on the Direct Deposit Option and complete the information. And, if you change your mind, or need to update contact information, you can log into Towson DOC to change/update your banking information at anytime.

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Is there a fee for having the funds directly deposited into my account?

No. There are no fees for students using this service, regardless of which payment option is selected.

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Can I pick up a refund check from the Bursar's Office on campus?

No. PNC Bank will be issuing all student refund checks. Each student is responsible for ensuring that the contact information in Towson DOC is accurate. Select Direct Deposit into your checking account and your refunds will be automatically deposited - this is the fastest way to receive your payments. If no selection is made, a paper check will be mailed to the current address on file.

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What happens if I don't activate my Towson DOC and select my preference for receiving my refunds?

A refund check will be mailed to your permanent mailing address as listed on file with Towson University. For faster receipt of your refund, it is recommended that you sign up for Direct Deposit on Towson DOC.

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I'm a parent. Can I receive my PLUS refund in another form other than a paper check?

Not at this time.

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Who do I call if I have a concern with my refund?

For issues signing in to your DOC account from your student center account, contact the TU Office of Technology Services at 410-704-5151.

For questions about rebate options, addresses rebates are sent, or updating your DOC account, Contact PNC Bank support at 800-745-7577.

For questions about the timing or the amount of your refund, contact the Towson University Bursar's Office at 410-704-2100.

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How do I know if I will receive a rebate?

You will receive an email from the Towson University Bursar's Office to your TU email address when a refund or rebate is ordered from your account.

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If my permanent address on file is not local, can I update this?

Yes. We recommend signing up for the direct deposit option as it is the fastest way to receive your rebate. However, if you prefer to have a paper check mailed, you may still change the address to which your check is sent. Go to your TU student center page and click "DOC Account Log in". This will direct you to the secure PNC Bank page. Once there, click the "My Profile" tab at the top. You will then see a box showing where your check is currently set to be sent, as well as a clickable link to add an alternate mailing address.

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I received a rebate, but my account shows a balance as well as a registration hold. Why?

The Bursar's Office must comply with federal Title IV regulations. This means that we are not able to pay for charges you have been assessed that occur outside of the financial aid year. For this reason it is very important that you check your account status after receiving a rebate, and throughout the term. If your account shows a balance above $200, a registration hold will be placed on your account. This balance will need to be paid prior to registration of the following term that you wish to attend.

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I have a credit on my account. My financial aid for the term is comprised of both student loans and parent loans. Will I receive the rebate or will my parent?

It depends on whether your parent, when applying, selected to allow the excess funds from the Plus loan to be forwarded to the student or not.

If your parent selected the option to have the excess funds go to themselves, the Bursar's Office will send the Plus loan rebate via postal mail to the parent borrower's address on file.

If the credit in your account is greater than the entire parent loan amount disbursed, there will be a second rebate sent via DOC for the difference directly to the student.

If the parent applicant selects the option to have the excess funds be given to the student, then your excess plus loan funds will be processed as a normal rebate sent via DOC.

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What do the descriptions in my student account activity mean relating to my rebate?
  • "Financial Aid Rebate AA -- DOC" - A rebate is expected but is currently on hold before being ordered. The Bursar's Office is waiting for financial aid to physically disburse to your account which begins 10 days prior to a term start. We begin processing at this point. Once complete, the rebate will be forwarded to you by PNC Bank.
  • "Financial Aid Rebate -- DOC" - A rebate has been ordered from an overage of Financial Aid. Once processed, the rebate will be forwarded to you by PNC Bank.
  • "TowsonU Bursar Refund -- DOC" - A refund has been ordered due to a credit on your account from a cash or credit overpayment. Once processed, the refund will be forwarded to you by PNC Bank.
  • "Withdrawal Refund -- DOC" - A refund has been ordered due to a credit on your account due to course withdrawal. Once processed, the refund will be forwarded to you by PNC Bank.
  • "Schedule Change Refund -- DOC" A refund has been ordered due to a credit on your account due to a course schedule change. Once processed, the refund will be forwarded to you by PNC Bank.
  • "Financial Petition Refund -- DOC" A refund has been ordered due to a credit on your account from an approved financial petition. Once processed, the refund will be forwarded by PNC Bank.
  • "Deposit Refund -- DOC" - A refund has been ordered due to a credit on your account from a housing deposit reversal. Once processed, the refund will be forwarded by PNC Bank.
  • "Housing Refund -- DOC" - A refund has been ordered due to a credit on your account from a housing plan change. Once processed, the refund will be forwarded by PNC Bank.
  • "Meal Plan Refund -- DOC" - A refund has been ordered due to a credit on your account from a meal plan change. Once processed, the refund will be forwarded by PNC Bank.
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PNC Bank Related Questions

Are there PNC ATMs located on campus?

Yes, there are (7) PNC ATM machines located on campus. Visit pnc.com/towson for full list of campus ATM and branch locations.

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Where is the closest PNC ATM to my home?

Go to pnc.com/towson and click the ATMs & Branches tab and select ATM/Branch Locator.

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Is there a PNC bank on campus?

Yes, there is a full-service PNC Bank branch in the University Union.

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Does PNC offer student checking accounts?

Yes. For more information, visit pnc.com/towson.

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For banking questions, visit pnc.com/towson, call 1-877- PNC-1000, or visit the branch on campus in the University Union.

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