Towson DOC (Disbursement Online Center) is a service that provides fast, convenient processing of student refunds from financial aid and other credits on students' accounts. Towson DOC enables a student to have any refund deposited directly into an existing bank account - no problems with lost checks, changing addresses, or waiting for the mail!Back to Top What are my options for receiving rebates or refunds?
You have three options for receiving payment:
* Please note, Students that do not select one of the above methods will default to a paper check mailed to your permanent address on file with Towson University.Back to Top How do I get started?
Easy. Convenient. Safe. Here's how to use DOC:
To enroll, go to Towson Online ServicesOnce there: Log On > Click Self Service >Student Center > DOC Account Log in (Found under the Finances section)
When you log in, have your bank account information available too, so you can set up the Direct Deposit option, which will be the fastest way to receive your refunds. You'll need your bank routing number, your account number, and your mother's maiden name.Back to Top When should I set up my Towson DOC?
Log in to Towson DOC right away so that you are set up and don't have to worry about it later. That way, should you be eligible for a refund, it can be deposited directly into your checking account.Back to Top What are the advantages of having my refunds deposited directly to an existing bank account?
The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster and more securely. Credit balance funds will be deposited to the bank account of your choice within 48 hours of receiving aid funds.Back to Top How will I know when my refund has been deposited to my bank account?
You will receive an email notification to your Towson University email account when the transfer process has begun. Funds will be received 1-10 business days after this message based upon which delivery method you have chosen.Back to Top Can I have my refund deposited to any bank account?
Yes, when you log in to set up your account, just click on the Direct Deposit Option and complete the information. And, if you change your mind, or need to update contact information, you can log into Towson DOC to change/update your banking information at anytime.Back to Top Is there a fee for having the funds directly deposited into my account?
No. There are no fees for students using this service, regardless of which payment option is selected.Back to Top Can I pick up a refund check from the Bursar's Office on campus?
No. PNC Bank will be issuing all student refund checks. Each student is responsible for ensuring that the contact information in Towson DOC is accurate. Select Direct Deposit into your checking account and your refunds will be automatically deposited - this is the fastest way to receive your payments. If no selection is made, a paper check will be mailed to the current address on file.Back to Top What happens if I don't activate my Towson DOC and select my preference for receiving my refunds?
A refund check will be mailed to your permanent mailing address as listed on file with Towson University. For faster receipt of your refund, it is recommended that you sign up for Direct Deposit on Towson DOC.Back to Top I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
Not at this time.Back to Top Who do I call if I have a concern with my refund?
For issues signing in to your DOC account from your student center account, contact the TU Office of Technology Services at 410-704-5151.
For questions about rebate options, addresses rebates are sent, or updating your DOC account, Contact PNC Bank support at 800-745-7577.
For questions about the timing or the amount of your refund, contact the Towson University Bursar's Office at 410-704-2100.Back to Top How do I know if I will receive a rebate?
You will receive an email from the Towson University Bursar's Office to your TU email address when a refund or rebate is ordered from your account.Back to Top If my permanent address on file is not local, can I update this?
Yes. We recommend signing up for the direct deposit option as it is the fastest way to receive your rebate. However, if you prefer to have a paper check mailed, you may still change the address to which your check is sent. Go to your TU student center page and click "DOC Account Log in". This will direct you to the secure PNC Bank page. Once there, click the "My Profile" tab at the top. You will then see a box showing where your check is currently set to be sent, as well as a clickable link to add an alternate mailing address.Back to Top I received a rebate, but my account shows a balance as well as a registration hold. Why?
The Bursar's Office must comply with federal Title IV regulations. This means that we are not able to pay for charges you have been assessed that occur outside of the financial aid year. For this reason it is very important that you check your account status after receiving a rebate, and throughout the term. If your account shows a balance above $200, a registration hold will be placed on your account. This balance will need to be paid prior to registration of the following term that you wish to attend.Back to Top I have a credit on my account. My financial aid for the term is comprised of both student loans and parent loans. Will I receive the rebate or will my parent?
It depends on whether your parent, when applying, selected to allow the excess funds from the Plus loan to be forwarded to the student or not.
If your parent selected the option to have the excess funds go to themselves, the Bursar's Office will send the Plus loan rebate via postal mail to the parent borrower's address on file.
If the credit in your account is greater than the entire parent loan amount disbursed, there will be a second rebate sent via DOC for the difference directly to the student.
If the parent applicant selects the option to have the excess funds be given to the student, then your excess plus loan funds will be processed as a normal rebate sent via DOC.Back to Top What do the descriptions in my student account activity mean relating to my rebate?
Yes, there are (7) PNC ATM machines located on campus. Visit pnc.com/towson for full list of campus ATM and branch locations.Back to Top Where is the closest PNC ATM to my home?
Go to pnc.com/towson and click the ATMs & Branches tab and select ATM/Branch Locator.Back to Top Is there a PNC bank on campus?
Yes, there is a full-service PNC Bank branch in the University Union.Back to Top Does PNC offer student checking accounts?
Yes. For more information, visit pnc.com/towson.Back to Top How do I contact PNC?
For banking questions, visit pnc.com/towson, call 1-877- PNC-1000, or visit the branch on campus in the University Union.Back to Top