BGSU eRefund - Frequently Asked Questions

  1. What is the BGSU eRefund program?
  2. What are my options for receiving refunds?
  3. How do I activate my account and get started?
  4. What are the advantages of having my refunds deposited directly to an existing bank account?
  5. How will I know when my financial aid or other refund has been deposited into my bank account?
  6. Can I have my refund deposited to another bank account?
  7. Is there a fee for having the funds directly deposited into my account?
  8. Can I still pick up a refund check from the Bursar's office?
  9. How will I know when the check has been mailed?
  10. What happens if I don't select an option for my refund?
  11. I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
  12. Who do I call if I have a concern with my refund?
  13. Can I use eRefund for Work Study?

PNC Bank Related Questions

  1. Are there PNC ATMs located on campus?
  2. Where is the closest PNC ATM to my home?
  3. Is there a PNC bank on campus?
  4. What are the hours of the PNC bank on campus?
  5. Does PNC offer student checking accounts?
  6. How do I contact PNC?
What is the BGSU eRefund program?

As part of BGSU's efforts to provide students with a more efficient refund process, the university has contracted with PNC Bank to provide fast, convenient processing of refunds from financial aid or other sources.

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What are my options for receiving refunds? You have (3) options for receiving refunds:
  1. Direct Deposit into a PNC Bank Account.
  2. Direct Deposit into a bank account at another financial institution
  3. Paper Check is the default if no faster option is selected. If you choose this option, please allow an additional 7 - 10 days for processing and mailing.
Note: If no option is selected in BGSU eRefund, a check is mailed to the home address on file at BGSU.
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How do I activate my account and get started? Students can activate their refund account by logging into MyBGSU and selecting BGSU Refund. Remember to have your banking information available when logging in. You will need to have your bank routing number and account number. For security reasons you will be asked to provide your mother's maiden name upon your first login. Back to Top What are the advantages of having my refunds deposited directly to an existing bank account? The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, and it is more secure. Back to Top How will I know when my financial aid or other refund has been deposited into my bank account?

You will receive an email notification to your BGSU email account (FalconMail) from PNC Payment Portal@pnc.com when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.

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Can I have my refund deposited to another bank account? Yes, you can do this by logging into MyBGSU, selecting BGSU Refund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyBGSU to change/update your banking information at anytime. Back to Top Is there a fee for having the funds directly deposited into my account? No. There are no fees for students using this service, regardless of which payment option is selected. Back to Top Can I still pick up a refund check from the Bursar's office? No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through MyBGSU. All checks are mailed to the home address on file in the system. Back to Top How will I know when the check has been mailed? You will receive an email notification to your FalconMail account from PNC Payment Portal when the check is ready to be mailed. Back to Top What happens if I don't select an option for my refund?

A refund check will be mailed to your home address that is on file in the university's student system. Checks are generated twice per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyBGSU.

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I'm a parent. Can I receive my PLUS refund in another form other than a paper check? Not at this time. Back to Top Who do I call if I have a concern with my refund?

For questions about eRefund, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of the Bursar at 419-372-2815.

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Can I use eRefund for Work Study?

No. Student workers being paid work study must sign up for direct deposit through the Payroll Office.

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PNC Bank Related Questions

Are there PNC ATMs located on campus? Yes, PNC has (6) ATMs located on campus:
  • Bowen Thompson Student Union - (2) advance function ATMs are located by the PNC Branch which are capable of accepting deposits, cashing checks and dispensing cash
  • Bowen Thompson Student Union - 2nd floor entrance - cash dispensing only
  • McDonald Hall - cash dispensing only
  • Founders Hall - cash dispensing only
  • Stroh Center - cash dispensing only
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Where is the closest PNC ATM to my home? Click on "Locate PNC" at the top of this page. Back to Top Is there a PNC bank on campus?

Yes, there is a PNC branch at: Main Campus - Bowen Thompson Student Union

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What are the hours of the PNC bank on campus?

Monday - Friday, 9:00 am - 4:00 pm

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Does PNC offer student banking accounts?

Yes. For more information, visit pnc.com/bgsu.

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How do I contact PNC? For banking questions, visit pnc.com/bgsu, call 1-877-PNC-1000 or visit the branch in the Bowen Thompson Student Union. Back to Top