As part of BGSU's efforts to provide students with a more efficient refund process, the university has contracted with PNC Bank to provide fast, convenient processing of refunds from financial aid or other sources.Back to Top What are my options for receiving refunds? You have (3) options for receiving refunds:
You will receive an email notification to your BGSU email account (FalconMail) from PNC Payment Portal@pnc.com when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.Back to Top Can I have my refund deposited to another bank account? Yes, you can do this by logging into MyBGSU, selecting BGSU Refund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyBGSU to change/update your banking information at anytime. Back to Top Is there a fee for having the funds directly deposited into my account? No. There are no fees for students using this service, regardless of which payment option is selected. Back to Top Can I still pick up a refund check from the Bursar's office? No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through MyBGSU. All checks are mailed to the home address on file in the system. Back to Top How will I know when the check has been mailed? You will receive an email notification to your FalconMail account from PNC Payment Portal when the check is ready to be mailed. Back to Top What happens if I don't select an option for my refund?
A refund check will be mailed to your home address that is on file in the university's student system. Checks are generated twice per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyBGSU.Back to Top I'm a parent. Can I receive my PLUS refund in another form other than a paper check? Not at this time. Back to Top Who do I call if I have a concern with my refund?
For questions about eRefund, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of the Bursar at 419-372-2815.Back to Top Can I use eRefund for Work Study?
No. Student workers being paid work study must sign up for direct deposit through the Payroll Office.Back to Top
Yes, there is a PNC branch at: Main Campus - Bowen Thompson Student UnionBack to Top What are the hours of the PNC bank on campus?
Monday - Friday, 9:00 am - 4:00 pmBack to Top Does PNC offer student banking accounts?
Yes. For more information, visit pnc.com/bgsu.Back to Top How do I contact PNC? For banking questions, visit pnc.com/bgsu, call 1-877-PNC-1000 or visit the branch in the Bowen Thompson Student Union. Back to Top