Based on a request from students for a more efficient refund process, Arcadia University initiated a request for proposal (RFP) process to contract with a vendor to provide fast, convenient processing of refunds from financial aid or other sources on their student account. Arcadia E-Refund is the result of this process.Back to Top What are my options for receiving financial aid or other refunds? You have 3 options for receiving payment:
You will receive an email notification from PNC Payment Portal when funds are ready to be sent to you.Back to Top Can I have my refund deposited to another bank account? Yes, you can do this by selecting ACH - Electronic Check Option. Back to Top Is there a fee for having the funds directly deposited into my account? No. Back to Top I received an email from PNC stating that my refund card was on the way, but I still have not received it, what should I do? Call PNC at 1-800-745-7577. Back to Top Do I still have the option to get a paper check from the Office of Student Accounts? Yes, but all paper checks are mailed. And you are responsible for ensuring that Arcadia University has your current mailing address. Back to Top Can I pick up my refund check? No. Arcadia University policy is that all refunds issued by check must be mailed. Back to Top What happens if I don’t select an option for my refund?
A paper refund check will be mailed to your local address that is in Arcadia University's system.Back to Top I’m a parent. Can I get my PLUS refund in another form other than a check? Not at this time. Back to Top Who do I call if I have a concern with my refund? Call PNC at 1-800-745-7577 If the question is about the amount of the refund not meeting your expectations, you should first contact the Office of Student Accounts. Back to Top
Yes, there is a PNC Bank Branch at: