Customer Service
Personal Finance
Customer Service - Frequently Asked Questions
Sign on to PNC Bank Online Banking. You'll have three opportunities to correctly enter your PIN or Password. Should all three attempts fail, you'll be locked out of Online Banking and PNC Telephone Banking. An alert message explaining that you've been locked out of the service will pop-up while you're online.

Once you've been locked out, you can:

  1. Contact a branch or the helpline to request a PIN/Password reset.
  2. Recreate your Password, provided it meets the criteria below.
In order to recreate your Password, you must:
  • use a Password - not a 4-digit PIN - to access Online Banking
  • have the following information in your possession:
    • User ID
    • Debit Card Number
    • Debit Card PIN
    • Social Security Number
  • successfully complete this fourth attempt to recreate your password.
If you do not meet these criteria, you must contact a branch or the National Financial Service Center at 888-PNC-BANK to request a PIN/Password reset.
If your ATM/Check Card has been lost or stolen, please call our 24-hour hotline, 888-PNC-BANK, immediately to report your card missing and request a new one. Your new card will arrive within seven business days. Your PIN will remain the same. View Lost or Stolen Card Replacement Fees.
It's easy to change or confirm the address you have on file with PNC. Select the "my profile" option at the top of the online banking website. You'll see your address information. To update your mailing address:
  1. Click "edit" next to the account address section.
  2. Place a check next to the account(s) that you would like to change.
  3. Type in your new address and click the "next" button.
  4. Confirm that the new address is correct and click the "submit modifications" button.
A "Stop Payment" allows you to stop payment on a check or pre-authorized transfer order (excluding cashier's checks, money orders or other cash equivalent items).

To order a Stop Payment:

  1. Sign On to PNC Online Banking.
  2. Click the "My Accounts" tab. Select "Stop Payment" from the right navigation bar.
  3. Select the type of stop that you would like to place then click "Next."
The screens that follow will walk you through the remaining steps to place the stop payment. If you have any other questions or concerns please contact Customer Service at 1-888-PNCBANK.

All Stop Payment requests on a pre-authorized transfer must be received by PNC at least three (3) business days before the payment is scheduled to be made. Once placed, Stop Payment orders remain effective for six (6) months from the date authorized. You can place another stop payment order for an additional six months when the expiration date arrives. Unfortunately, Stop Payment requests on checks are not effective if, either before or within 24 hours from the time when the stop payment was requested, PNC Bank cashes the check or has become otherwise legally obligated for its payment. PNC Bank will assume no responsibility if any information provided is incorrect or incomplete and would cause the check or pre-authorized payment or transfer order to be paid (i.e., incorrect check number, date, account number, or invalid amount).

Sign on to PNC Online Banking and you're ready to:
  1. Select My Accounts on the top navigation bar of Online Banking.
  2. From the right navigation bar, select either Online Statements or Images and Copies.
  3. Select an account.
  4. Select your request type.
  5. Click Next.
  6. Select the check, deposit slip or statement you need. If the item you need is available as an electronic image, you will be asked if you would like to view it online free of charge. For statements, you'll need to select by month and year. For example, if the end date on your statement is May 5th, and you request a May statement, you will receive a photocopy of your statement covering the time period from April 6th through May 5th.
  7. Select how you want the copy delivered to you - mail or fax.
  8. Verify your account mailing address.
  9. Complete the fax number field, if you elect to have your photocopy or image delivered to you by fax. Please allow up to 48 hours for delivery of a fax request or up to 5 to 7 days for delivery of a mail request.
  10. Click finish to complete your order for a photocopy or image of a check, deposit slip or statement.
If you do not have an online banking account, please contact customer service or call us at 888-PNC-BANK.
There's no need to wonder when your direct deposit will post, or if you have enough money in an account. PNC is on top of that. Sign up to receive AutoAlerts, free e-mail alerts, from PNC. Click here for more information.
Cash flow problems happen. PNC can save you the hassles and embarrassment of being overdrawn. We'll link your personal checking account to another PNC Bank checking, savings or money market account, or line of credit. Your choice. When your checking account is short, funds are automatically transferred to cover your overdraft.

Click here for more information on Overdraft Protection.

Your routing number - the 9-digit number at the bottom of your checks - depends on the PNC Market or Region in which your account was first opened. Here’s a list of numbers by region.

For accounts opened in:

Region Routing Number
Delaware 031100089
Florida 043002900,
267084199
Greater Washington Area 054000030
Illinois 071921891
Indiana 083009060,
083000108,
071921891
Kentucky 083000108
Kentucky - Northern 042100188
New Jersey 031207607
Michigan 041000124
Missouri 071921891
Ohio 042000398,
041000124
Ohio - Youngstown 043000096
Pennsylvania - Central, North 043000096
Pennsylvania - Central, South 031312738
Pennsylvania - Northeast 031300012
Pennsylvania - Northwest 043300738
Pennsylvania - Philadelphia 031000053
Pennsylvania - Pittsburgh 043000096
Wisconsin 071921891

If you still have questions about your ABA routing number, or any other questions, please feel free to contact customer service.

DOMESTIC:
To transfer money to a bank in the US, call our wire department at 800-762-5884 (option one). If you're calling from overseas, the number is 412-803-8862. The first thing you'll need is a wire transfer agreement. That must be completed and filed with PNC before initiating the transfer. You'll also need the account and ABA/routing number of the account to which you are transferring funds, the name(s) on the account, the bank's name, address and telephone number. View Wire Transfer Fees

INTERNATIONAL:
To transfer money outside of the United States you will need to call us at 800-762-5884. If you're calling from overseas, the number is 412-803-8862. The first thing you'll need is a wire transfer agreement. That must be completed and filed with PNC before initiating the transfer. You'll also need the account number and ABA/routing number of the account to which you are transferring funds, the name(s) on the account, the bank's name, address and telephone number. View Wire Transfer Fees

Never worry about running out of checks again. With free Automatic Check Reorder, we'll notify you when 70% of your checks are gone - to see if you need to make changes to your check style or address. Then we'll ship your new checks to you automatically.

Sign up today and get the checks you need without even making a phone call.

Click here for more information about Automatic Check Reordering.