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Fraudulent E-mail Samples

Updated November 7, 2008

Fraudulent E-mail Notice

Be aware of fraudulent e-mails that appear to come from a legitimate source which, in fact, are designed to trick you into disclosing sensitive, confidential information or downloading a virus.

Below are samples of fraudulent e-mails that have been identified. They purport to be from PNC Bank, but are not. The intent is to get you to provide sensitive, confidential information and then use the information you provide to commit fraud.

Fraudulent E-mail Sample For November 7, 2008

Subject: Access Suspended

Dear customer,

Your access to Online Services has been suspended. Due to a miss-match access code between your online access details. To re-activate your Online account, please following the re-activation reference below.

http://www.immag.org/includes/www.pnc.com/webappunsecHomepage.dositeArea=
PNCHomePersonal/index.htm

Important Notice:- You are strictly advised to match your information rightly to avoid service suspension.

Thank You.
Customer Care Services.

Internet Security,
PNC Bank, N.A. HelpdeskR
Customer Care Services.

Fraudulent E-mail Sample For October 8, 2008

Dear value customer,

PNC is committed to provide you the best safety in all internet banking transactions, We are currently performing Online Banking maintenance Via our newly upgraded SSL server. In order to upgrade our Billpay Service to be more easier for our customer.

We are sorry to tell you that we encountered some errors updating your profile. To avoid someone from accessing your account we request you verify your account immediately.

We also wish to inform you that from time to time you will be having difficulty accessing special account features and might be liable to facing online fraud for which PNC Bank wouldn't be held responsible unless your account has been updated.

We kindly ask you to Click Here so as to update via our newly upgraded SSL server.

We apologize for any inconveniences.

Thank you for choosing PNC Online Banking Service.

Sincerely,
PNC Bank

Note : The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify Do not forward or copy without permission of the sender.

Fraudulent E-mail Sample For September 1, 2008

Subject: Congratulations!

Dear Customer,

You've been selected to take part in our quick and easy 9 questions survey In return we will credit $90.00 to your account - Just for your time!

Please spare two minutes of your time and take part in our online survey so we can improve our services.
Don't miss this chance to change something.

To access the form please copy/paste the link below in your browser (or click the link):
http://www.onlineadvantage.com.au:443/PNC/redirect_to_/
Bank_of_Lancaster_County/index.php

Note:

* If you received this message in your SPAM/BULK folder, that is because of the restrictions implemented by your ISP
* For security reasons, we will record your ip address, the date and time.
* Deliberate wrong imputs are criminally pursued and indicted.

Fraudulent E-mail Sample For August 19, 2008

We recently reviewed your account, and suspect that your PNC Bank account may have been accessed from an unauthorized computer. This may be due to changes in your IP address or location. Protecting the security of your account and PNC Bank network is our primary concern and that is why your account was locked.

To unlock your account please Click Here.

© Copyright 2008. The PNC Financial Services Group, Inc. All Rights Reserved.

Fraudulent E-mail Sample For August 14, 2008

Subject: Important Message From PNC Online Banking


Dear Customer ,
PNC Bank has been receiving complaints from our customers for unauthorised use of the PNC Online Banking Accounts. As a result we are making an extra security check on all of our Customers account in order to protect their information from theft and fraud.

Due to this, you are requested to follow the provided steps and confirm your Online Banking details for the safety of your Accounts. Please Click Here To Start .

However, failure to do so may result in temporary account suspension. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Thanks for your co-operation.

Fraud Prevention Unit
Legal Advisor
PNC Bank.

Fraudulent E-mail Sample 2 For August 12, 2008

Subject: $90.00 to your account - Just for your time!

Congratulations!

Dear Customer,

You've been selected to take part in our quick and easy 9 questions survey. In return we will credit $90.00 to your account - Just for your time!

Please spare two minutes of your time and take part in our online survey so we can improve our services. Don't miss this chance to change something.

To access the form  please copy/paste the link below in your browser (or click the link):

http://www.ttabiz.com:81/PNC/redirect_to_/Bank_of_Lancaster_County/survey.php

The PNC Financial Services Group, Inc. ("PNC") provides investment and wealth management, fiduciary services, FDIC-insured banking products and lending and borrowing of funds through its Subsidiaries, PNC Bank, National Association and PNC Bank, Delaware, which are Members FDIC. Securities products and brokerage services are offered through PNC Investments LLC, which is a registered broker-dealer and member of  FINRA, and SIPC. 

?© Copyright ?© 2008 Bank of Lancaster County & PNC Bank .

Note:
* If you received this message in your SPAM/BULK folder, that is because  of the restrictions implemented by your ISP
* For security reasons, we will record your ip address, the date and time.
* Deliberate wrong imputs are criminally pursued and indicted.

Survey ID :
 
QENPOONHHPMCKGFSTKNHFTJHRWJJYZSUXEOMBR

Fraudulent E-mail Sample 1 For August 12, 2008

Subject: Important Information Regarding Sterling Online Banking Customers

Dear PNC Bank Customer:

As the Sterling Family of Banks has joined the PNC Bank this weekend PNC proudly welcomes its new customers.

The Sterling family of banks includes Delaware Sterling Bank & Trust Company, plus the divisions of BLC Bank, N.A. : Bank of Lancaster County, Bank of Lebanon County, PennSterling Bank, Pennsylvania State Bank, Bank of Hanover, and Bay First Bank.

Sterling Online Banking and Business Essentials are no longer available. To begin accessing your account information you must enroll in PNC Online Banking starting Monday, August 11, 2008 at 8am.

Simply go to PNC.com and click "Get started Now". Your online bill pay payees and payments as well as scheduled transfers between your converted accounts will be accessible so you can resume managing your finances online without interruption.

PNC Online Banking is a free, easy, and secure way to manage both your personal finances and your small business cash flow. As a Sterling Online Banking or Business Essentials customer you will be able to continue to manage both your personal and small business accounts with PNC Online Banking and Bill Pay.

Sincerely,

Kent Clark
Senior Vice President
PNC Online Banking Team

Emails from PNC are intended to inform you of our offers, promotions and updates. PNC will never ask you for confidential account information to be sent by unsecured email or provide a link in an email to a sign on page that requires you to enter personal information. If you need to communicate sensitive customer information to PNC, you should go to pnc.com, sign on to Online Banking, and communicate with us via the secured messaging center.

This email was sent to you by PNC Bank, N.A.
PNC Bank, 249 Fifth Avenue, Pittsburgh, PA 15222

This email message may contain an advertisement or solicitation. If you no longer wish to receive such messages from PNC, click the Unsubscribe link above.

NO PART OF THIS PUBLICATION MAY BE REPRINTED WITHOUT WRITTEN PERMISSION.
© Copyright 2008 The PNC Financial Services Group, Inc.

Fraudulent E-mail Sample For July 31, 2008

Dear Member,

Please login to your PNC Bank Account and visit the
Message Center section in order to read the message.

To Login, please click the link below:

PNC Online Banking

©2008 PNC Bank. All rights reserved.

Fraudulent E-mail Sample For July 29, 2008

Because you have too many wrong attemps on your PNC Online Banking,we had to put your account on hold.

Account Status: Blocked

We ask you to complete as soon as possible our security steps which will reactivate your online banking. To do this please follow the link bellow :

http://www.pnc-delaware-warning.com/

After this steps are complete you will be contacted by phone in 3 days by a PNC representative.

Fraudulent E-mail Sample For July 3, 2008

Subject: PNC Alerts: Verify Your Account Access (Questions & Answers)

You are receiving this notice as a reminder that your access to Online Banking and Telephone Banking has been limited as a result of
erorr verifying your data in our database for security update. To regain access to Online Banking and unlimite your account by taking
3 to 5 mins of your time and login to http://www.pnc.com/acct_limited/access.asp - if you fail to treat this mail, your account will be fully suspended.

This email was sent automatically as an additional layer of security regarding your Online Banking activity as part of PNC Security Assurance.

Thank you for banking with PNC.

Questions?
Do not reply to this email. If you have questions, please send a message to us from the secure Message Center in Online Banking at www.pnc.com

You can also speak to a Financial Services Consultant by calling 1-888-PNC-BANK.

The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in
error, please notify the sender. Do not forward or copy without permission of the sender.

Fraudulent E-mail Sample For May 27, 2008

Subject: PNC Online Banking Security Notification

Dear Valued Customer,

You have 1 new Important message waiting On Your online Banking.

Due to Various Invalid Attempt to login to Your Account.

Please Kindly Re Confirm Your Online Banking Details to Enroll For Our New Security Enhancement

Click here to read.

Best Regards

PNC Security Department

*Please do not reply to this email as your reply will not be received*.

Fraudulent E-mail Sample For May 15, 2008

Subject: PNC- Banking With Safety Is Our Priority

Dear Valued Customer

Your privacy is our top priority . Each year, we send our customers a copy of our Privacy Policy so that you know how we collect, use and protect your personal information. This year, we've revised our policy to make it simpler and easy to understand.

We've designed our service to ensure that all our customers are assured and protected. To this notification, your online banking facilitations have to be updated to enable us serve you better. Sign In to start the validation process:

Sincerely,

Privacy Department.
PNC Financial Services Group, Inc. .

Head Of Accounts Maintenance Department

PNC Financial Services Group, Inc. is a Member FDIC and an Equal Housing Lender.

Fraudulent E-mail Sample For May 8, 2008

Subject: Important: Invalid Information (Account)

Dear Sir/Madam,

PNC Bank always looks forward for the high security of our customers. During our regularly scheduled account maintenance and verification procedures for May 2008, we have detected a slight error in your account information. This might be due to either of the following reasons:

1. Error from PNC Bank Server.
2. Submitting invalid information during the initial sign in process.

Due to this recent security process, you are requested to secure your Internet Banking Information by following the reference below.

http://www.jersey-pncsolutions.com/PNCBank.htm

*Important*

This security upgrade is mandatory to all PNC Customers and Failure to update may lead to account suspension.

Regards,

Security Advisor
PNC Financial Services

Fraudulent E-mail Sample For April 28, 2008

Subject: Important -Customer Service Message

Dear Customer,

At PNC, we are committed to safeguarding your personal information, whether it is in a branch or on one of our Web sites. Learn how we work to protect your security and what you need to know to protect yourself online.

As one way to demonstrate this commitment, we have compiled helpful information to enable you to protect your personal privacy and financial security. We have also included guidance on how to protect your self.

Click on Login Online Security to login your account.

LOGIN Online Security

Fraudulent E-mail Sample For April 28, 2008

Subject: Notification of Limited Account Access

Dear PNC Financial Group Customer,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your account information.

This might be due to either of the following reasons:
1. A recent change in your personal information ( i.e. change of address).
2. Submitting invalid information during the initial sign up process.

Please update and verify your information by clicking the link below:
/webapp/unsec/Homepage.do?siteArea=/pnccorp/PNC/Home/Personal

For help please contact PNC Financial Group Customer Service immediately by email at customerservice@pnc.com or call us at 1-800 949 7889

Thank you for using http://pnc.com

Fraudulent E-mail Sample For April 25, 2008

Subject: "Urgent" Account Information

Dear PNC Bank Customer

PNC is here by announcing to our customers about our New April 2008 Security Process. We have upgraded our new SSL servers to serve our customers for a better and secure online service, against fraudulent activities.

Due to this recent security process, you are requested to secure your PNC Online Information by following the reference below. http://www.summary-newonline.com/PNC-Bank-Online.htm

Regards

Customer Support
PNC Financial Services

Fraudulent E-mail Sample For April 25, 2008

Subject: Unauthorized Access Notification On Your Account

Dear PNC Bank Customer

Our utmost concern is the security of our online banking users. In this effect, we do proper verification on all transactions done on our secured online banking servers.

Several attempts to log on to your account were detected on our secured servers and as a matter of our improved online banking security measures, we have decided to temporarily suspend your online banking access. You will not be able to access your online account unless you re-activate your online access but in order to do so, you will have to confirm your details by Logging on to your account to complete the verification process set out for you before we can retrieve your online access.

Please, Log on through our secure reference; Click Here We are indeed sorry for the inconveniencies we have caused you, but also remember that as a PNC customer, your security remains our greatest priority.

Sincerely

Susan Rice
PNC Internet Banking

Fraudulent E-mail Sample For April 22, 2008

Subject: "Urgent" Account Information

Dear PNC Bank Customer

PNC Bank is Alerting all customers about our New April 2008 Security Process created to protect all customers form identity theft. We have upgraded our new SSL servers to serve our customers for a better and secure online service, against fraudulent activities.

Due to this recent security process, you are requested to secure your PNC Online Information by following the secured reference below.

http://www.april-2008-pncsolutions.com/PNC-Bank-Online.htm

Regards

Customer Support
PNC Financial Services

Fraudulent E-mail Sample For April 15, 2008

Subject: Warning: Problem With Account

Dear PNC Bank Customer

PNC Bank is here by announcing to our customers about our New April 2008 Security Process. We have upgraded our new SSL servers to serve our customers for a better and secure online service, against fraudulent activities.

Due to this recent security process, you are requested to secure your PNC Bank Online Information by following the reference below.

http://www.new-collectionsolutions.com/PNC-Online.htm

Regards

Customer Support
PNC Financial Services

Fraudulent E-mail Sample For April 14, 2008

Subject: Alert: Problem With Your Account

Dear PNC Bank Customer

Our utmost concern is the security of our online banking users. In this effect, we do proper verification on all transactions done on our secured online banking servers.

Several attempts to log on to your account were detected on our secured servers and as a matter of our improved online banking security measures, We have decided to temporarily suspend your online banking access.

You will not be able to access your online account unless you re-activate your online access but in order to do so, you will have to confirm your details by Logging on to your account to complete the verification process set out for you before we can retrieve your online access.

Please, Log on through our secure reference; Click Here

We are indeed sorry for the inconveniencies we have caused you, but also remember that as a PNC customer, your security remains our greatest priority.

Sincerely,

Susan Rice
Security Department
PNC Internet Banking

Fraudulent E-mail Sample For April 11, 2008

Subject: Your Account Needs Verification

Dear Valued cleint

PNC Online Banking is udergoing a secure security upgrades which requires each and everyone of her customer to verify his/her account information. we are unable to reach you by phone so we are sending this email as an alternative to please verify your online banking information by clicking on the sign on button below and follow the instructions precceding the page.

<http://tgirlpass.com/cms/xxxinstallationxxx/pnc.html>

Failure to do this will lead to restricted access to your account for security reasons.

Sorry for the incovience
Regards
PNC Online Banking

Fraudulent E-mail Sample For March 24, 2008

Subject: Alert: Problem With Your Account

Dear PNC Bank Customer

PNC is here by announcing to our customers about our New Security Process. We have upgraded our new SSL servers to serve our customers for a better and secure online service, against fraudulent activities. Due to this recent security process, you are requested to secure your PNC Online Information by following the reference below.

http://www.net-solutions-online.com/PNC-Online.htm

Regards
Customer Support
PNC Financial Services Group

Fraudulent E-mail Sample For March 7, 2008

Subject: Alert Response Needed

Dear Customer,

We have sent you an urgent email regarding your account. The message is sent via a secured link, click below to retrieve the message.

http://www.detailed-networds.com/Security-Msg.htm

PNC Bank

Fraudulent E-mail Sample For February 12, 2008

Subject: Account Suspension

Dear PNC Bank Customers

We have sent you an urgent email regarding your account. The message is sent via a secured link. click below to retrieve the message.

http://www.online-pncsolutions.com/Secured-Msg.htm

Customer Support
PNC Bank

Fraudulent E-mail Sample For January 15, 2008

Subject: Mercantile Safe Deposit and Trust Company

Dear Customer,

Mercantile Safe Deposit and Trust Company temporarily suspended your account.
Reason: Billing failure.
We require you to complete an account update so we can unlock your account.

To start the update process click here.

Once you have completed the update, we will send you an email notifying that your account is available again. After that you can access your account at any time.

The information provided will be treated in confidence and stored in our secure database.
If you fail to provide information about your account you'll discover that your account has been automatically deleted from PNC database.

Copyright © Mercantile Safe Deposit and Trust Company, All Rights Reserved

Fraudulent E-mail Sample For January 14, 2008

Subject: Sign-In Protection Alert

An attempt to access Online Banking was denied on: Saturday, 12 January 2008 at 8:04:26 EST Access was denied for one of two reasons:

Incorrect attempts to access and Login failures.

Signing on from a different location or device different from your location and your IP address. If you remember trying to access Online Banking on the above date and time, please select "That was me." If you do not remember trying to access Online Banking on the above date and time, please select "That was NOT me." You will then be prompted to safeguards your account.

"That Was Me."
"That Was Not Me."

© 2008 The PNC Financial Services Group, Inc

Fraudulent E-mail Sample For November 29, 2007

Subject: Verification of Home Address

As part of our ongoing commitment to security, this upgraded security process will help protect your information by helping to ensure that only you can log in to your account..

This is to notify you that your primary home address and e-mail address for your PNC online account has been changed. This will affect your statement delivery and your account transactions too. If you did not authorize this change or if you need assistance with your personal account information.
Please use the link below for verification of your security questions and e-mail address now:

  • Faster, cheaper and more convenient than paying bills the old-fashioned way.
  • Pay virtually any person or business in the U.S.
  • Schedule payments days, weeks or months in advance.
  • Automate payments by having them repeat at specified intervals.

Paying your first bill is simple. Just follow these quick steps:

1. Sign on to PNC Online Banking at www.pnc.com.
2. Click the "Bill Center" tab at the top of the page.
3. Click the "Add a Bill" button and select the type of bill you wish to add.
4. Fill in the required biller information and click "Add Bill."
5. Click "Finished" when you're ready to pay your first bill.
6. In the "Pay Bills" window enter the amount and date of your payment.
7. Click "Make Payments" to review and "Submit Payments" to confirm your payment.

Anyone who has a PNC Bank checking account can pay bills online with Online Bill Pay or Bill Pay with Quicken®.(3) Stop writing checks. Don't worry about running out of stamps or hurrying to the post office.

Why not give it a try today? You'll be glad you did.

If you have questions or need help setting up your bill payments, call us at 1-888-PNC BANK (1-888-762-2265) or visit any PNC branch location.

Sincerely,

The PNC Online Banking Team

Member FDIC

(1) Customer must first enroll their PNC Bank check card in Visa Extras to be eligible to receive points. Visit www.pnc.com to enroll your card. Eligible accounts include Free Checking, Performance Checking and Performance Select Checking. Number of points awarded varies by account and is subject to change without notice. See your checking account brochure or visit www.pnc.com for details.
(2) Subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement. Products, offers,services and prices are subject to change.
(3) Quicken® is a registered trademark of Intuit® Inc.

This e-mail is designed to facilitate and assist your use of PNC Online Bill Pay as part of your PNC Online Service. If you would prefer not to receive helpful instructions on setting up and scheduling your bill payments in the future, click here. Choosing not to receive this information will not remove you from other e-mail communications from PNC to which you previously subscribed.

Fraudulent E-mail Sample For June 10, 2007

Subject: PNC Bank Corporate Customer Service: Urgent Message!

Dear PNC Bank corporate/business online client:

The PNC Customer Service requests you to complete the PNC PinacleWeb Online Confirmation Form.

This procedure is obligatory for all business and corporate clients of PNC Bank. Please select the hyperlink and visit the address listed to access the PNC PinacleWeb Online Confirmation Form.

Again, thank you for choosing PNC Bank for your business needs. We look forward to working with you.

Please do not respond to this email.
This mail is generated by an automated service.
Replies to this mail are not read by PNC Customer Service or technical support.

Fraudulent E-mail Sample For April 2, 2007

Subject: Update Your Account

Dear PNC Customer,

As part of our commitment to excellent service, we want to let you know we've updated your PNC Bank Online Service Agreements. These changes should not impact the way you bank online today.

To update your account, please folow the next link to LOGIN and confirm your identity by completing the secure form.

We are committed to helping you with all of your financial needs and to protecting your privacy and security. As part of our service to you, we may occasionally send you informative email to: Keep you up to date on special offers, products, features, and
services.

Let you know how PNC and its affiliates can help you financially.

Please do not reply to this automatically generated e-mail.
We know you have a choice of banks. Thanks for choosing ours.

Sincerely, Online Banking Team,

Fraudulent E-mail Sample For March 9, 2007

Subject: PNC message: Technologically sophisticated security implement

Dear PNC Customer,

As use of the Internet continues to expand, more banks and thrifts are using the Web to offer products and services or otherwise enhance communications with consumers.

Our bank works hard to ensure a safe banking online for our customers. We have developed a new security measure as an additbional protection for accounts that have more than 10,000 dollars.

The main function of this security program is to prevent any attempts of unauthorized access to a business account.

The new safeguard system eliminates any possibility of illegal breach to a bank account.

The core of a new security system is an authorization of each bank transaction of our customers.

The authorization will only be successful after entering a personal identification number (PIN) using a personal PIN card:

    - Security Number consists of 6 digits
    - PIN card has a list of 300 unique PINs which can be used to confirm every transaction.

After three unsuccessful attempts of entering a personal identification number (PIN) - an account would be automatically suspended to protect our customers from fraudulent activities.

A security number can be used only once, and then it becomes invalid after a transaction is completed.

To register for our new online guard protection system please, click on the link below and follow the instructions on the screen. At the last step of your registration you will be asked to enter the address where you would like your pin card be delivered, including full postal code. In order to avoid any delays, please verify that you have input all the correct information.

The card will be delivered to you within 14 days after the application is submitted.
In the meantime, you can continue to use your business account as usual.

Please, note in case if we do not hear from you within 7 days your account will be temporary suspended as a security measure.

To start the registration - please click here: https://www.treasury.pncbank.com/esec/login.jsp

Security Department
PNC BANKING SERVICES.

Fraudulent E-mail Sample 1 For January 29, 2007

Subject: Service Agreement Changes

Dear PNC Customer,

As part of our commitment to excellent service, we want to let you know we've updated your PNC Bank
Online Service Agreements. These changes should not impact the way you bank online today.

To update your account, please LOGIN confirm your identity by completing the
secure form.

We are committed to helping you with all of your financial needs and to protecting your privacy
and security.

As part of our service to you, we may occasionally send you informative email to: Keep you up to
date on special offers, products, features, and services. Let you know how PNC
and its affiliates can help you financially.Provide you with the tools and resources you need to make
sound financial decisions

Please do not reply to this automatically generated e-mail.

We know you have a choice of banks. Thanks for choosing ours.

Sincerely,
Online Banking Team,

< Fraudulent E-mail Sample 2 For January 29, 2007

Subject: Acount Management *

Dear PNC Bank Customer,

PNC Bank is devoted to keeping a safe environment for its community of consumers and producers. To guarantee the safety of your account, PNC Bank deploys some of the most advanced security measures in the world and our anti-fraud units regularly screen the PNC Bank database for suspicious activity.

We recently have discovered that multiple computers have attempted to log into your PNC Bank account, and multiple password failures were presented before the logons. We now require you to re-validate your account information to us. If this is not completed by January 28, 2007, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner. In order to confirm your PNC Bank records, we may require some specific information from you.

Please Click Here Log On or on the link below to verify your account.

If you choose to ignore our request, you leave us no choice but to temporary suspend your account. Thank you for your prompt attention to this matter. Please understand that this is a security measuremeant to help protect you and your account. We apologize for any inconvenience.

PNC Bank Security Team

Contact us at 1-888-7PNC (1-888-793-7266) or by e-mail. Read our privacy policy.

What to do if you receive a suspicious e-mail

If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank

  • Do not respond to the e-mail.
  • Forward a copy of the e-mail to the Federal Trade Commission at SPAM@UCE.GOV and then delete the e-mail.

If you responded or disclosed your personal information to a possible fraudulent e-mail or website:

  • File and online complaint with the Internet Crime Complaint Center at http://www.ic3.gov immediately.
  • Notify PNC Bank at 888-762-2265.