Ann Parker, CAE
"We were very impressed with PNC's transition team. Now that our accounts have been moved, we continue to be delighted with the technical support and customer service teams. We made the right decision moving to PNC."
An Advocate Through and Through
Ann Parker believes that every person deserves the opportunity to build a successful career. That's why she commits her personal time to mentoring young people and professionals in her field; why she volunteers at the First Impressions Boutique, which provides interview-appropriate clothing to unemployed women striving to re-enter the workforce; why she has worked with the Capital Area Literacy Coalition to help dyslexic adults learn to read; and why she dedicates her career to supporting the small business owners of Michigan.
As COO of the Small Business Association of Michigan (SBAM), where she oversees budget and finance, human resources, facilities management and governance, Ann considers herself a jack-of-all-trades. She joined the association 16 years ago, as director of government relations, offering advocacy and lobbying services to 10,000 SBAM members statewide.
"I worked in the Michigan legislature for five years before I joined SBAM. That's where I learned about the exciting career opportunities in association management," says Ann, whose early career included serving not only on the staff of a Senate majority leader and a state representative but also as a government affairs representative for a Fortune 500 corporation in Detroit.
The Allure of Entrepreneurship
Ann was drawn to SBAM because she relates to the can-do spirit of small business owners. With a staff of 20 people and a $5 million budget, SBAM helps these individuals' businesses succeed by promoting entrepreneurship, leveraging buying power and engaging in political advocacy.
"Small business owners are risk takers; they're willing to let us try any approach that might strengthen their position," Ann explains. "You feel a vibrancy - an optimistic attitude that no matter what the economy brings, we can overcome it when we work together."
Ann looks for a similar can-do spirit from her bank. When SBAM became dissatisfied with the customer service and fees of its bank in 2009, her team selected PNC from several banks they interviewed.
Reports Ann: "The conversion process was amazingly smooth - systematic, orderly and complete down to the smallest detail. We were very impressed with PNC's transition team. Now that our accounts have been moved, we continue to be delighted with the technical support and customer service teams. We made the right decision moving to PNC."
The Fulfillment of Mentorship
Just as Ann champions businesses across her state, she supports individuals in her own industry. Having earned the highest professional designation in her field, Certified Association Executive (CAE), in 1997, and becoming recertified every three years thereafter, Ann mentors CAE candidates preparing to take the exam.
"I have been fortunate to make association management my career, and believe that others deserve that same opportunity," she says. "I'm delighted to support my profession and its people."