UA eRefund - Frequently Asked Questions

  1. When are refunds processed?
  2. My financial aid hasn't disbursed yet. When will I get a refund?
  3. If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?
  4. I am unable to attend my class. Can I get a refund?
  5. Can I get a refund if I fail a class?
  6. Will Parent Plus loans be eligible for Direct Deposit?
  7. What happens if the bank account number is invalid or closed?
  8. How can I confirm my bank name or routing number if either one appears to be different in your system?
  9. How long does it take to receive a Direct Deposit refund?
  10. Can the bank account be changed?
  11. Can I delete my direct deposit?
  12. Does the student have to sign up or confirm each semester?
  13. Can I use multiple accounts for Direct Deposit?
  14. What happens if my mailing address is wrong?
  15. What is NACHA?
  16. What are my options for receiving refunds?
  17. How do I activate my account and get started?
  18. What are the advantages of having my refunds deposited directly to an existing bank account?
  19. How will I know when my financial aid or other refund has been deposited into my bank account?
  20. Can I have my refund deposited to another bank account?
  21. Is there a fee for having the funds directly deposited into my account?
  22. Can I still pick up a refund check from the Bursar's office?
  23. How will I know when the check has been mailed?
  24. What happens if I don't select an option for my refund?
  25. I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
  26. Who do I call if I have a concern with my refund?
  27. Can I use eRefund for Work Study?

PNC Bank Related Questions

  1. Are there PNC ATMs located on campus?
  2. Where is the closest PNC ATM to my home?
  3. Is there a PNC bank on campus?
  4. What are the hours of the PNC bank on campus?
  5. Does PNC offer student checking accounts?
  6. How do I contact PNC?
When are refunds processed?

Refund disbursments are processed daily. Receipt of funds is dependent upon the type of payment option the student elects.

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My financial aid hasn't disbursed yet. When will I get a refund?

Refunds will be processed for qualifying students after financial aid has been disbursed. Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are disbursed to your student account provided you have:

  • Accepted the Loans
  • Completed the Direct loan Master Promissory Note
  • Completed Entrance Counseling (new loan borrowers only)

Important Note: Anticipated Aid is based on full time enrollment. This amount will be reduced at time of disbursement if enrollment falls below full time.

Visit Financial Aid for more information.

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If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?

If you drop or add classes or your Financial Aid is adjusted, your payment plan balance will adjust automatically based on credits or additional charges to your account. Your unbilled installments will be reduced or increased based on the amount of the adjustments.

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I am unable to attend my class. Can I get a refund?

See the refund schedule to determine how much of a refund you are eligible to receive.

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Can I get a refund if I fail a class?

Refunds are not issued for students who fail a class.

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Will Parent Plus loans be eligible for Direct Deposit?

No. Parent Plus loan credits are refunded by check to the Plus loan applicant unless the Plus loan applicant requests Direct Deposit in person.

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What happens if the bank account number is invalid or closed?

The student will be contacted for correct information and/or a check will be mailed. The refund may be delayed at least 7-10 days. Future Direct Deposits will not be permitted unless bank information is corrected.

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How can I confirm my bank name or routing number if either one appears to be different in your system?

Every financial institution in the United States has at least one routing number and based on mergers down through the years, multiple banks may have the same routing number. Contact the Office of Student Accounts or check Routing Number Verification to confirm.

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How long does it take to receive a Direct Deposit refund?

It takes on average 3 days from the date of the refund process in the Student Account's Office.

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Can the bank account be changed?

Yes, the student may change their bank account number through My Akron at any time prior to a refund batch.

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Can I delete my direct deposit?

A direct deposit account cannot be deleted. You can inactivate an account and activate a new account through My Akron/Student Center. If you wish to discontinue Direct Deposit you must sign a Direct Deposit Cancellation form in person in the Office of Student Accounts/Simmons Hall. In this case you would be sent a check in the future.

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Does the student have to sign up or confirm each semester?

No, once the student signs up this is their permanent refund option until the student makes a change or the direct deposit is rejected by the Bank.

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Can I use multiple accounts for Direct Deposit?

No, the "balance" of the refund must be credited to one account.

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What happens if my mailing address is wrong?

If the Student Account's Office has identified a bad address previously on your account (Bad Address Service Indicator) your Direct Deposit will not be processed.

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What is NACHA?

Visit NACHA for more information.

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What are my options for receiving refunds?

You have (3) options for receiving refunds:

  1. Direct Deposit into a PNC Bank Account.
  2. Direct Deposit into a bank account at another financial institution
  3. Reloadable Paycard. If you choose this option, please allow an additional 7 - 10 days for initial processing and mailing. Once you receive your card, you will retain it for your entire time at UA and if future refunds are processed, they will automatically credit your card.

Note: If no option is selected in UA eRefund, a check is mailed to the home address on file at Akron.

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How do I activate my account and get started?

Students can activate their refund account by logging into MyAkron and selecting UA eRefund. Remember to have your banking information available when logging in. You will need to have your bank routing number and account number. For security reasons you will be asked to provide your mother's maiden name upon your first login.

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What are the advantages of having my refunds deposited directly to an existing bank account?

The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, and it is more secure.

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How will I know when my financial aid or other refund has been deposited into my bank account?

You will receive an email notification to your UAkron email account from PNC Payment Portal@pnc.com when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.

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Can I have my refund deposited to another bank account?

Yes, you can do this by logging into MyAkron, selecting UA eRefund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyAkron to change/update your banking information at anytime.

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Is there a fee for having the funds directly deposited into my account?

No. There are no fees for students using this service, regardless of which payment option is selected.

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Can I still pick up a refund check from the Bursar's office?

No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through MyAkron. All checks are mailed to the home address on file in the system.

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How will I know when the check has been mailed?

You will receive an email notification to your UAkron account from PNC Payment Portal when the check is ready to be mailed.

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What happens if I don't select an option for my refund?

A refund check will be mailed to your home address that is on file in the university's student system. Checks are generated twice per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyAkron.

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I'm a parent. Can I receive my PLUS refund in another form other than a paper check?

Not at this time.

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Who do I call if I have a concern with my refund?

For questions about eRefund, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of the Bursar at 330-972-5100.

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Can I use eRefund for Work Study?

No. Student workers being paid work study must sign up for direct deposit through the Payroll Office.

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PNC Bank Related Questions

Are there PNC ATMs located on campus? Yes, PNC has (7) ATMs located on campus:
  • Student Union - PNC Branch, 1st floor which are capable of accepting deposits, cashing checks and dispensing cash
  • Student Union - 2nd floor - cash dispensing only
  • Simmons Hall - cash dispensing only
  • Bierce Library - cash dispensing only
  • College of Business - cash dispensing only
  • EJ Thomas - cash dispensing only
  • Polsky Building - cash dispensing only
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Where is the closest PNC ATM to my home? Click on "Locate PNC" at the top of this page. Back to Top Is there a PNC bank on campus?

Yes, there is a PNC branch at: Main Campus - Student Union and I full service branch located on East Exchange Street

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What are the hours of the PNC bank on campus?

Monday - Thursday, 8:00 am - 5:00 pm
Friday, 8:00 am - 6:00pm

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Does PNC offer student banking accounts?

Yes. For more information, visit pnc.com/uakron.

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How do I contact PNC? For banking questions, visit pnc.com/uakron, call 1-877-PNC-1000 or visit the branch in the Student Union. Back to Top