Based on a request from students for a more efficient refund process, Robert Morris University initiated a request for proposal (RFP) process to contract with a vendor to provide fast, convenient processing of refunds from financial aid or other sources on their student account. RMU eREFUND is the result of this process.Back to Top What are my options for receiving financial aid or other refunds? You have 4 options for receiving payment:
You will receive an email notification from PNC Payment Portal when funds are ready to be sent to you.Back to Top Can I have my refund deposited to another bank account? Yes, you can do this by selecting ACH - Electronic Check Option. Back to Top Is there a fee for having the funds directly deposited into my account? No. Back to Top Why do I have to authenticate the PNC Prepaid Visa Card that was mailed to me? Security is a priority at PNC. Robert Morris University and PNC are committed to protecting the security and confidentiality of your funds and personal information. In addition to authenticating your PNC Prepaid Visa Card, this process also provides access to view your balance and past transactions online. Back to Top How does PNC Prepaid Visa Card work?
If you select this payment option, you will receive a pre-paid card with the amount you are owed available on it. Once you activate this card, you can use it for purchases anywhere VISA is accepted or you can deposit the funds at your financial institution.
Each time you are owed a refund a new PNC Prepaid Visa Card will be sent to you with the funds you are owed. That is why this card is sometimes referred to as a disposable prepaid card.Back to Top Why is the PNC Prepaid Visa® Card disposable? What does that mean? The PNC Prepaid Visa® Card is disposable as it is intended to only be issued one time. It means that, if you select this method, Robert Morris University will issue your refund through PNC onto a PNC Prepaid Visa® Card that you can dispose of once the balance is zero. Back to Top Who do I contact if I lose my PNC Prepaid Visa Card? If you lose your PNC Prepaid Visa Card, call PNC at 1-800-745-7577. Back to Top I received an email from PNC stating that my refund card was on the way, but I still have not received it, what should I do? Call PNC at 1-800-745-7577. Back to Top What do I do when the funds on my PNC Prepaid Visa Card are exhausted?
After your funds are spent, you may safely dispose of your card by cutting it up or shredding it. If you have chosen this payment option, you will receive a new PNC Prepaid Visa Card each time Robert Morris University owes you a refund.Back to Top What will happen to my refund if I don’t activate my PNC Prepaid Visa Card? If you choose to receive your refunds by a PNC Prepaid Visa Card and do not activate, all funds will be returned to the Title IV Program, if applicable or to Robert Morris University after 180 days . Back to Top Do I still have the option to get a paper check from the Office of Student Accounts? Yes, but all paper checks are mailed. And you are responsible for ensuring that Robert Morris University has your current mailing address. Back to Top Can I pick up my refund check? No. Robert Morris University policy is that all refunds issued by check must be mailed. Back to Top What happens if I don’t select an option for my refund?
A paper refund check will be mailed to your local address that is in Robert Morris University's system.Back to Top I’m a parent. Can I get my PLUS refund in another form other than a check? Not at this time. Back to Top Who do I call if I have a concern with my refund? Call PNC at 1-800-745-7577 If the question is about the amount of the refund not meeting your expectations, you should first contact the Office of Student Accounts. Back to Top
Yes, there is a PNC Bank Branch at: