WVU eRefund is a service that provides fast, convenient processing of student refunds from financial aid or other sources on their student account. WVU eRefund enables a student to have any refunds deposited directly into an existing bank account. No problems with lost checks, an old address or waiting for the mail.Back to Top What are my options for receiving financial aid or other refunds? You have three options for receiving payment:
The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, more securely, and you do not need to worry about whether your address is current.Back to Top How will I know when my financial aid or other refund has been deposited to my bank account? You will receive an email notification from PNCPaymentPortal@pnc.com to the email address you provided when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account online, at an ATM or at your bank's branch office. Back to Top Can I have my refund deposited to any bank account? Yes, when you log in to set up your account, just click on the Direct Deposit Option and complete the information. And, if you change your mind, or need to update contact information, you can use WVU eRefund to change/update your banking information at anytime. Back to Top Is there a fee for having the funds directly deposited into my account? No. There are no fees for students using this service, regardless of which payment option is selected. Back to Top Can I still pick up my refund check? No. The University's policy is that all refund checks must be mailed. Back to Top What happens if I don't activate my WVU eRefund and select my preference for receiving my refunds?
A refund check will be mailed to the address you have on file at WVU. Remember to allow up to two additional weeks for check processing and mailing. For a faster refund, it is recommended that you sign up for Direct Deposit on WVU eRefund.Back to Top I'm a parent. Can I receive my PLUS refund in another form other than a paper check? Not at this time. Back to Top Who do I call if I have a concern with my refund?
For questions about WVU eRefund call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of Student Accounts.Back to Top
Yes, there is a full service PNC Bank in the Mountainlair, and a branch near campus at Suncrest Towne Centre. Get information on other branch locations at pnc.com/wvu or just click on "Locate PNC" at the top of this page.Back to Top Does PNC offer student banking accounts?
Yes. For more information, visit pnc.com/wvu.Back to Top How do I contact PNC? For banking questions, visit pnc.com/wvu, call 1-877-PNC-1000 or visit the branch at the Mountainlair or near campus at Suncrest Towne Centre. Back to Top