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PNC Text Message Banking Commands and Sample Responses


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With PNC Text Message Banking, customers may send text-based commands1 to PNC Bank's designated short code "762265" using their enrolled mobile device to access timely bank account information.

For example, a text message command might be in the format "BAL CHK1" where "BAL" is the command to request an account balance and is followed by an optional account nickname modifying the command.

Sample responses and detailed descriptions of the available commands are provided in the table below.

 Text Command
 Detailed Description  Sample Text Response
   BAL
Returns all the available balances for your eligible accounts according to their designated nickname.
Because text messages are limited to 160 characters, the response from this command may be delivered in multiple text messages depending upon the number of accounts, and the balances, you have.
PNC Bank BAL
Available:
1234: $1000.34
CHK-CHK1: $2,345.09
SAV-SAV1: $150.45
   BAL CHK1

Returns the available balance for a specified account. In this example, "CHK1" is the nickname assigned to the specified checking account. PNC Bank BAL
Available:
CHK-CHK1: $1000.34
   LAST CHK2

Returns the last several transactions for the account you specify by nickname. You may then send the "NEXT" command to view additional transactions for the same account.
There is a limit to the number of transactions you will be able to view. Also, you must specify an account nickname to use this command.
PNC Bank LAST CHK2
06/10: $1000.23
06/09: -$50.00
06/05: -$46.87
06/01: -$210.54
To view more, text "NEXT"
   NICK

Returns your eligible accounts and their associated nicknames. The response is delivered in the format of account first, followed by the nickname assigned to that account. (i.e., Account-Nickname).
Nicknames may be updated by signing on to PNC Online Banking and navigating to the Mobile Banking section of the site.
PNC Bank NICK
Account Nickname
V Wallet-VW01
Spend-1201
Reserve-1234
Growth-5678
CHK-1748-CHK1
CHK-2394-2394
SAV-9881-SAV1
MMK-8122-8122
MMK-2622-MM
   CMD

Returns all supported commands for PNC Text Message Banking.
To view additional commands, as more commands are added over time, use the "NEXT" command as required.
PNC Bank-CMD
BAL acct bal
LAST last trans
NICK nicknames
HELP help
FREE free VW bal
DUE bill due date
PTS points bal
Command[space]nickname for acct
   HELP

Returns basic information regarding how to get more information about PNC Text Message Banking. PNC TXTBanking-HELP
Alert freq based on online settings, msg rates may apply. Info: 1-888-762-2265/www.pnc.com Reply STOP to cancel, CMD for commands.
   STOP

Immediately halts all text messages from PNC. In order to start receiving text messages again you must either send another command to 762265, such as BAL, or reactivate your mobile phone number within Online Banking at pnc.com. PNC TXTBanking-STOP
Alerts are cancelled. You will no longer receive alerts. To reactivate alerts: 888-762-2265 or www.pnc.com. Reply HELP for help.
   FREE

Retrieve the Free balance on your Virtual Wallet. Please note that this command is to be used only by customers with a Virtual Wallet account. PNC Bank-FREE
Free balance:
VWallet-VW1 $1,984.66
VWallet-VW2 $898.21
   FREE CHK1

Retrieve the Free balance on a specified Virtual Wallet. In this example, "CHK1" is the nickname for a Virtual Wallet account. PNC Bank-CHK1
Free balance:
VWallet-VW2 $898.21
   PTS

Retrieve the available points balance for your PNC points accounts. Learn more about PNC points. PNC Bank-PTS
points:
X9783: 99,999
X3434: 99,999
   DUE

Retrieve the payment due date, statement balance, and minimum payment due for your PNC credit card accounts. PNC Bank -DUE
Payment due:
CARD-3579
min due $50.00
statement bal $1,179.43
2/1/2012
   DUE CRD1

Retrieve the payment due date, statement balance, and minimum payment due for a specific nicknamed credit card account. In this example, "CRD1" is the nickname for a specific credit card account. PNC Bank -DUE
Payment due:
CRD1-3579
min due $50.00
statement bal $1,179.43
2/1/2012


1 PNC does not charge a fee for Mobile Banking. However, message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. PNC products, services and prices are subject to change. Also, a supported mobile device is needed to use the Mobile Banking App. PNC products, services and prices are subject to change.

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