PNC Merchant Services Contact Information:

Complete a Contact Request Form and we will contact you.

(8:00am - 5:30pm M - F, EST)

For Sales Inquiries or New Business Assistance
For inquiries about card acceptance, setting up a new processing location
or to refer a new business

PNC Merchant Services Customers:


Client Services and Supplies
For general service questions or to order supplies


Authorization Assistance
Voice Authorization Response Unit (VRU) and referral for Code 10 Operator


Terminal Assistance or Technical Support
For assistance with your point of sale terminal or software product

800-588-7545, option 2
(8:30am - 5:30pm M - F, EST)

Security Questions
Merchant Services Security Department