PNC Careers

An Inside Perspective

ACHIEVERS BELONG AT PNC. We're a place for talented people who want to enjoy an award-winning culture built on teamwork, respect and integrity.

Each of our employees plays a unique role in our growth and success. Learn more about what it's like to work here and get an idea of what specific jobs are like from day-to-day.

Teller

"With the variety of people and requests that fill the hours, my job always provides something new. Tellers may actually have the most important position at PNC…I give the business of banking a face."
- Luke, Retail Bank Teller

Learn more about being a teller at PNC.

Each day, Tellers experience the satisfaction of meeting customers' needs with efficient and personable service for check cashing, deposits, loan payments, withdrawals and product explanations.

Tellers enjoy stability, coupled with the friendship and teamwork of a neighborhood bank. Tellers provide consistent, fast and friendly support within specific guidelines around processes.

Depending on location, Tellers may be able to choose from several shifts and schedules, including weekend hours at our in-store branch locations - which are open seven days a week and peak-time hours.

AN INSIDE PERSPECTIVE:

Luke, Retail Bank Teller

People might think that my position as a Teller is the lowest on the banking totem pole, and yet I have never felt more important. With the variety of people and requests that fill the hours, my job always provides something new. Tellers may actually have the most important position at PNC. I make PNC human. I give the business of banking a face.

Tellers conduct their work with strict guidelines and have to be consistent, precise, fast, fun and exciting. The customer is already familiar with the transaction process and routine, and I make the process friendly and predictable so that he or she is at ease and confident.

Each customer provides a challenge that must be completed perfectly. The whole day is full of friendly interactions and the variety makes the day seem to fly by. When it's time to lock the doors at the end of the day, my coworkers and I are laughing and making plans. PNC has made me feel like I'm part of a family, and I have never felt more important and valued in a career as I do in this one. I look forward to growing with PNC.

Loan Support Specialist

"From my first day at new employee orientation, I knew I had made an excellent life decision in joining PNC. I work as part of a team that's meeting our customers' needs for auto loans…I like that PNC has innovative banking products…But what I truly like best about PNC and my job here is the flexibility I have with my teammates and supervisor."
- Sam, Loan Support Specialist

Learn more about being a Loan Support Specialist at PNC.

Loan Support Specialists play an integral role within our team-oriented atmosphere, helping consumers and businesses meet their financial goals. This position offers the unique opportunity to learn about the entire consumer and commercial loan documentation process, from origination through the life of a loan. Loan Support Specialists must follow established policies and procedures to complete daily responsibilities, such as data entry and tracking and gathering information. This job helps to build both confidence and competency in an important operational area of our company.

AN INSIDE PERSPECTIVE:

Sam, Loan Support Specialist, Consumer Loan Services

From my first day at new employee orientation, I knew I had made an excellent life decision in joining PNC.

I work as part of a team that's meeting our customers' needs for auto loans. It's my job to review loan applications and supporting documents to ensure that all compliance guidelines and approval conditions have been achieved. That means working with car dealers too, to finalize calculations, close the sale and get the customer out on the road.

I like that PNC has innovative banking products, as well as traditional simple interest installment loans that are easy to understand. But what I truly like best about PNC and my job here is the flexibility I have with my teammates and supervisor. The respect everybody shows for themselves and their co-workers speaks volumes of the company's character as a whole.

Shift Supervisor, Lockbox

"In the world of Lockbox, the midnight shift gets the day jumping and bumping! My team and I understand very well that the site's success relies upon how well we begin the day…Processing a high volume of work definitely challenges us to keep productivity and quality high."
- Marlon, Lockbox Midnight Shift Supervisor

Learn more about being a Lockbox Shift Supervisor at PNC.

Many of our commercial banking customers use the PNC lockbox service for receiving customers' payments. Lockbox employees collect and process these payments and then directly deposit them to the company's account. This helps businesses manage their account receivable and excel their cash flow.

Lockbox Supervisors work in a team-oriented atmosphere, handling an array of activities throughout PNC Operations and Lending Services. They provide direction to an assigned team of employees to ensure that established production goals, processing deadlines and service-level commitments are met. Supervisors must have strong reasoning and analytical skills to manage relevant operating and workflow procedures and resolve any issues or problems that arise. They are also expected to support continuous employee growth and advancement in line with PNC's commitment to individual development.

PNC has lockbox locations in Atlanta, Boston, Chicago, Cleveland, Dallas, Los Angeles, Philadelphia, and Pittsburgh.

AN INSIDE PERSPECTIVE:

Marlon, Midnight Shift Supervisor, Lockbox

In the world of Lockbox, the midnight shift gets the day jumping and bumping! My team and I understand very well that the site's success relies upon how well we begin the day.

Our responsibilities revolve around receiving and processing payments mailed to PNC business customers. We also scan the checks and the other documents so clients can see the images online or get a file with their information. Plus, our system gives clients different reports about the payments they received.

Lockbox receives 75 to 85 percent of the incoming mail volume on the night shift, so our overnight processing and deposit activity is an essential part of how receivables management performs. Processing a high volume of work definitely challenges us to keep productivity and quality high.

Training Project Manager

Training Project Managers support business needs and strategies through performance improvement and training intervention. Training Magazine has ranked PNC among its "Top125 Companies for Employee Training" in 2013.

Learn more about being a Training Project Manager at PNC.

Training Project Managers support business needs and strategies through performance improvement and training intervention. The work aligns to a specific line of business.

Training Magazine has ranked PNC among its "Top125 Companies for Employee Training" in 2013. In addition to program development, the Training team is also accountable for training delivery and performance consulting for major projects and initiatives. Team members apply their knowledge of instructional design concepts to plan and implement programs with the goals of cementing customer relationships and a sustainable competitive advantage for PNC.

Training Project Managers act as performance consultants to business line executives and managers, helping them identify and analyze technical, sales, customer service, compliance and operational training needs. Friendly rapport with business lines and corporate training partners allow the Training team to ensure that PNC's overarching strategy, philosophy and values are continually being met.