Corporate & Institutional

What is a Token Passcode?

A token passcode is a one-time, randomly generated numeric code created by a physical device that you have. It is used in conjunction with information that you know, such as your Company User ID, Operator ID and Password, to help authenticate your PINACLE or PINACLE Express login.


Key Points about Token Devices 

  • Automatic Shut Off
    The device will automatically shut itself off after a minute, or you can manually shut it off.


  • Passcode Generation
    The number on your token device changes periodically.


  • Grace Period
    If the number on the device changes just as you have entered it into the Token Passcode field on the login page, don't worry - there's a short grace period.


  • Re-using Numbers
    If there is an error with your login, you will have to wait until the number changes to enter the passcode again.

Note: If you are a Funds Transfer user, you may have a token device that looks different from the one shown above. Continue to use that device as you always have, by entering your PIN into the device and entering the resulting passcode from the device into the Token Passcode field on the login page.

PINACLE is a Registered Trademark of The PNC Financial Services Group, Inc.

Copyright 2008 The PNC Financial Services Group, Inc.

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