Personal Finance
FAQs--West Virginia University

WVU eRefund Program Questions

  1. What is the eRefund program?
  2. What are my options for receiving financial aid or other refunds?
  3. How do I activate my account/select my refund preference?
  4. What are the advantages of having my refunds deposited directly to an existing bank account?
  5. How will I know when my financial aid or other refund has been directly deposited to my account?
  6. Can I have my refund deposited to another bank account?
  7. Is there a fee for having the funds directly deposited into my account?
  8. Why do I have to authenticate the PNC Prepaid Visa Card that was mailed to me?
  9. How does PNC Prepaid Visa Card work?
  10. Why is the PNC Prepaid Visa® Card disposable? What does that mean?
  11. Who do I contact if I lose my PNC Prepaid Visa Card?
  12. I received an email from PNC stating that my refund card was on the way, but I still have not received it, what should I do?
  13. What do I do when the funds on my PNC Prepaid Visa Card are exhausted?
  14. What will happen to my refund if I don’t activate my PNC Prepaid Visa Card?
  15. Do I still have the option to get a paper check from the Office of Student Accounts?
  16. Can I pick up my refund check?
  17. What happens if I don’t select an option for my refund?
  18. I’m a parent. Can I get my PLUS refund in another form other than a check?
  19. Who do I call if I have a concern with my eRefund?

PNC Account related Questions

  1. Are there PNC ATM?s located on campus??
  2. Where is the closest PNC ATM to my home?
  3. Is there a PNC bank on campus?
  4. What are the hours of the PNC bank on campus?
  5. Does PNC offer student checking accounts?
  6. Are other banks or ATMs located on campus?
  7. Are there other PNC branches in Morgantown?
  8. How do I contact PNC?
  9. How do I contact the Lair PNC branch?
What is the eRefund program?

Based on a request from students for a more efficient refund process, WVU initiated a request for proposal (RFP) process to contract with a vendor to provide fast, convenient processing of refunds from financial aid or other sources on their student account. The eRefund program is the result of this process.

See a press release on this program at http://wvutoday.wvu.edu/news/page/7802/.

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What are my options for receiving financial aid or other refunds? You have 4 options for receiving payment:
  1. A deposit into a Free PNC Checking Account
  2. ACH (electronic transfer) to an account at another Financial Institution
  3. A disposable PNC Prepaid Visa® Card
  4. A paper check if no faster delivery option is selected.  ( this  remains the default payment method)
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How do I activate my account/select my refund preference? Students will receive an activation code through the mail in mid-July. The activation code allows them to log in to eRefund so they can select a refund preference. Back to Top What are the advantages of having my refunds deposited directly to an existing bank account? The advantage of having your refund deposited directly into either a PNC bank account or an account at another bank is that you will receive your refund faster, and you don’t have to worry about whether your address is current. Plus you help support the university’s environment-friendly initiatives by eliminating paper checks and envelopes. Back to Top How will I know when my financial aid or other refund has been directly deposited to my account?

You will receive an email notification from PNC Payment Portal when funds are ready to be sent to you.

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Can I have my refund deposited to another bank account? Yes, you can do this by selecting ACH - Electronic Check Option. Back to Top Is there a fee for having the funds directly deposited into my account? No. Back to Top Why do I have to authenticate the PNC Prepaid Visa Card that was mailed to me? Security is a priority at PNC. WVU and PNC are committed to protecting the security and confidentiality of your funds and personal information. In addition to authenticating your PNC Prepaid Visa Card, this process also provides access to view your balance and past transactions online. Back to Top How does PNC Prepaid Visa Card work?

If you select this payment option, you will receive a pre-paid card with the amount you are owed available on it. Once you activate this card, you can use it for purchases anywhere VISA is accepted or you can deposit the funds at your financial institution.

Each time you are owed a refund a new PNC Prepaid Visa Card will be sent to you with the funds you are owed. That is why this card is sometimes referred to as a disposable prepaid card.

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Why is the PNC Prepaid Visa® Card disposable? What does that mean? The PNC Prepaid Visa® Card is disposable as it is intended to only be issued one time. It means that, if you select this method, WVU will issue your refund through PNC onto a PNC Prepaid Visa® Card that you can dispose of once the balance is zero. Back to Top Who do I contact if I lose my PNC Prepaid Visa Card? If you lose your PNC Prepaid Visa Card, call PNC at 1-800-745-7577. Back to Top I received an email from PNC stating that my refund card was on the way, but I still have not received it, what should I do? Call PNC at 1-800-745-7577. Back to Top What do I do when the funds on my PNC Prepaid Visa Card are exhausted?

After your funds are spent, you may safely dispose of your card by cutting it up or shredding it. If you have chosen this payment option, you will receive a new PNC Prepaid Visa Card each time WVU owes you a refund.

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What will happen to my refund if I don’t activate my PNC Prepaid Visa Card? If you choose to receive your refunds by a PNC Prepaid Visa Card and do not activate, all funds will be returned to the Title IV Program, if applicable or to WVU after 180 days . Back to Top Do I still have the option to get a paper check from the Office of Student Accounts? Yes, but all paper checks are mailed. And you are responsible for ensuring that WVU has your current mailing address Back to Top Can I pick up my refund check? No. The University policy is that all refunds issued by check must be mailed. Back to Top What happens if I don’t select an option for my refund?

A paper refund check will be mailed to your local address that is in the WVU STAR system.

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I’m a parent. Can I get my PLUS refund in another form other than a check? Not at this time. Back to Top Who do I call if I have a concern with my eRefund? Call PNC at 1-800-745-7577 If the question is about the amount of the eRefund not meeting your expectations, you should first contact the Office of Student Accounts. Back to Top

PNC Account related Questions

Are there PNC ATM’s located on campus? Yes-ATMs are being installed:

In Morgantown:

  • Mountainlair – 3 ATMs (2 accept deposits & cash checks)
  • Mountainlair Garage, Prospect Street Entrance – 1 ATM
  • Health Sciences Center – 1 ATM
  • Mineral Resources Building – 1 ATM
  • Brooke Tower Lobby – 1 ATM

Potomac State College – 1 ATM (accepts deposits)
WVU Institute of Technology – 1 ATM

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Where is the closest PNC ATM to my home? Go to pnc.com/wvu, and select Locate PNC at the top of the page. Back to Top Is there a PNC bank on campus?

Yes, there will be a PNC branch in the Mountainlair this Fall.

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What are the hours of the PNC bank on campus?

To be determined. WVU seeks student input on this topic

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Does PNC offer student checking accounts? Yes. For more information, visit pnc.com/wvu Back to Top Are other banks or ATMs located on campus? No. Back to Top Are there other PNC branches in Morgantown? A PNC ?stand alone? branch is planned in Morgantown for the 1st Quarter of 2010. Back to Top How do I contact PNC? For banking questions, visit pnc.com/wvu, call 1-877- PNC-1000 or visit the Mountainlair branch when it opens in August. Back to Top How do I contact the Lair PNC branch? Call PNC directly at 1-877-PNC-1000, until the branch is opened. Back to Top I’m a parent. Can I get my PLUS refund in another form other than a check? Not at this time. Back to Top