Midland Customer Service

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Midland Customer Service

Midland is committed to responding to borrowers' needs and providing superior customer service.

Midland’s Borrower Portal is an intuitive platform providing self-service capabilities for clients to independently manage routine transactions and securely communicate with a dedicated servicing analyst. The portal is a best-in-class centralized hub for document management, allowing borrowers to securely upload and submit required information.

Borrower Capabilities

Set up, change, or stop recurring ACH payments.
Connect to Payer Express, PNC’s on-line payment application.
Submit and track reserve draw requests, upload invoices and any additional required documentation.
Receive advance and ongoing notices for financial statements, rent rolls and other required operating documents; with access to a quick upload.
View waterfall statements and system generated correspondence, including billing statements, maturity notices, and insurance letters.

Client Portal Benefits

View important loan details and self-service across a range of common functions providing greater control and transparency.
View easy to follow reminders, payment status, and other time sensitive matters.
A familiar and intuitive user experience.

Additional Client Portal Functionality

Borrowers administer and control access to their loans, as well as the capabilities of approved users, through the Borrower Administrator functionality. The Service Request functionality enables borrowers to communicate with the Midland team by sending messages, inquiries, and requests. When new activity occurs requiring borrower action, emails are generated to an approved email address with system log in prompts.

Related Resources

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Contact Midland Customer Service

We have a dedicated and specially trained team of customer service representatives available to respond to requests, no matter how complex the issue.

Call Borrower Services

Mon - Fri: 8 a.m. - 5 p.m. ET

Borrower Insights

Contact us via Borrower Insights

Email Us

Our team is ready to answer your questions.

PNC General Disclosure

PNC General Disclosure https://www.pnc.com/en/corporate-and-institutional/pnc-general-disclosure.html

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions (including PNC Bank, National Association and its subsidiaries) to obtain, verify, and record information that identifies each person who establishes a formal relationship with such institution. What this means for you -- when you enter into a business relationship with PNC Bank, we will ask you your name, street address, tax ID number and other pertinent information that will allow us to identify you. We may also ask to see your organizational documents or other identifying information. We appreciate your business and patience with our compliance efforts.

FDIC Privacy Rights:

Midland provides commercial loan servicing for the Federal Deposit Insurance Corporation (FDIC). Borrowers with loans controlled by FDIC Receiverships have certain privacy rights which are described in detail at http://www.fdic.gov/consumers/privacy/.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.