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Retail Banking

Branch Leadership and Business Banking | Development Program Details

Program Overview

At PNC, we work hard to provide the easiest way to bank and invest to help customers achieve financial well-being.  We provide a great customer experience through our branches, care center, ATMs, online and mobile solutions.  Retail Banking serves more than 8 million consumers and small businesses who use our various deposit, lending, credit card, cash management and investment services.  You can find PNC branches and ATMs throughout 19 states and the District of Columbia and we offer residential mortgage loans within our branch network and nationwide.  Whether it’s buying a home, saving for retirement, investing for the future or finding the right credit card, PNC Bank helps customers gain the confidence they need to make important financial decisions.

Roles within Retail Banking focus on partnerships, centered around the customer experience.  The Branch Leadership track of the Retail Development Program develops the next generation of leaders for Retail through rotations across key retail segments with a focus on our branch network.  Associates will experience a holistic view of how the Retail organization functions to obtain the knowledge and skills necessary to lead a branch and provide a great experience for our customers.

The Business Banking track develops the next generation of relationship managers for Retail’s Small Business Banking ($1 to $5 million in revenue) segment. Through rotations across key retail distribution segments, associates will experience a holistic view of how the Retail organization functions. Associates will work alongside successful relationship managers, interact with clients and build credit acumen to obtain the knowledge and skills necessary to support a team of relationship managers delivering an outstanding experience for our customers.

Throughout this 18-month program, associates will experience rotational work assignments, classroom learning, virtual learning, networking opportunities, mentoring by market leadership as well as sales, technical and professional skill development.

What to Expect During the Program

The development program follows a 70/20/10 learning model where 10% of the time is spent on formal learning/training, 20% of the learning is social, and 70% is experiential. Through the experiential-based rotations, associates will gain a deeper understanding of the Retail Banking strategy and critical branch functions and roles, including consultative selling and service, teller, small business sales, and management.

As associates progress through the learning path, they will transition from having formal classroom training to working with a coach and mentor who oversee the experiential components.

Associates will have the opportunity to work directly with customers and partners within the business throughout their time in the development program. 

Travel to different office locations within market may occur throughout the duration of the program. Ability to travel, and access to reliable transportation for handling local assignments is required.

What a Typical Day Looks Like

  • Department Rotations (inclusive of teller, platform, branch management, small business sales, and immersion experiences across key Retail distribution segments)
  • Formal/Virtual Training (including small-business credit fundamentals)
  • Mentorship and Job Shadow
  • Technical, Business and Soft Skill Development
  • Working face-to-face with customers/prospects and conducting joint/individual meetings

Career Opportunities

Based on business need and upon successful completion of the Retail Banking Development Program, associates are placed into a position that aligns with the associate’s skills and potential.

Branch Leadership Track graduate opportunities may include:

  • Branch Manager (Traditional, Universal or In-Store Branch)
  • Assistant Manager (Traditional, Universal, Business Banking Center)

Business Banking Track graduate opportunities may include:

  • Business Banking Sales Associate

Program Duration



Available Locations

Central New Jersey; Central Ohio; Chicago/Wisconsin; Florida; Greater Washington, D.C.; Northeast (Pennsylvania/New Jersey); Northern Ohio; Philadelphia/Delaware/South Jersey; Southern Ohio/Northern Kentucky; Southwest Pennsylvania


Preferred Areas of Study: Business Administration, Finance, Marketing, Management or related majors

Desired Skills: Strong interpersonal and leadership skills with an interest in relationship building through consultative sales, customer service, flexibility, ability to work in a fast-paced environment, communication, goal-oriented, organized, proactive and can manage multiple priorities, risk management and problem-solving.

Minimum Requirements: Bachelor’s Degree from a 4-year school or university, 3.0 GPA

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