ALERT: PNC text messages will only come from certain five- or six-figure “short codes”. Check Out Our Most Commonly Used Codes »

Security & Privacy Center

Information, technology and offerings aimed at protecting your personal and financial information.

Important Updates
Contact us
Security
Privacy
Insights

Important Updates 

Don’t Fall for Digital Payment Scams!

What to do if you receive a suspicious message: If you suspect that you've received a fraudulent text or e-mail that appears to be from PNC Bank


Do NOT respond. Do NOT click on any links. Do NOT provide any personal information. Forward the email or a screenshot of the text message to PNC Bank abuse@pnc.com. Delete the email or text message.

Safety Tips for Sending Money with Zelle®

Don’t Click! Fraudulent Text Messages are on the Rise

PNC will never send a text message to you from an email or a phone number. Valid PNC text messages will be sent by five- or six-number “short codes.”

If ever contacted by someone claiming to be from PNC, contact us from a different channel – phone, text, email – and verify before engaging.

Employ Situational Awareness When Using ATMs and While in Public

Your personal safety starts with being aware of your surroundings. Check out our Physical Security tips to learn how to be safe in parking lots, ATMs and more.

Warning: Fraudsters Use Global Crises, like Coronavirus, to Phish

Don’t take the bait. Be alert to phishing emails, fraudulent text messages and other coronavirus-related scams.

Check out these tips on what you can do to help keep your data more secure

Get Smart on Scams

Visit this resource page from the American Banking Association to learn how to avoid scams.

#BanksNeverAskThat

Deborah Guild,
Head of Enterprise Technology & Security

Whether you do your personal or business banking with us – through an ATM, online, on your mobile device or at a branch – keeping the personal and financial information that you entrust us to secure is a priority for PNC.

Contact Us

We stand ready to help guide you every step of the way and get your credit, identity and account information restored as quickly and completely as possible to minimize damages.

Stay informed of known issues impacting PNC services and customers

Visit the Update Center

Report fraudulent or suspicious
activity with your account

Call 1-800-762-2035

Report a fraudulent message
or phishing attempt

Forward to abuse@pnc.com

Report a vulnerability

Responsible Disclosure Program

Receive additional help and support

Visit Customer Service

Security

Understanding and recognizing fraud is an effective way of helping to prevent it from happening to you. Learn about our tools to detect potential fraud before it's too late.

An Added Layer of Security

Protecting your personal and financial information is one of our top priorities. That's why we offer you these security features that add a dual-layer of protection to your online account.

An Added Layer of Security

Security Tips

Knowing how to protect yourself is the best attack deterrent, so please review our valuable cyber security tips.

Security Tips

Reporting Fraud

In the event you become a victim of identity fraud, the sooner you report fraud or identity theft, the faster PNC and the authorities can take steps to assist you.

Reporting Fraud

Learn How to Spot & Report Phishing

Phishing is a fraudulent attempt, usually made through e-mail or phone, including text messaging, to steal your personal information.

Learn How to Spot & Report Phishing

Set Up Account Activity Alerts

Stay informed by setting up alerts and easily monitor your accounts via email or text message.

Set Up Account Activity Alerts

Detect and Remove Malware

We have partnered with a leading expert in financial security, Trusteer Rapport, to offer online fraud protection software FREE to our customers.

Detect and Remove Malware

Learn about how our products, services
and account features help to protect you.

Using Online Banking

EV SSL Certificates provide an extra layer of security that lets you know you are on the authentic PNC Online Banking site and can safely continue to sign on.

Use Online Banking

Using Your Card for Purchases

Innovations in card technology, like EMV Chips, help to protect your personal information.

Using Your Card for Purchases

Shopping Online

Protect yourself and your identity when shopping online with your debit or credit card, using services like Visa Secure.

Shopping Online

Avoid Mail Fraud

Protect yourself against fraud and identity theft by receiving your PNC Bank statements online rather than through the mail.

Avoid Mail Fraud

Privacy

We protect your privacy. We follow a clear set of guidelines each time we talk with you about your accounts or share your information with others. Find out about our privacy practices:

Privacy Policy

We are committed to protecting your privacy by treating your financial and personal information responsibly.

View Our Privacy Policy

Online Banking & Bill Pay Guarantee

We strive to protect your information and provide timely and accurate transactions.

View Our Online Banking & Bill Pay Guarantee

Insights

Being knowledgeable about security is your best deterrent against fraud.

Protect

What Is the Security Code on a Debit Card?

The security code, also known as the CVV (Card Verification Value) code, helps protect your debit card from fraudulent activity.

2 min read

Protect

Protection Planning: Safeguarding Your Family and Your Assets

Protection planning can help safeguard your family and assets. Learn how PNC can help you create an effective plan to secure your financial future.

3 min read

Protect

How Much Life Insurance Do You Need?

Tips for determining how much life insurance one needs.

4 min read

Protect

The Best Gift You Can Give Your Family: Planning for Long-Term Care

It’s so important to put a plan in place for how you and your family will manage a long-term care event, well before one occurs.

4 min read

Protect

Top 9 Most Common Online Scams and How to Avoid Them

Scammers are always looking for new ways to steal people’s money, information and identity. Do you know how to protect yourself from the latest online scams?

6 min read

Protect

Swipe Left on Romance Scams to Stay Safe From Fraud

How to stop online scammers from breaking your heart and bank account.

3 min read