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Security & Privacy Center

Information, technology and offerings aimed at protecting
your personal and financial information.

 

Head shot of Deborah Guild.

 

Whether you do your personal or business banking with us – through an ATM, online, on your mobile device or at a branch – keeping the personal and financial information that you entrust to us secure is a priority for PNC.

Deborah Guild,
PNC Chief Security Officer

Our commitment to your data security and privacy

Why it’s Important to Reset Your User ID and Password Frequently

Every day, cyber criminals from across the world are scheming about ways to steal your data. They seem to be using increasingly sophisticated methods, which means PNC customers and consumers need to stay on high alert to help protect their personal information. You can help defend against cybercrimes by frequently updating your user IDs and passwords, and taking other actions to enhance your online and mobile banking security. Learn how to reset your user ID and passwords. 

If you are a PNC customer and have questions regarding account security, contact PNC Bank's Online Banking Team at 1-800-762-2035.

 

Watch Out for Text Scams

Some PNC customers have reported a recent scam by fraudsters sending text messages that appear to be official PNC communications. This is an attempt to steal your personal and financial information. Be wary of unexpected text messages, even those that appear to come from PNC, asking you to follow links and/or provide personal information.

While PNC may occasionally ask you to reply to a text message, we will never ask you to click a link from a text.

If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (abuse@pnc.com).

If you are a PNC customer and you believe you may have responded to a fraudulent text, email or phone call and disclosed personal information, immediately change your PNC password, then contact PNC Bank's Online Banking Team at 1-800-762-2035.

Warning signs and additional information about what to do if you receive a suspicious email or text message are posted on the PNC Update Center.

Contact Us

We stand ready to help guide you every step of the way and get your credit, identity and account information restored as quickly and completely as possible to minimize damages.

Stay informed of known issues impacting
PNC services and customers

Visit the
Update Center »

 

Report fraudulent or suspicious activity with your account
 

Call
1-800-762-2035 »

 

Report a fraudulent message or phishing attempt
 

Forward to abuse@pnc.com »

 

Report a bug, vulnerability, or other system issue with our products or services

E-Mail abuse@pnc.com »

 

Receive additional help and support
 
 

Visit
Customer Service »

 

Security

Understanding and recognizing fraud is an effective way of helping to prevent it from happening to you. Learn about our tools to detect potential fraud before it's too late.

Reporting Fraud

In the event you become a victim of identity fraud, the sooner you report fraud or identity theft, the faster PNC and the authorities can take steps to assist you.

Identity Theft Reimbursement Insurance

If you become a victim of identity theft or fraud, we can help you recover some of the costs involved in clearing your name.

An Added Layer of Security

Protecting your personal and financial information is one of our top priorities. That's why we offer you these security features that add a dual-layer of protection to your online account.

Learn How to Spot & Report Phishing

Phishing is a fraudulent attempt, usually made through e-mail or phone, including text messaging, to steal your personal information.

Set Up Account Activity Alerts

Stay informed by setting up alerts and easily monitor your accounts via email or text message.

Detect and Remove Malware

We have partnered with a leading expert in financial security, Trusteer Rapport, to offer online fraud protection software FREE to our customers.

Learn about how our products, services and account features help to protect you:

Using Online Banking

EV SSL Certificates provide an extra layer of security that lets you know you are on the authentic PNC Online Banking site and can safely continue to sign on.

Using Your Card for Purchases

Innovations in card technology, like EMV Chips, help to protect your personal information.

Shopping Online

Protect yourself and your identity when shopping online with your debit or credit card, using services like Verified by VISA®.

 

Avoid Mail Fraud

Protect yourself against fraud and identity theft by receiving your PNC Bank statements online rather than through the mail.

Privacy

We protect your privacy. We follow a clear set of guidelines each time we talk with you about your accounts or share your information with others. Find out about our privacy practices:

View Our Privacy Policy

We are committed to protecting your privacy by treating your financial and personal information responsibly.

View Our Online Banking & Bill Pay Guarantee

We strive to protect your information and provide timely and accurate transactions.

News & Education

Being knowledgeable about security is your best deterrent against fraud.

  • NEW
    How to Avoid Social Engineering
    Learn how you can avoid making security mistakes and becoming a victim of social engineering.
    Read Tips
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  • Child Identity Theft and Sharenting
    Well-intended parents may put child at risk of identity theft by oversharing on social media
    Learn More
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  • How to Stay Safe When Traveling Internationally
    Bit by the travel bug and heading overseas? We asked three experts how to physically and financially protect yourself.
    Learn More
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  • Warning! Don’t Click Past Those Privacy Policies
    As privacy concerns continue to grow every day, it’s time to evaluate how you are keeping yourself safe in the growing data economy.
    Read Article
    man using atm
  • Answer at Your Own Risk: 5 Things to Know about Vishing
    Voice phishing, or vishing, is a tactic criminals use to steal information from unsuspecting victims. Here’s what you need to know.
    Read Article
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  • The Top 3 Cyber Threats to Watch Out for in 2019
    When it comes to your sensitive personal and financial information and data, you can never be too careful.
    Read Article
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  • Five Things that Shed Light on the Dark Web
    It may seem a little spooky, but knowledge is power. PNC’s Debbie Guild sheds light on the mysterious dark web.
    Read Article
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    • Important Legal Disclosures and Information

    Visa is a registered trademark of Visa International Service Association and used under license.

    EMV is a registered trademark of EMVCo in the United States and is an unregistered trademark in other countries. FIRST DATA is a registered trademark of the First Data Corporation in the United States and other countries.

    Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

    The PNC Financial Services Group, Inc. All rights reserved.