CUSTOMER SERVICE

How can we help you? Here are a few ways to reach us.

TOP FREQUENTLY ASKED QUESTIONS

Start here! You may find answers to your questions and concerns in our Frequently Asked Questions.

CUSTOMER SERVICE NUMBERS

Connect with the people and information you need.

If you have questions about your account or want to bank by phone, PNC has a number for you to call.

Personal Banking Accounts

1-888-PNC-BANK (1-888-762-2265)

  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.
  • Calling from outside the United States? General Customer Service can be reached by calling International Collect, 412-803-7711, to help you with your existing PNC accounts. Available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.

Virtual Wallet 1-800-352-2255

  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.

Personal Credit Card 1-800-558-8472

  • 24-hour Automated Account Information is available 24/7.
  • Calling from outside the United States? Credit Card Customer Service can be reached by calling International Collect, 412-803-7787, to help you with your existing PNC accounts. Available 24/7.

Mortgage 1-800-822-5626

  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m. ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to help you with your existing mortgage accounts.