Customer
Service & Support


How can we help you today?

 

Bill Demchak
PNC Chairman, President & CEO

With the completion of our conversion of BBVA USA, I am excited to officially welcome our new customers to PNC. We look forward to helping you achieve your financial goals through our innovative products and services, greater geographic coverage, and enhanced digital capabilities that allow you to bank where and how you prefer.


Visit Our Customer Welcome Center »

 

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Service & Support Information for Your
Existing Account or Loan

PNC Banking Services

Features & Services to Help You Get
More From Your Accounts

Frequently Asked Questions

Find Answers to Commonly Asked Account Questions

How-To Videos

Explore These Video Tips on Banking and Using PNC Services

Contact Us

Here Are a Few Ways To Reach Us, if You Still Need Help


Call Us

If you have questions about your account or want to bank by phone, we have a number for you to call.
 


@PNCBank_Help

We are the official PNC Bank Twitter customer support team - answering your service questions, providing tips and information.


Locate a Branch

We welcome you to visit our locations. Use our locator to find one of our many ATMs and Branch near you.  


Calling from Outside the United States

Personal Accounts

Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET

Call International Collect: 412-803-7711[1]

Business Accounts

Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET

Call International Collect: 412-803-0141 [1]

Personal Credit Cards

Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET

Call International Collect: 412-803-7787 [1]

Business Credit Cards

Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET

Call International Collect: 412-803-7787 [1]

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Update Center

Update Center

Keep up to date on the status of known issues for PNC services.

Security & Privacy

Security & Privacy

We are committed to protecting the security and confidentiality of your information.

Accessible Banking

Accessible Banking

We strive to continually enhance the accessibility and usability of our website and mobile applications so that you can successfully manage your finances.

Important Legal Disclosures and Information

  1. Check with your phone service provider for specific international calling instructions, rates and charges that may apply. Collect calling availability varies by country and may require a local operator.

  2. PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.

  3. PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement

  4. Apple, iPod, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone and Apple Pay are trademarks of Apple Inc. App Store is a service mark of Apple Inc.

  5. Online bill pay is a free service within PNC Online Banking that is available for residents within the US who have a qualifying checking account. We reserve the right to decline or revoke access to this service. Payments to billers outside of the United States or its territories are prohibited through this service. Tax payments, payments to settle securities transactions, and court ordered payments may be scheduled through the Service; however, such payments are discouraged and must be scheduled at your own risk

Visa and Visa Signature are registered trademarks of Visa International Service Association and used under license.

Low Cash Mode is a service mark of The PNC Financial Services Group, Inc.

PNC Pay is a registered mark of The PNC Financial Services Group, Inc.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

BBVA is a registered trademark of BBVA, S.A. and is used under license.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.