Our Customers are Number One
PNC is a strong and robust organization because of our customer relationships. Our products, services and strategies revolve around creating successful financial relationships with customers.
As an intentionally inclusive workplace, we identify and navigate new marketplace opportunities to remain ahead of the curve in meeting the needs of niche markets. We accomplish this through multicultural marketing initiatives to improve the customer experience among our diverse customer base. Our multicultural marketing team:
- Develops customer-focused marketing campaigns for the African-American, Hispanic, Polish, Chinese, Korean, Asian Indian and LGBTQ communities. All campaigns are culturally relevant and in-language, where appropriate.
- Collaborates with the Diversity and Inclusion team to bring History and Heritage Month celebrations to life through the use of mass media, which increases awareness of the PNC brand within our diverse communities.
Our other multicultural marketing efforts include:
- Bilingual employees at our branches who meet the needs of our diverse segment customers. Many of these same branches also display customized bilingual signage and digital content in Spanish and Polish.
- More than 9,000 ATMs featuring 10 or more languages, including Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Vietnamese. The ATMs are also equipped with Spanish and English audio capabilities for the visually impaired.
- Various resources for Hispanic consumers in Spanish, including a designated Customer Care Center line, 1-866-HOLA-PNC, educational materials and webpages in Spanish, including pnc.com/espanol, pnc.com/siempreabierto and pncvirtualwallet.com/es.
- Customized webpages developed for Polish, Chinese, Korean, Asian Indian and LGBTQ customers.
- Interpretation services offered in more than 240 languages in our branches and over the phone.
- Various tools and assistance for customers with visual, hearing and physical disabilities, including Braille and large print; TRS and TDD services; and accessible branches with accessible parking, entryways with ramps, easy-to-open doorways and accessible restrooms.
10+
Languages Featured on our ATMs
Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish and Vietnamese
240+
Languages Offered via Interpretation Services
In our branches and over the phone. For the hearing impaired, customer service is available through TDD and relay calls
All Inclusive: Better Together
Diversity & Inclusion at PNC
Honored by the following for our commitment to creating a culture of respect and inclusion:
Industry/Reputation
- U.S. Best Bank, Euromoney Awards for Excellence (2020)
- Best National Banks, Kiplinger (2020)
Corporate Social Responsibility
- Outstanding Community Reinvestment Act Rating for 44 consecutive years
- JUST 100 America’s Most Just Companies; Top 100 U.S. Companies Supporting Healthy Families and Communities, JUST Capital (2021)
- 100 Most Sustainable Companies, Barron’s (2020)
- America’s Most Responsible Companies, Newsweek (2020)
Diversity & Inclusion
Accessibility
- 100% Score on Disability Equality Index® (DEI®) Best Places to Work™ (2021)
- Top 50 Employers, Equal Opportunity Magazine (2021)
- Top 50 Employers, CAREERS & the disABLED Magazine (2021)
- Employer of the Year, Disability:IN (2019)
LGBTQ+
- Best Places to Work for LGBTQ Equality, Human Rights Campaign (2021)
- Top LGBTQ+ Friendly, Black EOE Journal (2021)
- Best-of-the-Best Corporation for Inclusion, National Gay & Lesbian Chamber of Commerce and National Business Inclusion Consortium, (2020)
Veterans
- Best of the Best Top Veteran-Friendly Companies, U.S. Veterans Magazine (2021)
- Top Veteran-Friendly Supplier Diversity Programs, U.S. Veterans Magazine (2021)
Women
- Best Companies for Multicultural Women, Seramount (2021)
- Gender-Equality Index, Bloomberg (2021)
- Top Financial Companies, Professional Woman’s Magazine (2021)
- 50 Out Front: Best Places to Work for Women & Diverse Managers, Diversity MBA Magazine (2021)
- 100 Best Companies, Working Mother (2020)
- Top 70 Companies for Executive Women, National Association for Female Executives (2020)
- Most Powerful Women in Banking and Finance, American Banker (2020)
- Best Finance Companies for Women, Fairygodboss (2020)
- Board Diversity Award, DirectWomen (2019)
Important Legal Disclosures & Information
PNC Equal Employment Opportunity Policy
It is the policy of The PNC Financial Services Group, Inc. ("PNC"), in compliance with the law, to afford equal opportunity to all applicants and existing employees without regard to race, color, religion, national origin, gender, sexual orientation, gender identity/expression, age, ancestry, marital status, genetic information, family medical history, disability, protected veteran status, or any other basis that would be in violation of any applicable ordinance or law. Protected veterans include disabled veterans, active duty wartime or campaign badge veterans, recently separated veterans and Armed Forces service medal veterans. All aspects of employment including recruitment, selection, hiring, training, transfer, promotion, termination of employment, compensation, and benefits conform to this basic policy in order to further the principles of equal employment opportunity. PNC does not permit, condone or tolerate unlawful discrimination, bias or harassment.
The Employee Relations Information Center (ERIC) is available to answer questions regarding the EEO policy. If you believe you have been denied equal employment opportunity because of discrimination, bias or harassment, you should report it to your supervisor, the ERIC, the Corporate Ethics Office or to the PNC Business Conduct and Ethics Hotline. You will be protected from any retaliation for good faith reporting. The ERIC is also available to provide guidance on issues or situations requiring workplace support.
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