Accessible Banking

Empowering Our Customers with Disabilities

We strive to continually enhance the accessibility and usability of our website and mobile applications so that you can successfully manage your finances whether you are in a branch or using a home computer, mobile device[1], or tablet. 

Banking in Person

Accessible Branches

To make banking easier, PNC.com includes details concerning the specific accessibility options available at each of our branch locations. Visit the PNC Locator to find and get directions to the nearest PNC branch.

Drive Thru Banking and Drive Up ATMs

There’s no need to get out of the car. Utilize our drive thru, available at select branches, to conduct your banking with the assistance of a PNC employee or select one of our drive up ATM locations.

Talking ATMs and PNC DepositEasySM

Our ATMs provide a Talking ATM feature. Visit the Branch & ATM Locator to find and get directions to the nearest PNC ATM.

Make cash or check deposits right at the ATM, anytime of day or night, including weekends and holidays, with PNC DepositEasySM. There is no envelope needed and your receipt will include a picture of your deposited checks. 

Explore ATM banking

Banking at Home

Online Solutions

When you need to manage your money, you can accomplish a lot from your home computer. With Online Banking, you can pay bills, review account activity, check account balances, transfer money between your accounts or to other people, and view Online Statements. You can even open accounts and apply for loans online.

In Online Banking you can set up alerts to be notified by text message or email of key activity on your PNC accounts.

Explore Online Banking

Financial management is a part of our everyday lives. That’s why we have a variety of products and services available to make banking easier, safer, and more convenient for you.

Mobile Solutions

We have a variety of mobile solutions for when you are on the go[2]. Check your balance, pay a bill, transfer money, or even deposit a check from your mobile device by using one of our mobile apps. Or, if you prefer, you can text[3] us to check your last five transactions.

Explore Mobile Banking

Telephone Solutions

Our Voice Banking is free and easy. There's no waiting for a consultant with our automated system. And, it is available anytime. You can get immediate access to verify account balances, review recent account activity, initiate transfers[5] between eligible PNC Bank accounts, review loan information[6], order checks and photocopies, initiate stop payments, and much more.

Explore Voice Banking

Telecommunication Relay Service (TRS)

We accept TRS calls.  Telecommunications Relay Services (TRS) were created to allow people who have difficulty hearing or speaking on the telephone to communicate with voice telephone users.  
 
A person who is deaf or hard of hearing or has a speech disability, or a person without such a disability, can initiate a call by dialing 7-1-1 to connect to a relay service anywhere in the United States.

Statements for People Who Are Blind/Low Vision

We provide statements in accessible formats. To receive one, simply call the Care Center at 1-888-PNC-BANK (1-888-762-2265) or visit a branch.

Helpful Tools

U.S. Currency Reader Program

The U.S. Department of the Treasury’s Bureau of Engraving and Printing is providing currency readers, free of charge, to eligible blind and visually impaired individuals[4]. 

More information about how you can apply to order a currency reader is available at the Bureau of Engraving and Printing.

Tips for Portable Document Format (PDF) Documents

Adobe provides a useful guide that provides tips and suggestions for using screen reader technology with PDF documents.

Accessing PDF Documents with Assistive Technology: A Screen Reader User’s Guide

Contact Us

If you would like to send us feedback about accessibility, please send an email.

Please don’t include your account or personal information.

E-Mail pncaccessibility@pnc.com

For anything unrelated to accessibility, including account-specific questions, check out our self-service resources, or give us a call:

Customer Service Center

1-888-PNC-BANK (1-888-762-2265)

My Money program logo

The My Money Program, created by the Florida Department of Financial Services is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.

Visit The My Money Program

  1. PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.  Also, a supported mobile device is needed to use the Mobile Banking App.  Mobile Deposit is a feature of PNC Mobile Banking.  Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app.  Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply.  See the mobile banking terms and conditions in the PNC Online Banking Service Agreement. 

  2. A federal regulation limits the number of transfers that may be made from a savings or money market account.  Please see our Consumer Schedule of Service Charges and Fees for additional information.

  3. Your wireless carrier may charge you standard text message rates.

  4. The link provided will take you to a third party web site where you can obtain software downloaded to or accessed by your computer or mobile device (the Software).  The Software is provided by the third party named above and described on the linked web page. You (if an individual) or you on behalf of your company agree that (i) your download and use of the Software is subject to third party's terms and conditions and privacy policy; (ii) PNC Bank makes no representations or warranties of any kind related to the Software and has no responsibility for the performance, compatibility or availability of the Software, or for damages of any kind that may be caused by the Software. Questions, problems, or concerns regarding the Software can be directed to the third party which offers the Software.  By clicking on the link above, you will be leaving pnc.com and will be taken to a third party web site.  PNC has no control over linked sites and make no representations about any content, material or products or services available at these locations.  Such sites have different privacy, security and accessibility standards.  When you access another website, we recommend that you review the terms and conditions, privacy and security policies of these third-party web sites.

  5. You may not make more than a total of six (6) transfers each statement cycle from a savings or money market account to other accounts (including transfers to another account for overdraft protection) or to third parties by check, through point-of sale purchase transactions or similar debit card transactions, by pre-authorized or automatic agreements, telephone, online or similar order payable to a third person. See your account agreement for more information. Other limits may apply to your account. Excessive transactions may result in your Savings or Money Market account being changed to a Standard Checking account, which will be subject to the features and fees as described in the Consumer Schedule of Service Charges and Fees in effect at that time.  We reserve the right to suspend enforcement of these transaction limitations, at our discretion.

  6. May not apply to certain business loan account types.