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Accessible Banking

Empowering Our Customers

PNC is committed to the needs of our customers. We have a variety of tools and services available to make banking safer, easier and more convenient for you. 

Banking in Person

Accessible Branches

To make your banking easier, our website includes details concerning the specific accessibility options at our branch locations. You may also download the PNC Finder App[1] if you have a supported Apple® or Google® device or visit PNC.com/locator to locate and get directions to the nearest PNC branch and ATM.

Drive Thru Banking and Drive Up ATMs

There’s no need to get out of the car, utilize our drive thru at select branch locations to banking with the assistance of a PNC employee or utilize one of our drive up ATMs at select locations.

Talking ATMs and PNC DepositEasySM

Talking ATMs are also available at many of our locations. To verify whether a desired location is equipped with this feature, click on Find a PNC ATM/Branch, search for your location and select ‘View Branch Details’.

Make cash or check deposits right at the ATM, anytime of day or night, including weekends and holidays with PNC DepositEasySM. There is no envelope needed and your receipt will include a picture of your deposited checks rights.

Banking at Home

We strive to continually enhance the accessibility and usability of our website and mobile applications so that you can successfully manage your finances whether you are using a home computer, mobile device[2] or tablet.

Online Solutions

When you need to manage your money, you can do a lot from your home computer. With Online Banking, you can pay bills, review account activity, check account balances, transfer money[3] between accounts or to other people and view Online Statements.You can even open accounts and apply for loans online.

Learn More About Online Banking »

Mobile Solutions

PNC has a variety of mobile solutions for when you are on the go. Check your balance, pay a bill, transfer money and even deposit a check from your mobile device by using one of our mobile apps.  Or if you prefer, you can text[4] us to check your last five transactions. Set up PNC Alerts to be notified of key activity on your PNC accounts with a text message or email.

Learn More About Mobile Banking »

Telecommunication Relay Service (TRS)/Telecommunications Device for the Deaf (TDD)

PNC accepts TRS and TDD calls, if you require this service please call 1-800-531-1648 Monday through Friday between 7 a.m. – 10 p.m. E.T.

Visually Impaired (VIP) statements

Visually Impaired (VIP) statements are available for customers who are legally blind or visually impaired.  Simply visit a branch or call the Care Center to request a VIP statement. PNC offers statement in three formats:

  • Braille - standard North American Braille.
  • Diskette - 3.5 inch floppy disk that is compatible with screen reading software.
  • Large print - printed using 18-point font.

Resource for Florida Residents

The My Money Program, created by the Florida Department of Financial Services is a comprehensive and inclusive financial literacy program and resource clearinghouse for individuals with developmental disabilities, their family members and caregivers.

Learn More »  

Helpful Tools

eSSENTIAL Accessibility™

eSSENTIAL Accessibility™ provides free and instant access to a suite of tools that can help users navigate the web hands free and more. With features like face tracking and voice activated controls, you will be able to surf the web at your convenience.[5]

Download the free appIf you have trouble typing or moving a mouse, click here to learn more about assistive technology from eSSENTIAL Accessibility. It is featured as part of our commitment to web accessibility and enhancing the customer experience for people with disabilities.

U.S. Currency Reader program

The U.S. Department of the Treasury’s Bureau of Engraving and Printing is providing currency readers, free of charge, to eligible blind and visually impaired individuals. 

 More information about how you can apply to order a currency reader is available at the Bureau of Engraving and Printing.

Tips for Portable Document Format (PDF) documents

Adobe provides a useful guide that provides tips and suggestions for using screen reader technology with PDF documents.

Accessing PDF Documents with Assistive Technology: A Screen Reader User’s Guide

Related Resources

Important Legal Disclosures & Information

  1. Your wireless carrier may charge you for data usage. Check with your wireless carrier for details regarding your specific wireless plan and any data usage charges that may apply. 

    This app uses the location services provided by the device to determine your location. PNC does not capture or store any location data. Location information is used only to provide the app with "nearby" PNC branches and/or ATMs. 

  2. PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.  Also, a supported mobile device is needed to use the Mobile Banking App.  Mobile Deposit is a feature of PNC Mobile Banking.  Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app.  Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply.  See the mobile banking terms and conditions in the PNC Online Banking Service Agreement. 

  3. A federal regulation limits the number of transfers that may be made from a savings or money market account.  Please see our Consumer Schedule of Service Charges and Fees for additional information.

  4. Your wireless carrier may charge you standard text message rates

  5. The link provided will take you to a third party web site where you can obtain software downloaded to or accessed by your computer or mobile device (the Software).  The Software is provided by the third party named above and described on the linked web page. You (if an individual) or you on behalf of your company agree that (i) your download and use of the Software is subject to third party's terms and conditions and privacy policy; (ii) PNC Bank makes no representations or warranties of any kind related to the Software and has no responsibility for the performance, compatibility or availability of the Software, or for damages of any kind that may be caused by the Software. Questions, problems, or concerns regarding the Software can be directed to the third party which offers the Software.  By clicking on the link above, you will be leaving pnc.com and will be taken to a third party web site.  PNC has no control over linked sites and make no representations about any content, material or products or services available at these locations.  Such sites have different privacy, security and accessibility standards.  When you access another website, we recommend that you review the terms and conditions, privacy and security policies of these third-party web sites.

The PNC Financial Services Group, Inc. All rights reserved.