This policy is effective 06/01/2022 and may be amended from time to time.
What PNC Does With Your Personal Information
To limit our sharing, you can:
- Call 1-800-762-2118 - our menu will prompt you through your choice(s).
- Online Banking Customers - simply sign-on at pnc.com then go to Customer Service - Privacy Preferences to make your choice(s).
If you are not currently a PNC Online Banking customer, you may click here to "Get Started" and enroll.
PNC's Commitment to You
This Policy applies to customer relationships established in the United States. Some PNC affiliates are licensed to do business in foreign jurisdictions. The web sites of those affiliates have separate privacy policies which apply to their customers based upon the laws of the jurisdiction in which the affiliates are established.
The third party companies we use for online tracking have a network of advertising companies and may share anonymous information about your visits to pnc.com and other Web sites with us, and may use it in order to provide ads about goods and services of interest to you and which would be relevant to you, based on your browsing on PNC.com. From time to time, we may also share anonymous information with such third party companies in an aggregate form, for purposes of analysis and improvement of our Web site. If you would like more information about the use of third-party cookies and tags, or the process of opting out of such cookies or tags, please go to .
Online Tracking and Advertising
PNC uses third-party advertising networks to distribute our advertisements on other websites and mobile applications where we have paid to advertise. These advertisements may use tracking technologies to capture certain information, such as IP address, usage information, or your responsiveness to our advertisements. However, the technologies used do not capture information that identifies you individually. PNC does participate in third party ad network self-regulatory programs for online behavioral advertising.
Pursuant to these programs, PNC honors Do Not Track opt-out preferences that you make to third party advertising networks that we hire to perform online advertising on our behalf.
Two examples are the: and . Click on either or both of these links to stop online advertising from PNC by either of these ad programs. You can also help limit the amount of online advertising you receive by visiting to opt-out of advertising from Network Advertising Initiative member companies.
We do not deliver online advertising to customers that have opted out from the receipt of commercial email from PNC when an online advertising campaign utilizes customer email addresses in connection with a hashing process that anonymously matches our ads to our customers who have a presence on select websites.
PNC does not provide a Do Not Track opt-out mechanism to prevent online advertising to you. Instead, we utilize the established industry mechanisms discussed above.
PNC does not respond to a do-not-track signal from your browser. See for information on how to opt out from third party cookies or tags. As noted above, when you use PNC's web sites, third parties used by PNC may collect certain information which does not identify you individually on the PNC web sites or on other sites where PNC advertises. Please review the Privacy Policies of all web sites you visit to ascertain the type of information collected on those sites. The type of personal information that PNC collects online about you is identified above under heading Personal Information and Data, subsection: We Collect Personal Information About You When.
The California Consumer Privacy Act (CCPA) is a right afforded to only residents of the State of California.
California defines residency as (1) every individual who is in the State for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State who is outside the State for a temporary or transitory purpose. All other individuals are nonresidents. Examples of domicile include paying taxable income, maintaining a permanent home, paying resident tuition, voting in a California election, or any other benefit not ordinarily extended to nonresidents.
Note that as part of servicing consumer requests and customer accounts, PNC may collect certain categories of information as noted in the “California Consumer Privacy Act Privacy Notice”; however, not all categories of information are likely to be collected from or about each individual consumer. The specific categories of information collected are dependent on the PNC service(s) provided.
Due to other Federal and State laws, PNC may not be able to fulfill deletion of personal information because such information is needed to provide your product or service and/or meet legal requirements.
If you prefer to exercise your rights for California Consumer Privacy Act by phone, you can call 1-888-PNC-BANK.
California residents, who are current or former BBVA customers, must submit separate BBVA and PNC requests to receive a disclosure of the personal information collected from both organizations over the past 12 months.
For online requests, please click on the links below:
For phone requests, please call:
BBVA USA CCPA Privacy Line : 1-800-895-6621
The International Customer Privacy Notice is applicable to non-US customers and prospects only. Additional privacy rights may be applicable based on your local jurisdiction.
Last updated January 19, 2021.
Q: Why are you providing this FAQ?
A: As your bank, PNC has an obligation to ensure your money and personal information are kept safe and secure. In order to do so, there is critical information we must collect from you and your mobile device when you use our mobile apps. We want to be transparent with you about what that information is and how we use it.
Q: Are you gathering more data?
A:For iPhones and other devices using iOS, PNC is following Apple’s App Store privacy guidelines. The data that we collect is not changing. We’re just providing more transparency about what we’re collecting.
Q: What data do you collect?
A:The PNC Mobile Banking app uses 4 types of data: user ID, device ID, product interaction and advertising data.
Q: What does “collect” mean?
A:“Collect” means that data is being transferred to PNC and/or our third-party providers and stored for a longer period than what we need to service you in real time. An example is storing your device ID to prevent fraud.
Q: What data do you collect that can identify me?
A:PNC collects two primary pieces of data that can identify you: identifiers and usage data. Identifiers are things like your user ID or your device’s unique identifier. These are pieces of information that allow us to track offers served to our customers, track usage of various features and to track users to identify potential fraud.
Q: What data do you collect that is linked to me?
A:PNC collects two primary pieces of data that is linked to you: identifiers and usage data. Identifiers are pieces of information that allow you to sign into the app, like your user ID. Usage data is information that allows PNC to determine which features you may use.