A token passcode is a one-time, randomly generated numeric code created by a physical device that you have. It is used in conjunction with information that you know, such as your Company User ID, Operator ID and Password, to help authenticate your PINACLE® or PINACLE® Express login.
Note: If you are a Funds Transfer user, you may have a token device that looks different from the one shown. Continue to use that device as you always have, by entering your PIN into the device and entering the resulting passcode from the device into the Token Passcode field on the login page.
The device will automatically shut itself off after a minute, or you can manually shut it off.
The number on your token device changes periodically.
If the number on the device changes just as you have entered it into the Token Passcode field on the login page, don't worry - there's a short grace period.
If there is an error with your login, you will have to wait until the number changes to enter the passcode again.
Please contact your Treasury Management Officer or Treasury Management Client Care (TMCC) at 1-800-669-1518 with any questions.
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