PINACLE®

PINACLE Token Passcode

Enhance Financial Platform Security

A token passcode is a one-time, randomly generated numeric code created by the PINACLE Pass® mobile app or the physical token device that you have. It is used in conjunction with information that you know, such as your Company ID, Operator ID and Password, to provide stronger authentication controls.

PINACLE Pass app:

Digital PINACLE Pass App Token passing the passcode to the log in screen

Select the Generate Passcode button to generate a numeric passcode. Input the numeric passcode in the Token Passcode section on your log in screen.

Physical Token Device:

physical PINACLE Pass App Token passing the passcode to the log in screen

Press the button to generate a numeric passcode. Input the numeric passcode in the Token Passcode section on your log in screen.

Key Points

Review the details and common token issues

PINACLE Pass app

PINACLE Pass is a mobile app for iOS and Android devices that helps provide a secure alternative to carrying a physical token. First, download the app then follow the on-screen prompts to complete access. For more information on how to Download and use PINACLE Pass app, refer to using the PINACLE Pass app instructions document.

PINACLE Pass Instructions

Passcode Generation

The generated Token Passcode on PINACLE Pass has an expiration. If expired, you will need to request a new Passcode using ‘Generate Passcode’, while the number on your physical token device will change automatically.

Grace Period

If the number on PINACLE Pass expires or changes on the physical token device just as you have entered it into the Token Passcode field on the login page, don't worry - there's a short grace period.

Re-using Numbers

If there is an error with your login, you will have to request a new Passcode using ‘Generate Code’ on your PINACLE Pass or wait until the number changes on your physical token to enter the passcode again.

Automatic Shut Off

The physical token device will automatically shut itself off after a minute, or you can manually shut it off.

Let's Talk

Please contact your Treasury Management Officer or Treasury Management Client Care (TMCC) at 1-800-669-1518 with any questions.