A token passcode is a one-time, randomly generated numeric code created by a physical device that you have. It is used in conjunction with information that you know, such as your Company User ID, Operator ID and Password, to help authenticate your PINACLE or PINACLE Express login.
The number on your token device changes periodically.
If the number on the device changes just as you have entered it into the Token Passcode field on the login page, don't worry - there's a short grace period.
If there is an error with your login, you will have to wait until the number changes to enter the passcode again.
The device will automatically shut itself off after a minute, or you can manually shut it off.
Please contact your Treasury Management Officer or Treasury Management Client Care (TMCC) at 1-800-669-1518 with any questions.
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