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Corporate Social Responsibility
"We recognize that success isn’t about whether we sold another deposit product or booked another loan so much as it is about whether we helped the people and institutions we serve to achieve their financial goals. "
- Bill Demchak, Chairman, President & Chief Executive Officer
Our Commitment, At a Glance
We're Doing Right
We are committed to our employees, customers, communities and environment because it’s right. It’s right for our company, our people and our world. And our commitment to that belief has never been stronger.
Learn More About Our Efforts »
Someday Starts Today
In 2015, we conducted our first materiality analysis, which has informed our Corporate Social Responsibility reporting. This analysis showed that financial performance, customer relations, data privacy and protection, community engagement, innovation and ethical conduct are the highest priority issues to PNC and our various stakeholders.
To be successful in these key areas, we continue to invest in our employees, customers and communities, remain aware of our impact on the environment, and adhere to strong governance and risk management practices.
Investing in Employees
Employees are our greatest asset and help differentiate us in the marketplace.
Learn More »
Dedicated to Our Communities
Our business model is built around strengthening the communities we serve.
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Committed to the Environment
Environmentally friendly business practices define our operations as a company.
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Focused on Strong Governance
Everyone at PNC is responsible for upholding our core values across all of our business practices.
Learn More »
Managing Risk
We're strategic about the risks we take in order to protect our customers and other stakeholders.
Learn More »
2017 Corporate Responsibility Report
If you'd like to see the full Corporate Social Responsibility Report, you're in the right place. Within the report, you'll find more detailed information on the key topics above, as well as our Global Reporting Initiative (GRI) index.
Previous Reports Available
PNC's CDP Response
2017 CSR Scorecard
The 2017 scorecard highlights progress we have made from 2016 to 2017 and our goals for 2018 and beyond.
See the scores in each of areas below.
2017 CSR Scorecard: Bank Responsibly
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| BANK RESPONSIBLY | GOVERNANCE | |||
| Percent of Board of Directors, women | 31% | 36% | At least 30% of PNC's Board of Directors will becomprised of women | |
| Percent racial/ethnic diversity on Board of Directors | 15% | 14% | Maintain or improve racial/ethnic diversity on Board of Directors year-over-year | |
| SUSTAINABLE FINANCE | ||||
| Sustainable financing | $6 billion+ | $10 billion+ | Year-over-year increase | |
| Responsible investing assets under management | $2 billion | $2.1 billion | Year-over-year increase | |
| ETHICAL CONDUCT | ||||
| Percent of employees (both part-time and full-time) completing mandatory annual ethics training | 100% | 100% | 100% completion rate each year by all part- and full-time employees |
|
| Prospective clients subject to enhanced ESG due diligence | 7 | 21 | ||
| Existing clients subject to enhanced ESG due diligence | 125 | 172 | ||
| SUSTAINABLE OPERATIONS | ||||
| Scope 1 and 2 CO2 emissions | -30% | -37% | 75% reduction by 2035, compared to a 2009 baseline | |
| Energy consumption | -28% | -32% | 75% reduction by 2035, compared to a 2009 baseline | |
| Water consumption | -23% | -29% | 50% reduction by 2035, compared to a 2012 baseline | |
| LEED certified buildings | 289 | 291 | ||
| ENERGY STAR certifications | 155 | 205 | ||
| Internal paper consumption | -15% | -15% | Year-over-year decrease |
|
2017 CSR Scorecard: Build A Talent-Focused Culture
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| BUILD A TALENT-FOCUSED CUTLURE | ATTRACTING, DEVELOPING AND RETAINING A DIVERSE TEAM | |||
| Percent of workforce, women | 60.4% | 59.9% | ||
| Percent of people managers, women | 49.1%% | 49% | ||
| Percent of workforce, racial/ethnic minorities | 26.8% | 27.4% | ||
| Percent of people managers, racial/ethnic minorities | 18.8% | 20% | ||
| EMPLOYEE ENGAGEMENT AND WELLNESS | ||||
| 401(k) plan participation | 88% | 90% | ||
| Total Health Savings Account funds committed | $16.7 million+ | $17.8 million+ | ||
| Cost of pension benefits | $102 million | $160 million* | 100% of part- and full-time employees will complete annual ethics training |
|
| Percent of eligible PNC employees who are members of Employee Business Resource Groups | 28% | 30% | ||
| Number of chapters across PNC’s 10 Employee Business Resource Groups | 64 | 68 | ||
| Change in employee Net Promoter Score | 9 point increase year-over-year | 7 point increase year-over-year | ||
| Total employee training hours | 3.2 million hours | 3 million hours | ||
* $57 million due to one-time investment of $1,500 per employee related to 2017 tax reform
2017 CSR Scorecard: Strengthen Our Communities
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| STRENGTHEN OUR COMMUNITIES | COMMUNITY ENGAGEMENT | |||
| Philanthropic giving | $72.7 million | $72.1 million | Increase by $1 million each year, using 2017 as a baseline | |
| Annual Grow Up Great® employee volunteer hours | 79,271 hours | 88,600 hours | Year-over-year increase | |
| COMMUNITY DEVELOPMENT BANKING | ||||
| Participation in PNC financial education programs | 175,000+ participants | 276,000+ participants | Year-over-year increase | |
| Value of loans and investments that support low- and moderate-income communities | $2.3 billion+ | $2.9 billion+ | Year-over-year increase | |
| Microlending to small businesses | $210 million+ | $220 million+ |
|
|
| Small business loans | $948 million | $1.2 billion | ||
| SUPPLIER DIVERSITY | ||||
| Percent of eligible spend going to small, diverse and disadvantaged-owned business enterprises* | 15% | 15.5% | ||
* Tier 1 and Tier 2 suppliers
2017 CSR Scorecard: Deliver An Exceptional Client Experience
| OBJECTIVE | METRIC | 2016 | 2017 | GOALS FOR 2018 AND BEYOND |
|---|---|---|---|---|
| DELIVER AN EXCEPTIONAL CLIENT EXPERIENCE | CUSTOMER RELATIONS | |||
| Customers and prospects surveyed | 505,314 customers | 577,071 customers | ||
| Average hold time for calls to PNC Customer Care | 76 seconds | 39 seconds | Year-over-year decrease | |
| Client questions addressed on first Customer Care call | 65.1% | 64.4% | Year-over-year increase | |
| Average response time to customer questions asked through PNC's social media channels | 22 minutes | 16 minutes | 15 minutes | |
| Total bankers certified as Women's Business Advocates | 1,888 | 1,629 | Year-over-year increase | |
| INNOVATION | ||||
| Percent of customers who use non-branch channels for the majority of their transactions | 60% | 63% |
|
|
| Branches converted to alternative models of banking | 526 | 512 | 2/3 of branch network by 2021 | |
Recognized for our Efforts
Corporate Awards & Recognition
High-Performance Franchise
- World's Most Admired Companies, FORTUNE magazine (2018)
- 100 Most Sustainable Companies, Barron’s (2018)
- J.D. Power 2017 National Bank Satisfaction StudySM (First-Place Ranking)
- Forbes Global 2000, Forbes magazine (2017)
Employer of Choice
- Top 50 Employers, CAREERS & the disABLED magazine (2018)
- Great Workplace Award, Gallup (2017)
- 50 Happiest Companies in America, CareerBliss (2017)
Diversity & Inclusion
- Bloomberg Financial Gender Equality Index (2018)
- Top Financial Companies, Professional Woman’s magazine (2018)
- The Most Powerful Women in Banking, American Banker (2017)
- Best Places to Work for LGBTQ Equality, Human Rights Campaign (2017)
- Top 50 Companies for Executive Women, National Association for Female Executives (2017)
- America’s 2017 “Best-of-the-Best” Corporations for Inclusion, National Gay & Lesbian Chamber of Commerce (NGLCC) (2017)
- 100 Best Companies for Working Mothers, Working Mother magazine (2017)
- Top Diversity Employer 2017, Professional Woman’s magazine (2017)
- Best Places for Women & Diverse Managers to Work, Diversity MBA Magazine's 50 Out Front Companies for Diversity Leadership (2017)
- Best of the Best for Top Disability-Friendly Companies, DIVERSEability magazine (2017)
- Top Corporation for Disability-Owned Businesses, US Business Leadership Network (2017)
Military & Veteran Support
- 2017 Best Corporations for Veterans Business Enterprises, National Veteran Owned Business Association (2017)
- Sponsor of the Year, Guardian Angels Medical Service Dogs, Inc. (2017)
- Employee Business Resource Group Exemplar Award, Vibrant Pittsburgh (2017)
- Spotlight Impact Award, PRISM (2017)
Community
- Outstanding Community Reinvestment Act Rating
- Corporate Social Responsibility Leadership Award, Financial Services Roundtable (2017)
- Corporate Citizenship Award, Pittsburgh Business Times (2017)
Environmental
- Leader in Climate Disclosure, Carbon Disclosure Project (2017)
Important Legal Disclosures & Information
This Corporate Social Responsibility section should be read in conjunction with PNC’s 2017 Annual Report and 2018 Proxy Statement, both of which contain additional information about our company. This report uses certain terms, including those that the GRI sustainability reporting guidelines refer to as “Material Aspects,” to reflect the issues of greatest importance to PNC and our stakeholders. Used in this context, these terms should not be confused with the terms, “material” or “materiality,” as defined by or construed in accordance with securities law, or as used in the context of financial statements and financial reporting. Furthermore, any forward-looking statements contained in this report should not be unduly relied upon, as actual results could differ materially from expectations. For more information about such statements, please refer to the “Forward-Looking Statements” and “Risk Factors” sections of our Form 10-K in PNC’s Annual Report for the year ended December 31, 2017, which can be found within Investor Relations.
This material does not constitute an offer or solicitation in any jurisdiction where or to whom it would be unauthorized or unlawful to do so.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC.
Important Investor Information
Brokerage and insurance products are:
Not FDIC Insured • Not Bank Guaranteed • Not A Deposit
Not Insured By Any Federal Government Agency • May Lose Value
©2018 The PNC Financial Services Group, Inc. All rights reserved.
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