Help Center

Manage account options within Help Center​

There are several options to manage this account in the Help Center. ​

Select “Dispute A Transaction” to continue.

Dispute A Transaction

Confirm Personal Information

Customers can dispute different types of transactions. The steps are always the same. The questions will vary based on the reason and transaction the customer selects. This is a guide for disputing one type of transaction.​

The first step of submitting a dispute is to select the account the customer wants to submit a dispute for. ​

Select “Next” to continue.

Dispute A Transaction

Confirm Personal Information

Once the customer selects an account, they will confirm that their contact methods are correct.​

If the customer’s information is not correct, they will be taken to the page where they can update their Personal Information.​

Select “Next” to continue.

Dispute A Transaction

Select Transaction To Dispute​

Once the customer confirms the contact information is correct, they will need to select the transaction they want to dispute.  ​

Select “Next” to continue.

Dispute A Transaction

Select Disputes Type

After selecting the transaction the customer wants to dispute, they will need to select the reason for their dispute. ​

The questions we ask on the next steps will depend on the answer to this question. ​

Select “Next” to continue.

Dispute A Transaction

Provide Transaction Details​

If the customer selects “The merchant charged the wrong amount,” on the previous step, then they will be asked if they were charged multiple times for this transaction. ​

If they select “Yes,” to this question, they will be asked if they contacted the merchant and if they have a receipt. If they did contact the merchant, they will need to select the date. ​

If they select “No,” to this question, they will need to enter the amount they should have been charged and any other details, as shown on screen.​

There may be additional questions about the transaction based on the customer’s answers.   ​

Select “Next” to continue.

Dispute A Transaction

Review Dispute Details​

The customer can review the details of their dispute before submitting it. If the transaction being disputed was paid with a debit card, then the card will be deactivated.​

Select “Submit” to continue.

Dispute A Transaction​

Dispute Request Submitted​

Based on the customer’s selections, PNC may offer a temporary credit and conduct an investigation. It could take up to 90 days for a final dispute decision. Any updates will be mailed to the customer.  ​

Select “Done”​