Profile

Personal information will display contact methods

This page will have options to add, edit or remove address, email and phone contact methods.

In addition to adding a new phone number, you can also Edit an existing one from this page.

Select “Edit” to continue.

Edit Phone

Enter phone number details

This page will include fields to enter your new phone number and confirm it. We’ll ask for the same information if you add a phone as well. 

There will also be a checkbox that can be selected to make the new phone the primary phone on the account. 

There will also be information about how this phone number may be used. The second checkbox will need to be selected to agree to this information. 

Select “Next” to continue.

Verify Phone

Next step is verification for mobile phones

If the updated phone is still a mobile phone, we’ll let you know the importance of verifying it. 

When a phone is verified, it can be used with Zelle, alerts and other PNC services. Verifying an updated phone will also keep the existing phone settings. If it is not verified, those settings will be removed. 

Select “Next” to continue.

Verify Phone

Verify your phone with a one-time passcode 

Before the updated phone will appear in the profile, it will need to verified as a contact method.

We'll send a 6-digit passcode to the updated phone to verify it. Have the phone available and turned on.

Select “Verify” to continue.

Edit Phone

A confirmation that the phone was updated will display

This message will confirm the changes that were made to the phone contact methods. 

Select “Done” to continue.