Help Center

Manage account options within help center​

There are several options to manage this account in the help center. 

The customer will be taken to the page where they can see past stop payments and submit a new one by selecting that option.

Select “Stop Payment” to continue.

Stop Payments

Submit a new Stop Payment from this page​

This page will provide an option to stop check payments.

It also includes information about other types of stop payments and past stop payment requests, if there are any.

Select “Stop Check Payments” to continue.

Stop a Payment

Enter Stop Payment Details​

The first step of submitting a stop payment is to select the number of ​checks you want to stop. The answer to this selection will determine which other questions we ask.​

The customer will then need to provide other details such as account, payee, check number, amount and reason.

Select “Review” to continue.

Stop a Payment

Review Stop Payment Details​

The customer can review the details of their stop payment before ​submitting it. We’ll also remind them if there is a fee for this stop ​payment.

Select “Submit” to continue.

Confirmation

Stop Payment Confirmation

Once the customer submits their stop payment, there will be a confirmation of their changes​.