Report Credit Card Lost or Stolen

Quick View

Quick view displays recent transactions and offers.

From Quick View, there will be other tabs available to manage the selected card.

Select "Account Actions" to continue.

Report Credit Card Lost or Stolen

Account Actions

Account Actions displays links to popular account management tools.

In the Service Your Card section, there are links for managing trips, locking cards, reporting fraud and replacing your card.

Selecting Replace Card will start the appropriate flow to report a card lost or stolen.

Select "Replace Card" to continue.

Report Credit Card Lost or Stolen

Reason for Replacement

On the Select Reason for Replacement screen, choose the reason the credit card needs to be replaced. In this example, Lost or Stolen Card has been selected.

This option routes you to the appropriate workflow, which will close the current credit card and issue a replacement card with new card information. Once the reason is selected, continue to the next step.

Select "Next" to continue.

Report Credit Card Lost or Stolen

Lock Your Card Instead? 

When you select Lost or Stolen Card as the reason for replacement, the Lock Your Card Instead? message will appear. This message explains that once a card is reported as lost or stolen, it will be permanently deactivated and can no longer be used.

If the card has only been temporarily misplaced, you can choose to lock the card instead. Locking the card helps prevent unauthorized use while you look for it and allows you to unlock it later if the card is found.

Select "Report Lost or Stolen" to continue.

Report Credit Card Lost or Stolen

Review Recent Transactions

The workflow displays the 5 most recent transactions.

Review each transaction carefully.

Select "Show More" to review the 15 most recent transactions.

Report Credit Card Lost or Stolen

Review Transaction - No, Unauthorized Transactions

If you do not find any unauthorized transactions during your review, select No, I haven’t found any unauthorized transactions.

Select "Next" to continue.

Report Credit Card Lost or Stolen

Review and Submit Request

Finally, review this request for accuracy.

After submitting, all cards listed on the review screen will be deactivated. 

Select "Submit" to continue.

Report Credit Card Lost or Stolen

Your New Card is on the way

After you submit your replacement request, a confirmation screen will appear showing that your new card is on the way. The screen includes the expected delivery date for your replacement card, along with important information about what to expect next.

Be sure to review the information provided, especially if you have automatic payments set up with your current card. Any recurring payments or recently scheduled payments may need to be updated or rescheduled once your new card is received and activated.

Select "Done" to continue.

Report Credit Card Lost or Stolen

Review Transaction - Yes, Unauthorized Transactions

If you find one or more unauthorized transactions during your review, select Yes, I’ve found at least one unauthorized transaction. Then, select Next to continue with the process of reporting and addressing the unauthorized activity.

Select "Next" to continue.

Report Credit Card Lost or Stolen

Contact Us Immediately

If you identify an unauthorized transaction, contact us immediatly at the number shown on the screen.

Important: Your card will remain active until you contact us and complete the reporting process.

Select "Close" to continue.